Role Description We're looking for a strong Product Business Analyst ready to own products, not just document them. To put it simply: you'll figure out what needs to be built, shape how it should work, and make sure it actually delivers value. You'll also work deeply with complex systems, constraints, dependencies, and engineering trade-offs — not only defining new functionality, but rethinking and improving existing solutions together with development teams. Waste Management Project: E-commerce Stream - Work on a large-scale waste management platform focused on expanding and improving the company's e-commerce capabilities. - The team is responsible for: - Online service enrollment - Pricing and service availability management - Payment experience - Customer journey enhancements - Administrative tools that support order management and service delivery workflows - Team: Cross-functional team consisting of BA/UX Architects, Designers, Product stakeholders, and Dev team working across multiple streams to deliver customer-facing and operational digital solutions. What you'll do: - Clarify requirements with clients – especially the ones they haven't articulated yet - Develop a strong product vision and translate it to the team - Work with engineering to estimate, plan, navigate trade-offs, and rethink solutions within complex system constraints and dependencies - Guide designers with functional context, ensure UX makes sense for the business and users both - Analyze system limitations, dependencies, and impacts to help shape scalable and feasible solutions - Track whether it's working – and iterate when it's not Example activities could look like below, but don't worry if you haven't done some of them – we support and teach 👌 - Analyze: lead discovery workshops, map AS-IS/TO-BE processes, define business goals, gaps, system constraints, and dependencies - Research: create and validate assumptions through research, analyze competitors and market opportunities - Build: translate needs into specs, shape user flows and product vision together with designers, collaborate with engineering on scope, feasibility, and technical implications - Measure: track success metrics, analyze usage data, validate hypotheses, and iterate based on what's working Qualifications - 3+ years in BA or Product Analyst roles - You explain your thinking clearly — to clients, to engineers, to designers - "What if" and "why not" mindset — curious, not rigid - Comfortable with ambiguity — plan B is always in your back pocket - You understand UX, technical implications, and can connect the dots between business needs, users, and complex system realities - Strong English (your clients are native speakers) - Strong Ukrainian (internal team communication) Benefits - Career growth + training + language classes - Medical insurance + mental health support - Flexible hours, inclusive culture - Benefits for fitness, hobbies, pets & more

Role Description Do you love turning complex go-to-market data into clear recommendations that actually move pipeline, conversion, and revenue? And are you the kind of person who does not stop at the analysis, but actively partners with Marketing, Sales, and RevOps to turn insights into action? Then this is the right role for you! - You lead end-to-end analytical projects with high business relevance across our go-to-market funnel and you own the analytical direction from problem framing to recommendation and help drive the implementation. - You turn data into clear strategic recommendations and business narratives for stakeholders from Marketing, Sales, RevOps and CX: opportunities, risks, concrete next steps, and what to do about them. - You design and orchestrate advanced analyses around funnel performance, conversion, attribution, pipeline dynamics, and growth levers increasingly using AI to do the heavy lifting while you own the judgment and direction. - You build and own a trustworthy data foundation in SQL and dbt: scalable models instead of one-off reporting, structured and documented enough to be agentic-ready for people and AI agents alike. - You support the development of a strong AI-ready semantic layer for GTM analytics: translating business logic into clear metric definitions, trusted dbt models, semantic layer, documentation, and context that enable reliable analysis, self-service, and future AI use cases. - You build new, proactive AI-powered solutions that bring insights directly into the team's workflow for example, a salesperson being coached automatically from their pipeline data and a tailored prompt, instead of waiting for someone to open a dashboard. - You help the whole GTM analytics function level up: you upskill colleagues on working with AI on data, partner with our AI Engineer on agentic workflows, and raise the analytical bar across Marketing, Sales, and RevOps. Qualifications - Solid experience as a Data Analyst in a B2B SaaS environment, with real GTM domain depth on funnel performance, conversion, attribution, and a clear understanding of how Marketing, Sales, and RevOps work together across the funnel. - Strong SQL and dbt: you own a trustworthy, well-modeled data foundation. - You own outcomes, not artifacts: you move from analysis to recommendation to implementation, make sound decisions under ambiguity, and balance speed with analytical rigor. - You partner closely with stakeholders, ask the sharp questions, and challenge assumptions constructively while staying open to better arguments. - You already use AI or LLMs practically in your work: you decompose problems for AI, think about context and data readiness, and direct and validate AI output. Requirements - You enjoy building new, proactive AI-powered solutions, not just dashboards, and like enabling others to work this way. - Hands-on experience with agent frameworks, multi-agent orchestration, or context/prompt engineering, we'll grow you into the deep end together with our AI Engineer. - German is a plus, but the role can be performed in English. Benefits - Flexible working hours and location-independent mobile working, supported by a Germany-wide rail pass (Deutschlandticket) subsidized with 29 euros. - 30 days of vacation (including December 24 and 31) plus additional days off (wedding, relocation, birth). - One volunteering day for a social project that is close to your heart. - Stay fit with the Jobrad bike leasing program and sports offerings from Hansefit or EGYM Wellpass. - Access to the full range of services offered by our mental health partner Bloom. - You will also benefit from additional company health insurance from Allianz. - Monthly professional shoulder and neck massage at the Hanover office. - An annual training budget of currently $800 for courses, books, or coaching. - Regular feedback and development meetings to support you in your career goals. - A clear HERO career plan to enable you to grow internally. - Sensational summer and Christmas parties as well as regular team events. - Annual co-workations with the HERO team within the EU. Your Application Do you see your skills, abilities, and, of course, your personality reflected in the job ad? Perfect! Then send us your detailed application with your salary expectations via the application button. We strongly encourage non-binary and trans* individuals to apply for this position. Severely disabled applicants with equal qualifications will be given preference. Your people of contact: Nicolas (Talent Attraction), Ricarda (Director Data & Insights), Valerie (Team Lead Data & Insights). We look forward to receiving your application! Salary Range: 65.000-85.000 Euro/year

• Conduct thorough and detailed sessions with clients and stakeholders to gather, document, and analyze existing business requirements for the SwiftAssess product. • Analyze gathered requirements to ensure they are clear, concise, complete, consistent, and traceable. • Document detailed end-to-end business workflows and system functionality, including process flows, use cases, user stories, and functional specifications, with a focus on how they relate to SwiftAssess. • Collaborate with the Product Owner to maintain and prioritize the product backlog, ensuring that it accurately reflects client needs and business value. • Work closely with product managers, developers, designers, and quality assurance teams to ensure a shared understanding of client requirements and the proposed solution within SwiftAssess. • Contribute to the design of SwiftAssess features and functionalities, ensuring they align with client requirements and business objectives. • Effectively communicate requirements and functional specifications to both technical and non-technical stakeholders. • Participate in the validation and testing phases to ensure that the delivered SwiftAssess functionality meets the defined requirements. • Develop and maintain a deep understanding of the SwiftAssess product, its features, and its underlying architecture. • Stay up to date with industry trends and best practices in assessing software and related technologies to inform requirements gathering and solution design for SwiftAssess.

Role Description At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Emerging Business team provides white glove support to a variety of customers. In this role, you will be primarily focused on supporting a variety of customers, such as riders and drivers involved in a healthcare ride, or other enterprise industries. In every interaction, you will leverage the Lyft platform to meet the transportation needs for all users of our platform, providing customized resolutions to create win/win solutions. As an Associate on the Lyft Business Support team, you’ll be responsible for providing Enterprise grade customer support to a variety of Lyft customers via an omnichannel experience. You’ll leverage our existing support program and resources to deliver quality resolutions for small, large, and strategic customers alike. You’ll own each resolution from start to finish, ensuring that the customer feels heard and cared for throughout. Your efforts will reliably meet/exceed efficiency and customer satisfaction metrics. Most importantly, your tenacity, positive outlook, self-awareness, and determination to make it happen will buoy everyone around you. You are organized and a resourceful problem-solver who thrives, as both, a teammate and individual contributor! In short, you’ll be the face and voice for all Lyft Business rides, and strive to provide the best-in-class customer experience. Responsibilities - Be the first point of contact for Partners, who may be contacting Lyft regarding healthcare rides or an enterprise account. - Create an exceptional, personalized service experience for Lyft Business customers. - Be a calm and empathetic voice in critical and emotional situations. - Provide friendly, timely support via phone, chat and email. - Meet/exceed efficiency and customer satisfaction KPIs. - Teach and learn from your peers and colleagues to maximize everyone’s contribution. - Provide feedback to xfn stakeholders on process or product improvements. Qualifications - Minimum one (1) year of experience working in a directly customer-facing role via written, chat, and/or phone channels. - Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented. - You truly care about Lyft’s mission, and the happiness and success of the customer. - Impeccable communication skills… Your communication style conveys empathy and complex instructions warmly, succinctly, and with flawless spelling and grammar. - A zest for problem-solving… You enjoy applying your own knowledge and inquisitiveness towards helping others by actively listening, asking thoughtful questions, and methodically working towards a solution. - Focus on teamwork… You work exceptionally well with others, building relationships that sustain a fun and productive work culture and seizing opportunities to teach and learn from your peers. - Analytical curiosity and a commitment to improve… You naturally synthesize inputs from individual customer issues to identify trends. - A willingness to work a flexible schedule, which may include, mornings, nights, weekends, and holidays. Requirements - [Nice to have] Experience working within Zendesk (ticketing) and Intercom (live chat), or comparable platforms. Benefits - Great medical, dental, and vision insurance options with additional programs available when enrolled. - Mental health benefits. - Family building benefits. - Child care and pet benefits. - 401(k) plan with company match to help save for your future. - In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off. - 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible. - Subsidized commuter benefits. - Monthly Lyft credits and complimentary Lyft Pink membership.