Role Description The Wire Operations Representative is responsible for the accurate and timely processing of domestic and international wire transfers. This role supports daily wire operations, ensures compliance with regulatory requirements and internal policies, and contributes to a secure and efficient payment processing environment while delivering a high level of service to internal and external stakeholders. This opportunity is open to flexible work options including a remote set up. - Process incoming and outgoing domestic and international wire transfers in accordance with established procedures and cutoff times. - Review wire instructions for completeness and accuracy, including beneficiary details, routing information, and authorization requirements. - Ensure adherence to internal controls, dual control procedures, and approval protocols. - Monitor wire queues and prioritize time-sensitive transactions to meet service level expectations. - Investigate and resolve wire-related inquiries, exceptions, and processing issues in a timely manner. - Identify and escalate suspicious or potentially fraudulent activity in accordance with established guidelines. - Communicate effectively with internal teams (e.g., branches, treasury, fraud, compliance) to resolve issues and support operations. - Maintain accurate records and documentation for all wire transactions. - Support audits and compliance reviews by providing requested documentation and information. - Assist in maintaining and updating wire procedures and operational guidelines. - Contribute to process improvements that enhance efficiency and service delivery. Qualifications - High school diploma or equivalent required; associate’s or bachelor’s degree preferred. - 1–3 years of experience in wire operations, payment processing, or banking operations. - Working knowledge of domestic and international wire systems (e.g., Fedwire, SWIFT) preferred. - Computer Skills: Proficiency in Microsoft Office applications. Requirements - The estimated salary for this role is $26.35 to $28.15 per hour. Benefits - Comprehensive benefits package, including medical, dental, and vision coverage. - Life and disability insurance. - Voluntary benefit programs. - 401(k) plan with employer match. - Reimbursement and wellness programs. - Annual performance-based bonus. - Competitive 401(k). - Tuition and fitness reimbursement programs. - Flexible work options. - Volunteer opportunities. - Executive “Water Cooler Chats.” - Clubs, sports, and social events. - Food truck days. - …and more!

Role Description We're excited to expand our team and are currently seeking motivated individuals for a Remote Operations Associate position. This is a great opportunity to join a growing company at an exciting stage while gaining valuable professional experience in a fully remote environment. - Assist with day-to-day business operations and administrative activities - Support internal processes and workflow coordination - Maintain accurate records, reports, and documentation - Communicate professionally with team members and customers - Help ensure tasks and projects are completed efficiently - Contribute to a positive and productive remote work environment Qualifications - Strong communication and organizational skills - Basic computer and internet proficiency - Reliable internet connection - Positive attitude and willingness to learn - Strong attention to detail - Ability to manage responsibilities independently Benefits - 100% Remote Work Opportunity - Immediate Hiring Opportunity - Structured Onboarding & Guided Learning Program - Ongoing Coaching and Team Support - Professional Development Opportunities - Career Growth and Advancement Potential - Flexible Work Environment - Opportunity to Grow With a New and Expanding Company Company Description This is an excellent opportunity for individuals looking to gain experience, develop valuable business skills, and become part of a company that values growth, teamwork, and professional development.

• Leading the operational excellence strategy to uplift commercial performance, EBITDA margin, and operational efficiency • Championing customer service delivery and outcomes, tracked through metrics and KPIs • Driving data‑led decision making, ensuring insight, KPIs and reporting inform business actions • Overseeing the Quality Assurance function to ensure consistent, compliant trading behaviours • Delivering continuous improvement across trading processes, including through use of AI and automation to create a step-change in our growth capability • Partnering with senior stakeholders across Retail Broking, Operations, Compliance, L&D and Integration to ensure the best possible outcomes for our clients • Providing leadership, coaching and development to a remote team

• Coordinates day-to-day activities within brokerage operation and works for the implementation and enhancement of operational procedures. • Prepares cover letters as needed by the broker for marketing renewal business and provides essential administrative support in tasks. • Administers and updates client information in all necessary systems accurately. • Maintains well-organized technical documentation for client accounts, transactions, and relevant documentation, ensuring compliance with record-keeping regulations. • Performs customer service functions by answering broker requests and questions by telephone, email, chat, or in person. • Prepares and analyzes compliance reports associated with brokerage operations and collaborates with internal stakeholders to meet business requirements. • Maintains compliance with regulatory requirements and internal policies and ensures the coordinators are adhering to policies. • Recognizes and mitigates operational risks, collaborating with risk management teams to implement control measures. • Supports ad-hoc business requests and engages other coordinators as needed. • Supports the coordinators on their deliverables and suggests ways to improve their performance.