• You are part of our support team and take care of the electronic data processing • You're the first point of contact for our customers, processing incoming e-mails and responding to customer questions and inquiries in an efficient and effective manner • Supporting the team in executing and optimizing all processes within the customer service department

Role Description At Hayden, Senior Case Team Leads are responsible for managing projects, designing analytical workplans, and coaching our junior team. Throughout your tenure, you will be focused on mastering project oversight and moving into team leadership. Successful Sr. CTLs lead their teammates to design and execute against complex analysis plans, while managing the strategic alignment of a project. They manage internal project scope, resources, and potential risk to successfully address their client’s needs and support the project’s objectives. While we focus on the life sciences industry, you will learn business & strategy foundations that can be applied broadly throughout your career. Daily & Monthly Responsibilities - Data Analysis & Research Mastery - Lead team members to design & execute complex analyses - Share technical knowledge, expertise, and best practices with others - Support the team’s creative process and encourage brainstorming to refine analyses & insights - Generating Insights & Storytelling - Strategically organize analysis and data into concise and impactful solutions - Exemplify strong business judgement & discernment - Product Content & Delivery - Establish the vision and guide junior team members in the creation of content & deliverables - Own client deliverables from start to finish, and manage the delivery of the work with limited guidance - Project Management - Lead concurrent workstreams with limited guidance - Demonstrate strong decision-making skills in high-pressure environments - People Management - Support the development of 1-5 junior team members - Monitor performance, provide timely & specific feedback, identify individuals’ needs, and provide coaching & training Qualifications - A problem-solver who breaks down problems into achievable workplans - An analytical thinker who anticipates future business trends and translates strategic insights into actionable business plans - An innovator who pushes their teams to test conventional thinking and introduces new and creative ways to look at a problem - A navigator of uncertainty who remains adaptable, curious, and open to learning - A coach who supports junior team members to gain the skills needed to succeed and advance at Hayden - A focused listener who leverages tools, best practices, skill mastery, and consulting fundamentals to better understand their client’s needs Requirements - 4-5 years of work experience in consulting, data analytics, or other relevant areas within the life sciences - Excellent problem-solving abilities, exceptional communication and quantitative skills, and a team contributor - Good project management, time management, and organizational skills - Excellent written and verbal communication skills - Exceptional literacy in Excel and PowerPoint - Understand analytics, analytical approaches, and how to interpret and enhance data analytics created by junior staff - A willingness or ability to travel as needed (15-20% on average) Benefits - Your expected annual compensation for this level for base and bonus is between $176,000 and $187,000. - In addition to your base salary and annual bonus, employer 401k match, and significant performance incentive awards which occur at time of promotion. - Hayden considers many factors in our compensation decisions which include but are not limited to the following: individual skills set/job performance, organization and industry demand, individual experience level and training, and geographic location. Company Description BGBx Consulting is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

• Handle inbound and outbound calls with professionalism and attention to detail. • Meet or exceed performance expectations for call quality, productivity, and attendance. • Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns. • Represent Edamerica and our client institutions positively and professionally at all times.

Role Description Imagine finishing your workday and heading straight to the beach. Or starting your morning with a coffee on your balcony overlooking the Mediterranean. With this opportunity, you can build an international career while enjoying the lifestyle Greece is famous for. Our client is looking for Italian-speaking Tech Support Advisors to join a global support team assisting users of one of the world's most recognised technology brands. The role is fully remote within Greece, giving you the freedom to work from home while enjoying everything this incredible country has to offer. Whether you prefer the energy of Athens, the relaxed pace of Crete, the charm of Thessaloniki, or life on one of Greece's beautiful islands, you'll have the flexibility to create a lifestyle that works for you. As part of the technical support team, you'll help customers get the most out of their devices and services. Your responsibilities will include: - Supporting customers via phone, chat and email - Troubleshooting technical and software-related issues - Assisting with account access, passwords and device settings - Guiding customers through updates and product features - Escalating more complex cases when necessary - Delivering an outstanding customer experience with every interaction No two days are exactly the same, making this role ideal for someone who enjoys technology, problem-solving and helping people. Qualifications - Fluent Italian (spoken and written) - Good English skills - Strong communication skills - An interest in technology and mobile devices - A solution-oriented mindset - The ability to troubleshoot and think analytically - Previous customer service or technical support experience is an advantage, but it's your attitude and willingness to learn that matter most. Requirements - Work remotely from anywhere in Greece - Relocation support available - Paid training from day one - Career development opportunities within a global technology project - International work environment Benefits - Performance-related bonuses - Private healthcare and additional employee benefits available through the project