Service Delivery – Project Coordinator
Location
United States
Posted
7 days ago
Salary
0
Seniority
Senior
Job Description
Service Delivery – Project Coordinator
Zella Technologies
• Take ownership of the operational flow behind customer services, product fulfillment, vendor purchasing, project coordination, and account follow-through. • Ensure quotes are accurate, orders are placed correctly, shipments are tracked, and inventory is processed. • Coordinate deployments, follow up with customers, and validate vendor invoices before they go to accounting. • Help ensure documentation remains accurate, complete, and up to date. • Manage action items ensuring commitments and assignments do not get lost.
Job Requirements
- Learn the business and understand how our services are built and delivered
- Keep track of many moving pieces at once
- Stay highly organized and detail-oriented
- Communicate clearly with customers, vendors, warehouse staff, technicians, partners, and leadership
- Follow through and make sure work gets completed
- Research products, pricing, vendors, licensing, and process options when needed
- Build structure, templates, and better workflows over time
- Spot gaps or inconsistencies before they become bigger problems
- Take direction on the desired outcome and turn that into operational execution
- Create and maintain organizational accountability around commitments and action items
- Drive follow-through by ensuring assigned work remains visible until completed
- Help ensure documentation remains accurate, complete, and current across operational areas
- Balance persistence and professionalism when following up with internal teams, customers, and vendors
- Escalate issues appropriately when commitments are repeatedly missed or ignored
Benefits
- TBD
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