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Tobii Dynavox’s mission is to empower people with disabilities to do what they once did, or never thought possible.
Bilingual Technical Support Representative
Location
Pennsylvania
Posted
46 days ago
Salary
0
Seniority
Senior
Job Description
Bilingual Technical Support Representative
Tobii Dynavox
• Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance • Provide callers with training and troubleshooting support to address problems or concerns • Respond to email messages and chat requests and work with customers to resolve issues • Document all calls and interactions including emails and chat requests in the Call Center database • Arrange for product repairs when necessary • Update customer demographic or personal information in the database • Escalate problems/issues to the Supervisor Technical Support when warranted • Perform various other tasks as assigned
Job Requirements
- High School diploma
- Associate Degree in Information or Computer Science preferred
- Previous call center experience a plus
- Interpersonal skills, oral and written communication skills
- Annunciation and effective customer service phone skills
- Ability to adapt communication style to better respond and meet the needs of the caller
- Must be fluent (verbal and written) in both English and Spanish.
- MS Office Word and Outlook
- Windows navigation skills
- Keyboarding skills
- Familiarity with database applications, spreadsheets, relational databases a plus
- Win CE operation systems experience preferred
- Customer service orientation
- Ability to maintain composure during stressful situations
- Troubleshooting skills
- Detail oriented
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
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