Appointment Support Coordinator

Location

United States

Posted

3 days ago

Salary

$26 - $30 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Appointment Support Coordinator

Hollent llc

Role Description Are you a highly organized professional who thrives in a fast-paced, remote environment and takes pride in delivering seamless scheduling experiences? The company is seeking a detail-oriented Appointment Support Coordinator to join our team and serve as a critical link between clients, staff, and operational workflows. This fully remote role offers the opportunity to make a meaningful impact by ensuring every appointment is coordinated with precision, care, and efficiency. As an Appointment Support Coordinator, you will be responsible for managing and optimizing appointment scheduling processes across multiple channels. You will work closely with internal teams and external stakeholders to ensure smooth coordination, timely communication, and an exceptional experience for all parties involved. This position is ideal for someone who is proactive, communicative, and passionate about operational excellence. Key Responsibilities - Coordinate and schedule appointments across multiple calendars, ensuring accuracy, minimal conflicts, and timely confirmations for all parties involved. - Communicate proactively with clients and team members via phone, email, and digital platforms to confirm, reschedule, or cancel appointments as needed. - Maintain and update scheduling systems and databases with accurate, up-to-date appointment records and client information. - Monitor appointment queues and follow up on pending or unconfirmed bookings to reduce no-shows and scheduling gaps. - Collaborate with cross-functional teams to align scheduling needs with operational capacity and resource availability. - Identify and escalate scheduling conflicts, urgent requests, or client concerns to the appropriate team members in a timely manner. - Generate and review scheduling reports to track appointment volumes, trends, and performance metrics. - Support continuous process improvement by recommending enhancements to scheduling workflows and coordination procedures. Qualifications - High school diploma or equivalent; associate or bachelor's degree preferred. - Minimum of 1–2 years of experience in scheduling, administrative support, customer service, or a related coordination role. - Demonstrated ability to manage multiple priorities and deadlines in a remote work environment. - Strong written and verbal communication skills with a professional and courteous demeanor. - High level of attention to detail and organizational accuracy. - Reliable internet connection and a dedicated, distraction-free remote workspace. Preferred Qualifications - Prior experience in a remote Appointment Support Coordinator or similar remote administrative role. - Familiarity with healthcare, legal, real estate, or service-industry scheduling environments. - Experience working with CRM platforms or appointment management software. - Bilingual or multilingual communication skills are a plus. Technical Skills - Proficiency with scheduling and calendar tools such as Google Calendar, Microsoft Outlook, Calendly, or similar platforms. - Competency with productivity and communication tools including Microsoft Office Suite, Google Workspace, Zoom, Slack, or equivalent remote collaboration tools. - Ability to quickly learn and navigate internal scheduling systems, CRM software, and data entry platforms. - Basic data entry and reporting skills with attention to accuracy and consistency. Compensation The hourly pay range for this Appointment Support Coordinator position is $25.67 – $29.98 per hour, commensurate with experience and qualifications. Location This position is based in Miami, FL with remote work available. Candidates must be authorized to work in the United States. How to Apply If you are a motivated and organized professional ready to excel as an Appointment Support Coordinator, we encourage you to submit your application today. Please include your resume and a brief summary of your relevant scheduling or coordination experience. The company is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.

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