Role Description This is a remote role and will be hired in Arizona, North Carolina, or South Carolina. Must be able to work 12pm - 9pm EST or 8am - 5pm PST. The Business Support Specialist I supports Treasury Management Bank products or services within a business unit, in the execution of daily operating activities. Works directly with individuals to address issues and respond to inquiries. Facilitates workflow and ensures client satisfaction through the handling, processing, and servicing of requests. - Account Servicing: Manages accounts, portfolios, or packages specific to line of business, including creation and termination. Performs routine data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations. - Operations: Performs various operational tasks that occur during customer, vendor, and associate inquiries. - Service & Support: Develops relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. - Business Proficiency: Provides knowledge in area of work. Assists in troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. Qualifications - High School Diploma or GED and 2 years of experience in Operations, or Support, or Customer Service - Preferred Qualifications: - Knowledge of Treasury Management products - Customer service experience in call center environment - Experience with Commercial Advantage Benefits Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits .

• Process all vehicle and equipment assignment and de-assignment forms accurately and in a timely manner. • Process vehicle transfers within the equipment management system to ensure accurate reporting, tracking, and asset assignment. • Maintain and update equipment and vehicle records as required. • Review weekly and monthly vehicle assignment reports to verify accuracy and coordinate necessary updates or corrections. • Distribute vehicle registration, license plate, and related documentation to assigned drivers. • Assist Equipment Specialists with vehicle procurement, vehicle call-offs, reporting, and other fleet-related activities. • Provide administrative support to the Equipment Coordinator teams. • Enter and maintain data within company equipment management systems and databases. • Assist with departmental reporting, audits, and recordkeeping activities. • Respond to inquiries from internal and external customers in a professional and timely manner. • Communicate information, requests, and messages to appropriate personnel to support efficient operations. • Support company initiatives related to asset management, fleet management, and equipment tracking. • Assist with special projects and other duties as assigned.

• You are part of our support team and take care of the electronic data processing • You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner • Supporting the team in executing and optimizing all processes within the customer service department

Role Description At Hayden, Senior Case Team Leads are responsible for managing projects, designing analytical workplans, and coaching our junior team. Throughout your tenure, you will be focused on mastering project oversight and moving into team leadership. Successful Sr. CTLs lead their teammates to design and execute against complex analysis plans, while managing the strategic alignment of a project. They manage internal project scope, resources, and potential risk to successfully address their client’s needs and support the project’s objectives. While we focus on the life sciences industry, you will learn business & strategy foundations that can be applied broadly throughout your career. Daily & Monthly Responsibilities - Data Analysis & Research Mastery - Lead team members to design & execute complex analyses - Share technical knowledge, expertise, and best practices with others - Support the team’s creative process and encourage brainstorming to refine analyses & insights - Generating Insights & Storytelling - Strategically organize analysis and data into concise and impactful solutions - Exemplify strong business judgement & discernment - Product Content & Delivery - Establish the vision and guide junior team members in the creation of content & deliverables - Own client deliverables from start to finish, and manage the delivery of the work with limited guidance - Project Management - Lead concurrent workstreams with limited guidance - Demonstrate strong decision-making skills in high-pressure environments - People Management - Support the development of 1-5 junior team members - Monitor performance, provide timely & specific feedback, identify individuals’ needs, and provide coaching & training Qualifications - A problem-solver who breaks down problems into achievable workplans - An analytical thinker who anticipates future business trends and translates strategic insights into actionable business plans - An innovator who pushes their teams to test conventional thinking and introduces new and creative ways to look at a problem - A navigator of uncertainty who remains adaptable, curious, and open to learning - A coach who supports junior team members to gain the skills needed to succeed and advance at Hayden - A focused listener who leverages tools, best practices, skill mastery, and consulting fundamentals to better understand their client’s needs Requirements - 4-5 years of work experience in consulting, data analytics, or other relevant areas within the life sciences - Excellent problem-solving abilities, exceptional communication and quantitative skills, and a team contributor - Good project management, time management, and organizational skills - Excellent written and verbal communication skills - Exceptional literacy in Excel and PowerPoint - Understand analytics, analytical approaches, and how to interpret and enhance data analytics created by junior staff - A willingness or ability to travel as needed (15-20% on average) Benefits - Your expected annual compensation for this level for base and bonus is between $176,000 and $187,000. - In addition to your base salary and annual bonus, employer 401k match, and significant performance incentive awards which occur at time of promotion. - Hayden considers many factors in our compensation decisions which include but are not limited to the following: individual skills set/job performance, organization and industry demand, individual experience level and training, and geographic location. Company Description BGBx Consulting is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.