• Manage customer implementation projects end-to-end — from kickoff through post-go-live — ensuring alignment, tracking progress, managing risks, and driving toward key milestones. • Collaborate with cross-functional project teams, including Customer Engineers and other internal stakeholders, to ensure high-quality and on-time project delivery. • Serve as the primary point of contact for your customers throughout the implementation, building strong relationships and setting clear expectations. • Facilitate technical discussions and ensure customer requirements are accurately translated into implementation plans. • Support change management activities including scope adjustments, project timelines, and issue resolution. • Maintain up-to-date and accurate project documentation, timelines, and communications with both internal and external stakeholders. • Proactively identify risks and dependencies early in the project lifecycle, and implement mitigation plans to keep delivery on track and avoid surprises. • Participate in post-go-live handoff and knowledge-sharing sessions to ensure ongoing customer success.

• Take ownership of the operational flow behind customer services, product fulfillment, vendor purchasing, project coordination, and account follow-through. • Ensure quotes are accurate, orders are placed correctly, shipments are tracked, and inventory is processed. • Coordinate deployments, follow up with customers, and validate vendor invoices before they go to accounting. • Help ensure documentation remains accurate, complete, and up to date. • Manage action items ensuring commitments and assignments do not get lost.

Role Description This role will serve as leader of authority with expert level knowledge, focused on providing project management within an office or market and team leadership, mentoring our people, advancing the quality of our work, integrating our range of design services, managing our processes, and delivering solid financial performance. Responsibilities - Lead, develop and nurture a successful partnering relationship with our clients which will lead to future opportunities for CannonDesign. - Develop and maintain positive client relations throughout the life of the project. - Communicate design, construction, and other issues to clients in a clear and compelling way. - Develop a Partnering relationship with the client early in an engagement to establish shared expectations. - Ensure appropriate client and internal communication including written project documentation. - Play a lead role in key meetings and presentations. - Participate in Business Development activity and partner with Marketing and Office Leadership as needed. - Understand our contractual obligations to the client and the project. - Work proactively with the client to identify and obtain approvals for additions to scope of work. - Lead project teams to develop project goals and work plans. - Facilitate the development, evolution and management of the work plan, budget, and schedule. - Manage design and documentation process and implementation of the design during the construction process. - Accountable to maintain the project record, including capturing and documenting key decisions. - Accountable for Risk mitigation and Compliance. - Collaborate effectively with all team members to generate and support a positive team environment. - Implement CannonDesign Method using process expectations, best practices, reference standards, tools, templates, and technology. - Manage and coordinate workload of team and provide leadership of team activities. - Communicate client objectives to team members in a clear and compelling way. - Provide constructive feedback and mentoring to team members. - Identify and share lessons learned with teams. - Be a proactive resource to project teams in their decision-making processes. - Meet with project team members on a regular basis to monitor work in progress. - Responsible for ensuring that all statutory requirements for the project are achieved. - Accountable for the QA/QC process and monitor the technical quality of the projects. - Coordinate with the Project Architect and the Quality leader in planning the work. - Participate in negotiating the contract with other project leadership. - Act as a mentor to less experienced staff and train other project managers. - Perform other duties as assigned. Qualifications - Minimum Bachelor's degree in Architecture, Engineering, Construction or related degree required. - Minimum of 12 years related experience, including managing projects with construction budgets of $70M required. - HCAI experience required. - Current Licensure preferred. LEED certification preferred. - Capability of performing in a project management role for large or multiple projects. - Strong client leadership and project team management capability for large or multiple projects. - Must possess strong business acumen. - Ability to perform as a leader of authority, with expert level knowledge. - Strong verbal and written communication skills. - Strong technical knowledge, coordination skills and the ability to build rapport with the project team and client. - Familiarity with Revit, Microsoft Office, MS Project, Deltek Vision, Bluebeam and other data management software required. Requirements - The salary range for this position is $143,400 to $179,200 annually. - Employees may be eligible for discretionary bonuses. - Full benefit package including medical, dental and vision coverage, flexible spending account options, and voluntary insurances. - Paid time off, flex-time schedules, remote work options, and a 401k plan. - For a general overview of our benefits, please visit our careers page. Company Description CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge. We don’t just dream up solutions — we create and bring them to life in ways to solve some of the biggest challenges facing our clients and society. At the heart of everything we do is Living-Centered Design, a bold commitment to using our talents to not just improve the world but to truly reshape it for the better.

• Plan, initiate, and manage information technology (IT) projects. • Lead and guide the work of technical staff. • Serve as liaison between business and technical aspects of projects. • Plan project stages and assess business implications for each stage. • Monitor progress to assure deadlines, standards, and cost targets are met.