• Own a high-volume ticket queue — respond, troubleshoot, and resolve end-user issues within client SLA requirements. • Support end users via phone, email, chat, and remote access tools across a diverse portfolio of business clients. • Troubleshoot Windows OS, Microsoft 365, printers, network connectivity, VPN, and cloud application issues. • Create and maintain accurate ticket records in the PSA system, ensuring full documentation of steps taken and outcomes. • Handle user account administration in Active Directory, Azure AD, and Microsoft 365 Admin Center. • Escalate unresolved or high-severity issues to senior engineers promptly with detailed context. • Assist with client onboarding/offboarding: provisioning devices, configuring email, and managing access. • Identify recurring problems and proactively suggest process improvements or knowledge base articles.

Role Description Technical Lead plays a significant role in the growth of Exeevo and our solution platforms. This position supports various roles and works closely with Customer Success, Product, Engineering and PMO. This role will be responsible for the successful management of the Operational Support Service that Exeevo provides to our customers, covering all technical aspects of our product. The successful candidate will act as the technical lead of support specialists and engineers to respond to and resolve incidents and service requests raised by the customers within the agreed SLAs. They will be the main point of contact for all service reporting and discussions with the customer, including identifying opportunities for growth of the adoption of the Exeevo tools within the customer’s business. This can include the management of incremental updates to the solution from the core product or changes requested by the operational users. At Exeevo, we operate in a fast-paced development environment where everyone rolls up their sleeves to accelerate our products forward for our customers. About Team The Customer Support team within Exeevo organization is responsible for ensuring best in class product quality and an exceptional customer experience in existing and future life science software technologies. The key pillars of Operations Manager include: - Process quality - Functional safety - Product quality - Continuous improvement - Quality analytics Key Responsibilities - Act as a SME for the CRM system. - Support Microsoft Dynamics 365 CRM platform with sound knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security model. - Support other team members in the knowledge transfer process. - Ensure the L2 Operational support team resolves incidents and requests from customers within the agreed SLAs. - Manage collaboration between the L2 and L3 product teams to resolve complex technical tickets. - Act as the technical lead for the Operational Specialists on the team. - Take ownership to resolve complex technical tickets that junior team members cannot address. - Meet with key stakeholders in the countries using the solution to review and follow up on incidents and requests. - Build and maintain good relationships with customers. - Manage the prompt resolution of escalated tickets from customers. - Participate in knowledge transfers from the product and projects team. - Liaison with business teams for business changes, new content, template updates, etc. - Willing to visit client locations as required. Desired Skills & Experience - 5+ years’ experience of functional knowledge in Microsoft Dynamics CRM. - Experienced in User Configs, Data Import and Export. - Experience in managing a team of support engineers. - Experience with SaaS based technology solutions, preferably in Life Sciences. - Experience working closely with Customer and Engineering teams. - Experience presenting operational status at detailed and rollup levels to leadership. - Management of customers, including dealing with difficult situations. Education - Bachelor's degree or equivalent, IT and/or business focus. - Preferably holding Microsoft Dynamics CRM certifications or currently studying for certifications. Other Requirements / Working Conditions - Able to prioritize work in a multi-tasking environment. - Effective verbal, written and presentation skills. - Able to meet tight deadlines, follow up on commitments, and act as needed. - Highly organized with exceptional eye for detail. - Strategic thinker who is action-oriented with a high sense of urgency. - Good track record of delivering results and achieving sales targets. - Ability to work collaboratively and build strong cross-functional relationships.

Role Description The NATO Information and Communication Agency (NCIA) is engaged in the development, implementation, and testing of secure protocols that form part of the Command and Control (C2) information exchange specifications for NATO. The Contractor will be integrated within project teams responsible for: - Design, documentation, development, and testing of security-enabled communication protocols. - Contributing to the development, refinement, and maintenance of security profiles for designated NATO standards. - Supporting the planning, preparation, execution, and assessment of validation and interoperability events. Qualifications - At least 1 year of proven experience in the redaction of NATO standards. - At least 1 year of proven experience in the design and test of secure message exchange protocols. - At least 1 year of proven knowledge of, and practical experience in, the operational or technical use of FFT systems supported by NCIA. - At least 1 year of proven experience with the NATO Data-centric Security concept application. - At least 1 year of practical experience in computer networks and messaging security, including DNS, domains, PKI certificates, network designs, OAuth, OpenID. - At least 1 year of practical experience in modern test engineering and test management methods and paradigms. - At least 1 year of proven up-to-date knowledge of computer system architectures, systems security, client/server, LAN/WAN and network concepts, test techniques, Database Management Systems (DBMS) and data management concepts. - At least 1 year of proven recent experience in planning and execution of validation activities within large-scale C2 exercises. - At least 2 years of programming experience in JAVA, JAVA Scripts, Angular, Python. - At least 1 year of proven recent experience with XML and JSON technologies. - Staff provided by the Contractor must have the nationality of one of the NATO nations. - Experience working in the NATO Software Factory (NSF). - Experience working with STANAGS 4774 and 4778. - Knowledge of NATO FFT, COT, JDSS, NCDF and other military or civilian interoperability standards for messaging and data exchange related to FFT. Requirements - Staff provided by the Contractor must have an excellent command of spoken and written English. - Valid National or NATO Secret personal security clearance. Benefits - Some travel to other NATO sites may be required. Working Location The Hague, Netherlands Working Policy Offsite

• Zorgt voor een volledig en up-to-date overzicht van het speciaal gereedschap voor dealers • Brengt structuur aan in de uitleenpool van minder gebruikte tools en controleert of alles op orde is • Helpt bepalen welke nieuwe tools alsnog aan dealers moeten worden voorgeschreven • Werkt nauw samen met de 3 collega's van onze auto-afdeling en zoekt regelmatig afstemming met de motorfietsdivisie • Ondersteunt bij dagelijkse werkzaamheden, zoals garantieafwikkeling en contact met de technische staf • Neemt deel aan overleg en krijgt een goed beeld van hoe wij onze dealers ondersteunen