Role Description The Sr. IT Lead - Manhattan Active WM will lead and support the migration from legacy warehouse systems to Manhattan Active Warehouse Management across multiple locations. This role will serve as a Manhattan Active WM SME, helping define the solution, implementation standards, support model, and phased rollout approach. The SME will work closely with operations, IT, infrastructure, automation vendors, Manhattan resources, and external system owners to ensure successful integration, go-live, and stabilization. Qualifications - High School Diploma and relevant work experience. - 10+ years of hands-on experience implementing Manhattan Active Warehouse Management; experience limited to Manhattan WMi, legacy Manhattan WMOS, or SCALE is not sufficient by itself. - Experience serving as a lead SME, solution owner, architect, or senior functional consultant on at least one Manhattan Active WM implementation. - Strong understanding of warehouse operations, including receiving, inventory control, replenishment, picking, packing, shipping, returns, and exception handling. - Experience migrating from legacy WMS environments and replacing or integrating related TMS, WES/WCS, automation, and warehouse execution functions. - Experience integrating WMS with external order management systems, preferably Manhattan Omni or another upstream order source outside the direct control of the WMS team. - Experience with multi-site implementation planning, phased rollouts, pilot deployments, site-specific configuration, testing, cutover, and post-go-live stabilization. - Working knowledge of warehouse hardware and automation, including RF devices, barcode scanners, label printers, conveyors, pick-to-light, WCS/WES interfaces, and network dependencies. - Ability to create documentation, standards, process flows, configuration guides, test plans, cutover plans, and support handoff materials. - Ability to mentor internal IT, operations, business analyst, and support teams so the organization can build Manhattan Active WM capability internally. - Strong communication, analytical, problem-solving, and stakeholder management skills across operations, IT, vendors, and leadership. Requirements - Up to 25% travel to any of our US sites. Benefits - Competitive salary of $104,000–$146,000 plus yearly bonus. - Comprehensive benefits, including medical, dental, and vision insurance. - 401(k) with company match. - Generous PTO, sick time, and company holidays. - Compensation is based on experience, skills, and education.

Role Description Für unseren Kunden in Zürich, suchen wir eine:n erfahrene:n und aufgeschlossene:n 1st & 2nd-Level-Supporter:in. - Sicherstellung eines reibungslosen First- und Second-Level-Supports innerhalb der Electronic Workplace Umgebung sowie für spezialisierte Anwendungen - Analyse, Eingrenzung und Behebung von Störungen im EWP‑Umfeld sowie Unterstützung des 3rd‑Level‑Supports und externer Partner bei komplexen Problemstellungen - Installation, Konfiguration und Staging von Notebooks sowie Inbetriebnahme von mobilen Endgeräten - Unterstützung der Nutzer:innen bei technischen Fragestellungen und Sicherstellung einer hohen Servicequalität - Mitarbeit bei der Optimierung von Support‑Prozessen und kontinuierlichen Verbesserung der Workplace‑Umgebung Qualifications - Mehrjährige Berufserfahrung im Second‑Level‑Support mit Fokus auf Microsoft‑Applikationen und Betriebssysteme - Fundierte Kenntnisse in Windows 11 sowie Microsoft 365 / Office 365 - Grundlegendes Verständnis von Netzwerk‑ und Cloud‑Services - Von Vorteil: Erfahrung mit SCCM, MS Teams, OneDrive, M365‑Services, Confluence, Jira, Surface Hub sowie im Bereich Printing - Strukturierte, selbstständige und lösungsorientierte Arbeitsweise mit hoher Service‑ und Kundenorientierung - Ausgeprägte Teamfähigkeit, Belastbarkeit sowie ein hohes Qualitäts‑ und Verantwortungsbewusstsein - Gute Kommunikationsfähigkeiten sowie schnelle Auffassungsgabe - Fliessende Deutschkenntnisse Company Description Die Coopers Group AG ist eine agile Schweizer Recruiting Agentur, die Spezialisten und Führungskräfte in den Bereichen IT, Life Sciences, Engineering und Finance vermittelt. Mit flexiblen Ansätzen bringen wir Kandidat:innen und Unternehmen zusammen, die nicht nur fachlich, sondern auch menschlich zusammenpassen.

• Architect effective solutions for complex product usage, customization, and interoperability issues using advanced internal resources and CRM diagnostics. • Deliver premium omnichannel support via phone, email, online forums, and remote desktop sessions to ensure exceptional service delivery. • Collaborate on strategic case escalations, partnering with senior leadership and global help desks while maintaining case ownership to drive personal development. • Champion product improvement by identifying, documenting, and managing software bugs and feature requests directly within Jira. • Create and peer-review high-impact online support materials, instructional media, and training documentation to empower the global user community.

Role Description Sangoma Technologies is looking for an accomplished IT Support Manager to lead our technical support team and enhance our commitment to customer satisfaction. In this pivotal role, you will oversee IT support operations, ensuring our clients receive timely, efficient assistance. You will also play an integral part in developing support strategies, managing a team of IT support technicians, and collaborating with various departments to enhance the overall customer experience. - Manage, mentor, and develop a team of IT support technicians. - Oversee the daily operations of the technical support department, ensuring the delivery of high-quality service. - Develop and implement IT support policies, procedures, and best practices. - Coordinate with other departments to resolve complex technical issues and provide customer feedback for continual improvement. - Analyze and report on support metrics to identify areas for improvement. - Serve as a point of escalation for advanced technical support issues. - Maintain a comprehensive knowledge base of support procedures and technical solutions. - Ensure team adherence to service level agreements (SLAs) and quality standards. - Develop training programs for staff to enhance technical skills and customer service capabilities. - Stay current with industry trends and emerging technologies to continuously enhance support services. - Participate in IT projects and initiatives to improve overall business operations. Qualifications - 7+ years of experience in IT support, with at least 3 years in a managerial or supervisory role. - Bachelor’s degree in Information Technology, Computer Science, or related years of experience in IT. - Strong understanding of IT service management (ITSM) frameworks. - Strong Microsoft experience and working knowledge of all products. - Must have experience in triaging IT ticket requests. - Proven leadership and team management skills. - Excellent problem-solving and analytical abilities. - Exceptional verbal and written communication skills. - Ability to work in a fast-paced environment and manage competing priorities. - Strong customer service orientation and a commitment to excellence. - Familiarity with ticketing systems, remote support tools, and network troubleshooting. Requirements - ITIL certification or other relevant IT service management certifications (preferred). - Experience working in the telecommunications or software industry (preferred). - Knowledge of VoIP technologies and Unified Communication systems (preferred). - Proficient in using performance metrics and KPIs to drive team effectiveness (preferred). Benefits - Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability), effective after a short waiting period. - Flexible PTO plan & Company Holidays. - Employee Stock Option Purchase Plan. - 401K with matching. - Entrepreneurial work environment partnered with high-growth career opportunities. - Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.