Role Description Huna Totem Corporation is seeking an IT Specialist with a developer emphasis to join our growing IT team. This role will serve as a hands-on technical resource with a primary focus on front-end development, internal applications, systems integration, and technology solutions that support business operations. - Design, develop, and maintain internal web applications and software solutions that support business objectives. - Work with full-stack technologies to improve systems, automate processes, and enhance operational efficiency. - Manage, maintain, and optimize databases to support data integrity, reporting, and application integration. - Provide technical support across IT areas, including workstations, servers, networks, software, and business systems. - Research, evaluate, and learn new technologies to solve business and technical challenges. - Develop automation and systems integration solutions to streamline IT operations. - Support IT security, compliance, and best practices throughout the software development lifecycle and IT environment. - Adapt to changing priorities and business needs in a fast-moving, growth-oriented organization. - Support IT projects across multiple locations, including travel as needed. - Perform other duties as assigned to support the effectiveness and continued growth of the IT department. Qualifications - At least two years of experience in IT, software development, IT project management, or a related technical field. - Strong problem-solving, critical-thinking, and troubleshooting skills. - Ability to manage multiple projects and adjust to shifting priorities. - Strong organizational skills and attention to detail. - Excellent communication and customer service skills. - Ability to work independently and collaboratively as part of a team. - Willingness to travel as needed to support IT projects across company locations. Requirements - Experience in one or more of the following areas is highly desirable: - Front-end technologies such as Angular, React, JavaScript, or TypeScript. - Back-end technologies such as Node.js, Python, or ASP.NET Core. - Database management, including SQL or NoSQL databases. - Programming, automation, and systems integration. - Systems administration, including operating systems and Microsoft 365. - Networking, hardware, cybersecurity, or IT infrastructure support. - Artificial intelligence tools, data analysis, or emerging technologies. - Project management or cross-functional technology implementation. Benefits - Employer-paid health insurance for the employee - Employer-paid dental insurance for the employee - Employer-paid vision insurance for the employee - Employer-paid life insurance for the employee - Employer-paid long-term disability insurance for the employee - Generous paid time off - 6% employer match, subject to plan terms - Opportunities for professional growth and development - A collaborative team environment within a growing organization Company Description Huna Totem Corporation is a growing Alaska Native corporation. We have a deep commitment to creating long-term value for its shareholders, supporting its communities, and advancing business excellence across its operations. Our success is measured not only by growth, but by how well we uplift our shareholders and preserve culture for future generations. We are building a professional, collaborative, and forward-thinking organization that leads by example, pursues excellence in all we do, and creates meaningful opportunities for our employees, shareholders, and communities.

Role Description CAA is looking for an IT Associate to remotely support users with software and hardware issues, onboard new employees, manage inventory, and oversee the helpdesk trouble ticket queue system. This position is remote and reports directly to the Director of Information Technology / Cyber. Key Responsibilities: - Deliver prompt and effective technical support to end-users through phone, email, and in-person interactions. - Troubleshoot and resolve hardware and software issues to minimize downtime and ensure continuous operations. - Install, configure, and maintain computer systems, applications, peripherals, routine updates, and security enhancements. - Provide remote support and troubleshooting, ensuring consistent IT experience for all employees, regardless of location. - Keep accurate records of IT assets, service requests, and resolutions; maintain detailed documentation for IT operations. - Collaborate with various departments on technology upgrades, system migrations, and new deployments. - Stay abreast of the latest industry trends and technologies; suggest improvements to enhance system performance and user satisfaction. - Perform additional duties as needed to support the IT department. - Manage equipment assets and licensing. - Log, escalate, and follow up on IT-related issues and support calls; communicate and monitor corporate office systems standards. - Other duties as assigned. Qualifications - 2-3+ years of real-world experience supporting an internal helpdesk. - Strong experience with Macs and Windows 11 OS. - Experience with Office 365, Microsoft Intune, Microsoft Teams. - Any experience with cloud-based applications such as Zendesk is a plus. Requirements - Proactive work ethic; positive attitude; professional conduct. - Very customer service-oriented. Benefits - Location: Fully Remote, U.S. - Pay Rate: Based on a variety of factors in accordance with applicable law including the successful candidate’s relevant experience, skills, knowledge, and experience. - Reports To: Director of IT Infrastructure & Cyber Security. Company Description Circular Action Alliance is an equal employment opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, and related medical conditions), national origin, military or veteran status, sexual orientation, gender identity, age or any other category protected by applicable federal, state, or local law. If you require accommodation as part of the application process, please contact careers@circularaction.org .

• Review and analyze accounts and/or credit balance reports from insurance carriers and patients. • Contact insurance carriers for additional information. • Communicate with insurance carriers to gather information. • Resolve both patient & insurance credit balance refunds. • Research and resolve unapplied cash activity accounts. • Document any request or concern received via mail, e-mail, telephone, written correspondence, or in person on the patient’s account. • Respond to insurance companies & patient requests for refunds in a timely manner (within 30 days of receipt in credit balance work list). • Identify the originating cause of the need for a refund and compile a report of recurring issues to management. • Correct errors in the calculation and posting of insurance contractual adjustments. • Maintain confidentiality of all protected health information (PHI) and adhere to policies and procedures as required by MGRI.

• Own onboarding and offboarding operations: Coordinate employee onboarding and offboarding activities, including account provisioning, access management, hardware deployment, recovery, and documentation updates. • Manage the hardware lifecycle: Track, maintain, deploy, recover, and replace company hardware while ensuring asset records remain accurate and up to date. • Tier 1 IT support: Serve as the first point of contact for IT support requests, troubleshooting user issues across devices, applications, accounts, and collaboration tools. Escalate complex issues to senior IT staff when appropriate. • Documentation ownership: Create, maintain, and improve IT how-to guides, knowledge base articles, standard operating procedures, and internal support documentation. • Application access and activity audits: Assist with periodic reviews of user access, application activity, and access recertification efforts to support security and compliance requirements. • Legal hold process support: Act as a point of contact for legal hold processes, coordinating with stakeholders to ensure devices, accounts, and data are preserved according to company procedures. • Expense and procurement administration: Process and reconcile IT-related receipts and purchases through Brex while maintaining appropriate records and documentation. • Support Jira administration: Assist with Jira configuration changes, user requests, workflow updates, and ongoing platform maintenance. • IT communications: Draft and distribute end-user communications regarding IT changes, outages, maintenance activities, new tools, and process updates.