DECA Games

• Develop, maintain, and improve the DragonVale mobile game client for iOS and Android • Work within an established C++ codebase to implement new features, improve existing systems, and support live game updates • Collaborate closely with designers, artists, QA, production, and other engineers to deliver high-quality features and improvements • Debug and resolve client-side issues related to gameplay, UI, performance, stability, content setup, and platform-specific behaviour • Support live operations by investigating production issues, preparing fixes, and helping ensure smooth releases • Work with QA to identify risks, reproduce issues, and define testing needs for new features and game updates • Contribute to improvements in internal tools, workflows, and content pipelines where they impact the client development process • Review code, share technical knowledge, and help maintain high engineering standards within the team • Take ownership of client-side systems and features, from implementation through release and post-release support

• Perform manual functional testing across the company’s PC, web, and mobile platforms (iOS, Android): Dev Testing, LiveOps Production testing, Development testing functionality and Manual Testing, smoke tests, Unit Testing, regression as well as any additional ad hoc tests both in development, Production and Live Phase. • Report in real-time proactively with stakeholders regarding QA operations with game defects, and Quality concerns from an end-user perspective including complete steps, identification of root cause, and expected results into communication channels and appropriate bug tracking software along with back-to-back follow-ups until the regression phase. • Creating and sending test reports upon completion of test activities and actively involved in planning and solving with stakeholders. • Follow up on issues with the team to ensure that they are fixed and delivered to end users. • Developing test plans with a strategic selection of test methodologies in advance during the development phase. • Proactively communicate concerns and risks to Product Teams in a professional manner. • Creation and maintenance of written documentation of knowledge and processes. • Assist in backlog and defect grooming with the Producers and Cross Department Leads. • Owning features and ensuring they are tested thoroughly with assurance of the Quality of the product to be shipped globally.

• You are part of our support team and take care of the electronic data processing • You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner • Supporting the team in executing and optimizing all processes within the customer service department

• Support our portfolio of mobile games and be responsible for planning, coordinating, validating, and executing client builds and asset patches. • Be the central point of coordination between engineering, product, and design teams, ensuring all stakeholders are aligned. • Conduct QA testing on client-side features and release candidates against defined test plans to identify and resolve bugs before release. • Review and assess client build requests. • Collaborate with members of the engineering organization to prioritize build requests. • Maintain a forward-looking release calendar for stakeholders' visibility. • Operate internal tools to generate client builds and content updates for release. • Execute release rollouts and monitor key vitals throughout the deployment window. • Maintain clear, accessible documentation for all release procedures.

• Design and produce a wide range of marketing assets including static ads, motion videos, app store screenshots, feature icons, trailers, and key art. • Develop marketing creative that adapts to different game genres, player segments, and platform requirements. • Generate fresh, innovative campaign ideas that resonate with global audiences and reflect emerging trends in entertainment, gaming, and pop culture. • Pitch creative concepts and translate campaign strategy into compelling visual assets. • Partner with UA and analytics teams to create data-informed iterations of creatives based on A/B test results, click-through rates, and install data. • Use insights to refine visuals and drive performance across paid channels. • Lead visual strategy and execution for App Store and Google Play assets, including icons, screenshots, and trailers. • Optimize asset variations to improve store conversion rates and feature-readiness. • Ensure all visual materials maintain brand integrity while adapting to different campaign goals, audiences, and media formats. • Uphold and evolve visual standards across all touchpoints. • Work cross-functionally with Game Teams, UA Managers, and Product Marketing to align on messaging, priorities, and goals. • Present work, incorporate feedback, and manage timelines across multiple stakeholders. • Provide feedback and guidance to junior creatives and freelancers. • Proactively explore new creative formats, including AR ads, playable units, TikTok-first content, and platform-native innovations.

• You are part of our support team and take care of the electronic data processing • You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner • Supporting the team in executing and optimizing all processes within the customer service department

• Own the Live Operations strategy and execution for one or more portfolio mobile game titles • Drive the planning, design, and iteration of in-game events, sales, and promotions to maximize engagement and monetization • Define, create, and continuously optimize game content (e.g. events, level progression tuning, offers, balancing) • Act as Product Owner for a cross-functional remote team, aligning all disciplines towards performance and LiveOps goals • Lead data-driven iteration cycles, using player behavior and KPIs to continuously improve game performance • Monitor, analyze, and act on key business and gameplay metrics (e.g. retention, engagement, monetization) • Develop a deep understanding of player motivations, progression systems, and difficulty curves across casual/puzzle games • Report on game performance, LiveOps impact, and forecasts to the Head of Studio • Ensure consistent execution and quality of LiveOps pipelines and content delivery • Assess and optimize existing game systems and core loops, with a strong focus on extracting maximum value from mature titles

Role Description We are looking for a passionate Game Master in Bulgaria to help us provide top-notch support and operations to our valued players of the games. - Assist in planning and building in-game events - Create in-game items - Assist in testing in-game events to ensure product quality and service - Deploy in-game events to live environment - Monitor events, report performance or technical issues and provide corrective solutions - Manage gaming operations and report game status to the Game Team on a daily basis - Assist Producers with execution of monetization strategies - Carry on investigations and maintain documentation of game exploits, bugs and similar other issues pertaining to the online gaming world - Assist the Customer Support Team by providing support for game related queries - Analyze feedback and suggestions from players for continuous improvement of the game - Balancing, authoring, deploying, and testing IAPs In-game and for the Webstore - Executing on existing pricing strategy documentation to build sustainable product offerings - Monitoring of games resource/currency economy's for planning - Coordinating with Game Design Teams on content launches and in-game syncs - Attending IAP Planning Meetings Qualifications - Good professional working knowledge of English, spoken and written - Good communications skills, both written and verbal - Computer literacy required - Personal computer along with reliable Internet (position is remote) - Good working knowledge of Excel & Google Sheets preferred - A meticulous approach to work, strong attention to detail - Interest in gaming, previous gaming job experience preferred but not required - Knowledge and/or interest in the F2P gaming model - Knowledge and/or interest in F2P games - University degree preferred but not required - High School certificate of completion - Based in Bulgaria Benefits - Remote first company culture - Flexible work hours to support a personal work-life balance - Working in a multicultural environment with people from over 20 different countries - Flat hierarchies and a great and dedicated group of people - 20 days of paid time off - Online language classes: English, German, French, Spanish etc. - Food vouchers