Lyft

• Set the technical vision and strategy for a rapidly evolving product area, making high-judgment calls on architecture and technology direction. • Drive the adoption of AI and machine learning solutions to optimize customer support workflows and enhance operational efficiency across the platform. • Lead a team of talented engineers who ship code and tackle hard engineering problems, maintaining a high bar for technical excellence. • Translate high-level business goals into actionable engineering projects. Own the technical roadmap from conception to delivery, managing cross-team dependencies and mitigating risks. • Drive the responsible adoption of AI development tools across engineering teams - modeling effective use, establishing best practices, and mentoring engineers to improve productivity without compromising code quality or security. • Champion improvements in system, observability, performance, and tech debt reduction, extending your influence beyond your immediate team. • Establish best practices for deployment, alerting, and on-call health. Take holistic ownership of the platform's stability, tracking down issue root causes and building preventive safeguards for your immediate scope and beyond. • Drive alignment across product, design, and operations. Proactively resolve bottlenecks and make decisive trade-offs to protect system architecture from competing organizational priorities. • Mentor and level up the engineers around you. Delegate stretch opportunities, lead cross-team reviews, and foster a culture of strong technical excellence.

Title: Operations Manager, Citi Bike Location: New York, NY Job Description: At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Citi Bike, the New York City region’s bike share system. We’re looking for an Operations Manager who wants to continue the micromobility revolution. As the Operations Manager, you will own managing the Citi Bike bike fleet – the largest bikeshare fleet in North America – across its New York City and New Jersey service area end to end. You’ll serve as the primary cross-functional subject matter expert for fleet operations, driving performance through our operating partner while also leading people and tackling strategic initiatives. You’ll balance hands-on operational problem solving with the analytical rigor and stakeholder management that a market of this scale demands. If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you! Responsibilities: - Own Citi Bike’s bike fleet as a functional area, leading the market’s bike maintenance, rebalancing, battery swap, asset recovery, and special event operations - Drive performance against targets and ensure that Citi Bike consistently meets service level commitments - Serve as the primary cross-functional point of contact and subject matter expert for fleet operations, representing the market's needs internally and externally - Forecast ridership and labor needs, investigate when performance deviates from plan, and escalate issues with appropriate context and proposed solutions - Build and maintain ad hoc operations models, running scenarios and bounding analysis to inform decision-making and surface risks before they become issues - Identify operational improvement opportunities proactively and bring them to market leadership with clear reasoning and recommendations - Lead assigned initiatives (e.g., fleet expansions, hardware upgrades, or new feature rollouts) on schedule and on budget, sharing learnings and best practices across markets - Communicate strategically with external parties, including the operating partner, city regulators, and commercial stakeholders - Manage and develop your team, coaching toward individual and team goals and fostering a high-trust, inclusive environment Experience: - Bachelor’s degree with 5-7+ years of relevant work experience in a complex, fast-moving operations, consulting, or start up role - Excellent organizational skills, task management skills, and attention to detail, with an ability to zoom out and understand the bigger context of your work - Comfort integrating AI tools (e.g., Claude, Gemini) into daily workflows to accelerate analysis, drafting, and project execution - Proven track record of analytical problem-solving, including modeling proficiency in Excel or Google Sheets - Strong written and verbal communication skills - Prior people management experience or a clear track record of informal leadership, mentorship, or developing others - Interest in biking/bikeshare, sustainable transportation, transportation planning, or cities - Nice to have: - MBA or other advanced degree - Experience managing an operating partner or vendor relationship - SQL skills - Location & Travel - Base location: New York City - Willingness to work from multiple locations across New York City (including warehouses and in the field), and flexibility to work occasional evenings and weekends in response to operational needs (e.g., severe weather prep, high-profile events, unanticipated service disruptions) Benefits: - Great medical, dental, and vision insurance options with additional programs available when enrolled - Mental health benefits - Family building benefits - Child care and pet benefits - 401(k) plan with company match to help save for your future - In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off - 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible - Subsidized commuter benefits - Monthly Lyft credits and complimentary Lyft Pink membership Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid The expected base pay range for this position in the New York City area is $108,000 - $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Role Description At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Emerging Business team provides white glove support to a variety of customers. In this role, you will be primarily focused on supporting a variety of customers, such as riders and drivers involved in a healthcare ride, or other enterprise industries. In every interaction, you will leverage the Lyft platform to meet the transportation needs for all users of our platform, providing customized resolutions to create win/win solutions. As an Associate on the Lyft Business Support team, you’ll be responsible for providing Enterprise grade customer support to a variety of Lyft customers via an omnichannel experience. You’ll leverage our existing support program and resources to deliver quality resolutions for small, large, and strategic customers alike. You’ll own each resolution from start to finish, ensuring that the customer feels heard and cared for throughout. Your efforts will reliably meet/exceed efficiency and customer satisfaction metrics. Most importantly, your tenacity, positive outlook, self-awareness, and determination to make it happen will buoy everyone around you. You are organized and a resourceful problem-solver who thrives, as both, a teammate and individual contributor! In short, you’ll be the face and voice for all Lyft Business rides, and strive to provide the best-in-class customer experience. Responsibilities - Be the first point of contact for Partners, who may be contacting Lyft regarding healthcare rides or an enterprise account. - Create an exceptional, personalized service experience for Lyft Business customers. - Be a calm and empathetic voice in critical and emotional situations. - Provide friendly, timely support via phone, chat and email. - Meet/exceed efficiency and customer satisfaction KPIs. - Teach and learn from your peers and colleagues to maximize everyone’s contribution. - Provide feedback to xfn stakeholders on process or product improvements. Qualifications - Minimum one (1) year of experience working in a directly customer-facing role via written, chat, and/or phone channels. - Experience working in a fast-paced environment, while also being efficient with their time, and detail oriented. - You truly care about Lyft’s mission, and the happiness and success of the customer. - Impeccable communication skills… Your communication style conveys empathy and complex instructions warmly, succinctly, and with flawless spelling and grammar. - A zest for problem-solving… You enjoy applying your own knowledge and inquisitiveness towards helping others by actively listening, asking thoughtful questions, and methodically working towards a solution. - Focus on teamwork… You work exceptionally well with others, building relationships that sustain a fun and productive work culture and seizing opportunities to teach and learn from your peers. - Analytical curiosity and a commitment to improve… You naturally synthesize inputs from individual customer issues to identify trends. - A willingness to work a flexible schedule, which may include, mornings, nights, weekends, and holidays. Requirements - [Nice to have] Experience working within Zendesk (ticketing) and Intercom (live chat), or comparable platforms. Benefits - Great medical, dental, and vision insurance options with additional programs available when enrolled. - Mental health benefits. - Family building benefits. - Child care and pet benefits. - 401(k) plan with company match to help save for your future. - In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off. - 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible. - Subsidized commuter benefits. - Monthly Lyft credits and complimentary Lyft Pink membership.

Role Description We are seeking a visionary and operational leader to act as the "General Manager" for our Claims function. This is a dynamic leadership position at the intersection of risk operations, public policy, and corporate strategy, responsible for managing substantial auto liability and casualty exposures. In this role, you will: - Oversee our Third-Party Administrator (TPA) and carrier landscape. - Drive aggressive cost-mitigation strategies. - Position the Claims organization as the company’s "Early Warning System" for risk. - Translate complex front-line claims data into actionable intelligence for Actuarial, Legal, and Legislative teams. Key Responsibilities - Claims Strategy & Execution: - Define and drive the comprehensive claims strategy for our rideshare operations and associated corporate programs. - Ensure end-to-end claim management execution aligns with the company’s broader financial objectives and risk tolerance. - Complex Partner & TPA Landscape Management: - Architect and oversee the claims provider landscape. - Lead the vetting, selection, and integration of claims providers. - Set stringent Service Level Agreements (SLAs) and conduct rigorous audits. - Drive strict accountability to ensure external partners deliver on operational excellence. - Severe Casualty & Litigation Management: - Provide direct oversight and strategic consultation on high-exposure, complex, and high-profile casualty claims. - Work with internal Legal counsel to craft winning litigation strategies. - Guide appropriate reserving practices and drive optimal resolutions. - Predictive Analytics & "Early Warning" Identification: - Move the Claims function from reactive management to predictive intelligence. - Utilize data ecosystems and our Risk Management Information System (RMIS) to spot loss trends and detect fraud vectors early. - Provide decision-ready insights to Actuarial and executive leadership. - Cross-Functional & Policy Advocacy: - Serve as a critical liaison between Claims, Product, Engineering, Safety, Legal, and Actuarial. - Translate operational data into compelling policy narratives. - Team Leadership & Legacy Building: - Lead, mentor, and scale a multifaceted Claims organization. - Cultivate a highly engaged culture of continuous improvement and operational excellence. Qualifications - 15+ years of progressive leadership within Claims Operations, Risk Management, or Insurance Strategy. - Deep proficiency in complex casualty litigation, reserving methodologies, and actuarial concepts. - Extensive experience managing, auditing, and optimizing large-scale external carrier and TPA relationships. - A proactive innovator experienced in collaborating with Product and Engineering teams. - Exceptional executive presence with the business judgment needed to distill operational metrics into strategic narratives. - 5+ years of senior management experience leading large, distributed operations. - Bachelor’s degree required; JD, MBA, or advanced insurance designations are highly preferred. Benefits - Great medical, dental, and vision insurance options with additional programs available when enrolled. - Mental health benefits. - Family building benefits. - Child care and pet benefits. - 401(k) plan with company match to help save for your future. - 12 observed holidays and discretionary paid time off for salaried team members; 15 days paid time off for hourly team members. - 18 weeks of paid parental leave for biological, adoptive, and foster parents. - Subsidized commuter benefits. - Monthly Lyft credits and complimentary Lyft Pink membership.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Curation Operations is a team which supports all ongoing curation projects for Mapping and other teams at Lyft. Our mission is to improve customer experience in Lyft products by providing high-quality, comprehensive, and efficient data curation operations. In this role, you will closely with various team to curate and maintain places data sets that are essential for our operations and decision-making processes. We are looking for someone who has good analytical skills and is able to process a large amount of data. If you have an entrepreneurial spirit, like to solve challenging problems, and want to be part of the next big thing at Lyft, we would love to meet you! Responsibilities: - Analyze customer feedback on places data issues, performing corrections and categorization. - Review and correct large volumes of data, meticulously documenting issues for analysis. - Escalate issues effectively to relevant internal teams. - Performing deep dives and root cause analysis. Augmenting/preparing collected data for the engineering team. - Work with mapping tools with high accuracy in accordance with guidelines. - Working with the Google Suite of products/services such as G-mail, Docs, Sheets, Meet, Calendar, etc. - Keeping a high level of accuracy, attention to details and integrity. Experience: - Bachelor’s degree or equivalent. - Ability and readiness to deal with monotonous work without losing concentration. - General understanding of the traffic regulations, mapping fundamentals. - Customer obsessed: You are passionate about delivering great customer experiences with a strong track record to back that up. You have analytical and problem-solving skills to help implement changes that improve the customer experience. - Collaborative communicator: You excel in verbal and written communication (English, Ukrainian). You collaborate effectively with your team and can communicate with other teams or stakeholders as needed. You are receptive to feedback and direction, enabling you to successfully carry out tasks and contribute to team goals. - Strong computer skills: You feel comfortable learning new processes, systems & tools, including labeling tools (data labeling, image labeling) and Google Workspace products. Nice to have: - Experience processing and triaging feedback. - Experience with data entry or data labeling. - Experience mentoring/sharing knowledge with the team. - Background in mapping, cartography and any related fields. - Familiarity with Jira. Benefits: - Professional and stable working environment. - The latest technology and equipment you need. - 28 calendar days for vacation and up to 5 paid days off. - 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible. - Mental health benefits. - Family building benefits. - This role is fully remote in Ukraine, candidates for this role must be based in Ukraine. This role is fully remote in Ukraine, however, employees are required to live and work in Ukraine in order to be qualified for this position. #Remote

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. In this role, you will closely collaborate with various teams to curate and maintain places data sets that are essential for our operations and decision-making processes. As a Data Curation Associate, you will work on multiple projects, analyzing data to identify, fix, or report issues while strictly following established policies to ensure high accuracy. A key part of your role will involve "deep-dive" analysis into search queries—for example, investigating why a user couldn't find a specific place—to understand if our dataset is missing a location or contains naming discrepancies. We are looking for someone who has good analytical skills and is able to process a large amount of data. If you have an entrepreneurial spirit, like to solve challenging problems, and want to be part of the next big thing at Lyft, we would love to meet you! Responsibilities: - Analyze search-related issues and select the most relevant resolution, following our workflows and policies. - Review and correct large volumes of data, meticulously documenting issues for analysis. - Escalate issues effectively to relevant internal teams. - Perform deep dives and root cause analysis. - Work with mapping tools with high accuracy in accordance with guidelines. - Work with the Google Suite of products/services such as Gmail, Docs, Sheets, Meet, Calendar, etc. - Maintain a high level of accuracy, attention to detail, and integrity. Experience: - Upper-Intermediate (B2) level of English or higher. - Ability to perform repetitive tasks with high concentration and sustained attention to detail. - General understanding of the traffic regulations and mapping fundamentals. - Customer obsessed: You have proven experience working with customers and are passionate about delivering great customer experiences with a strong track record to back that up. You have analytical and problem-solving skills to help implement changes that improve the customer experience. - Collaborative communicator: You excel in verbal and written communication (English, Ukrainian). You collaborate effectively with your team and can communicate with other teams or stakeholders as needed. You are receptive to feedback and direction, enabling you to successfully carry out tasks and contribute to team goals. - Technical Fluency: You feel comfortable using Google Workspace products, as well as learning new processes, systems & tools. Nice to have: - Experience analyzing failed user sessions. - General experience working with repetitive tasks and\or data analysis with high concentration. - Experience mentoring/sharing knowledge with the team. - Background in mapping, cartography and any related fields. - Familiarity with Jira. - Basic understanding of SQL. Benefits: - Professional and stable working environment. - The latest technology and equipment you need. - 28 calendar days for vacation and up to 5 paid days off. - 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible. - Mental health benefits. - Family building benefits. - This role is fully remote in Ukraine, candidates for this role must be based in Ukraine. This role is fully remote in Ukraine, however, employees are required to live and work in Ukraine in order to be qualified for this position. #Remote

• Independently own and deliver significant features from technical design to execution and launch, effectively navigating moderate ambiguity. • Write well-crafted, highly performant, well-tested, and maintainable code for large-scale distributed systems. • Actively contribute to technical specs and system architecture discussions, collaborating closely with senior engineers to design scalable, fault-tolerant cloud solutions. • Raise the engineering bar by conducting rigorous code reviews, sharing knowledge through tech talks or brown bags, and promoting engineering best practices. • Take a proactive role in system health. Drive root cause analysis for complex bugs, resolve technical debt, and identify system improvements during on-call rotations and post-mortems. • Partner effectively with internal stakeholders (Product, TPMs, Data Science) to gather requirements, communicate technical trade-offs, and unblock project delivery.

• Owner of the core data pipeline, responsible for scaling up data processing flow to meet the rapid data growth at Lyft • Evolve data model and data schema based on business and engineering needs • Implement systems tracking data quality and consistency • Develop tools supporting self-service data pipeline management (ETL) • SQL and MapReduce job tuning to improve data processing performance • Write well-crafted, well-tested, readable, maintainable code • Participate in code reviews to ensure code quality and distribute knowledge • Collaborate cross-functionally with product, engineering, data science, and marketing teams to understand business problems and align on prioritization and solutions