CargoSprint

Title: Staff Engineer, Agent Systems Location: Remote (United States) Department: Software Development Job Description: About You You think in systems. When someone describes a workflow problem to you, you are already modeling the retrieval architecture, the orchestration graph, the failure modes, and the observability layer — before they finish the sentence. You have built agent systems that run in production, not just in demos. You understand what makes agentic workflows fail — context bleed, retrieval drift, non-deterministic tool calls, silent degradation — and you design defensively against all of it. You have strong opinions about agent architecture because you have been burned by the wrong decisions and learned from them. You are passionate about solving complex problems and believe in lifelong learning, constantly staying on the cutting edge of what is possible with LLMs, retrieval, and agent orchestration. And you want to do it somewhere that will actually put your work into production and measure whether it worked. About the role Most companies are building AI demos. We are building agent infrastructure. CargoSprint is deploying production agents across our internal operations — sales, finance, customer ops, engineering productivity — and we need a Staff Engineer who can design the systems that make those agents reliable, observable, and genuinely useful. You will own the agent systems layer: the retrieval pipelines that ground our agents in real organizational knowledge, the orchestration architecture that makes multi-step workflows predictable, the tooling and APIs that connect agents to the systems our teams run on, and the observability layer that tells us when something is degrading before a user notices. What you'll do - Design and own the agent systems architecture — retrieval, orchestration, tool integration, and evaluation — as a coherent, production-grade platform - Build RAG pipelines that ground agents in real CargoSprint data: indexing strategies, chunking, embedding models, retrieval evaluation, and freshness maintenance - Design orchestration patterns for multi-step agentic workflows using LangGraph or equivalent — with explicit attention to failure modes, non-determinism, and graceful degradation - Build and maintain the tool and integration layer that connects agents to production systems — Salesforce, HubSpot, Postgres, internal APIs — with the error handling and retry logic that production demands - Instrument everything: distributed tracing, latency dashboards, retrieval quality metrics, LLM output evaluation pipelines - Establish reusable agent primitives and internal engineering patterns so the team builds the next agent faster and more reliably than the last one - Partner with the engineers building individual agents to review architectures, catch design mistakes early, and raise the overall quality bar - Travel to CargoSprint's Guadalajara office as needed to work directly with the operational teams whose workflows the agents are being built around - Use AI coding tools to accelerate your own development and set the standard for how the team works with them Qualifications General - Extreme ownership — you care about what happens to the systems you build after they ship. Degradation, drift, and silent failures are personal. - 8+ years of engineering experience, with meaningful time spent building systems that run reliably under real production load - A track record of technical decisions you made, owned, and lived with — including the ones that turned out to be wrong and what you did about them - Strong business judgment — you understand that a technically elegant agent nobody uses is a failure. You can read a workflow, identify the real cost, and design for adoption, not just correctness. - Excellent communication in English — you can explain a retrieval architecture to a product manager and a vector indexing strategy to a staff engineer, and you know which explanation to give in which room - Willingness to travel to CargoSprint's Guadalajara, Mexico office as needed — the workflows you are designing systems for live there, and understanding them firsthand matters Technical Skills - Expert-level Python — idiomatic, well-tested, production-grade. You write code that the next engineer can understand and extend. - Deep RAG system design experience — you have designed and operated retrieval pipelines in production: chunking strategies, embedding model selection, hybrid search, re-ranking, context window management, and retrieval evaluation. You know the failure modes intimately. - Agent orchestration architecture — LangGraph, LangChain, or equivalent; you have designed multi-step agentic workflows with tools, memory, branching logic, and human-in-the-loop patterns that are predictable under real usage - LLM integration and prompt engineering — you understand how to structure prompts for reliability, how to version and evaluate them, and how to manage the gap between model capability and production behavior - Vector databases and search infrastructure — pgvector, Pinecone, Weaviate, or equivalent; you know when to use dense vs. sparse retrieval and how to build an evaluation harness to measure retrieval quality - FastAPI and backend service design — you build the infrastructure your agent systems run on with the same rigor as the systems themselves - Observability and production operations — distributed tracing, structured logging, alerting, LLM-specific evaluation pipelines; you know what good looks like before something breaks - DevOps fundamentals — Docker, Kubernetes, CI/CD; you own what you ship all the way to production Stack You will work with these technologies day to day. Strong candidates will be familiar with most of them — full fluency across every tool is not expected from day one. - Backend: Python · FastAPI · Temporal - Database: PostgreSQL - Agents & RAG: LandGraph LLMs(Open AI, Claude) Embeddings - DevOps: Docker · Kubernetes · Pulumi - Integrations: Salesforce Hubspot REST APIs Compensation and benefits We offer competitive pay and benefits designed to fuel our team's success. - Health and Wellness: Medical, dental, and vision plans for you and your family - Future-Ready: 401(k) with company match - Work Life Balance: Generous flexible PTO program and paid holidays - Grow With Us: Professional development opportunities Does this role sound like the next step in your career? We’d love to hear from you! If you don’t meet all of the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience—talent comes from many places, and skills are transferable. Our Commitment to an Extraordinary Work Environment At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self. Our CargoSprint Recruitment Team personally reviews every application.

• Build and maintain backend services and APIs using Python, FastAPI, and Temporal • Work with Postgres to design schemas, write efficient queries, and keep data performant • Write solid unit tests and participate in code reviews • Apply DevOps fundamentals — containerization, CI/CD pipelines, deployment • Take well-scoped features from implementation to production • Debug production issues methodically

• Design, architect, build, and maintain backend services and APIs using Python, Postgres, FastAPI, and Temporal • Design and optimize database solutions • Write strong unit tests and help drive engineering quality • Apply DevOps practices across CI/CD, deployment, monitoring, and reliability • Take ideas from concept to production and continuously improve them • Use AI to accelerate development and improve engineering productivity • Troubleshoot production issues and implement durable fixes

About You You're a builder who can turn messy, inconsistent data into a trusted warehouse, clean data marts, and reporting that business teams actually use. You're opinionated about architecture and governance, but pragmatic about migration paths and incremental delivery. About the role This role is responsible for our data platform and data delivery. You will design and build our data warehouse, data marts, and reporting layer to support product, finance, operations, and customer-facing reporting. You'll own the architecture, standards, and execution plan across an Azure data platform (or similar). What you'll do - Own the design and delivery of our data warehouse and data marts: models, schemas, semantic consistency, and documentation. - Build and evolve reporting foundations: curated datasets, metric definitions, and repeatable reporting patterns. - Partner with stakeholders to define source-of-truth metrics and ensure consistent definitions across teams. - Establish standards for data quality, testing, reconciliation, lineage, access control, and lifecycle management. - Drive modernization: reduce legacy data debt, simplify flows, and improve reliability and performance across the platform. - Define data contracts with application teams (schemas, events/CDC patterns) so downstream reporting is stable. - Enable self-serve analytics by making data discoverable, documented, and safe to use. Qualifications - 8+ years in data engineering, analytics engineering, or platform engineering with architecture ownership. - Proven experience building data warehouses and marts that support business reporting at scale. - Strong SQL and data modeling skills (dimensional modeling, star schemas, and/or semantic models). - Experience with Azure data platforms (Synapse/Fabric, ADLS, Databricks on Azure, ADF) or comparable equivalents (Snowflake, BigQuery, Redshift). - Experience with orchestration and transformation tooling (ADF, Airflow, dbt, Dagster, or equivalent). - Track record of modernization with incremental migration and clear deprecation plans. - Ability to align engineering and business stakeholders around shared definitions and priorities. Nice to have - Experience with BI layers and semantic modeling (Power BI preferred; Tableau/Looker also fine). - Governance/catalog tooling and PII controls. - Streaming/event-driven data patterns (Kafka/Kinesis/PubSub) or CDC experience. - Payments, billing, invoicing, or other high-volume transactional domains. - Logistics, cargo, or supply chain experience. - Spanish language proficiency. Compensation and benefits We offer competitive pay and benefits designed to fuel our team's success. - Health and Wellness: Medical, dental, and vision plans for you and your family - Future-Ready: 401(k) with company match - Work Life Balance: Generous flexible PTO program and paid holidays - Grow With Us: Professional development opportunities #LI-Remote Does this role sound like the next step in your career? We’d love to hear from you! If you don’t meet all of the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience—talent comes from many places, and skills are transferable. Our Commitment to an Extraordinary Work Environment At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self. Our CargoSprint Recruitment Team personally reviews every application.

About You You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you. You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology. Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry. About the role We’re looking for a senior Python engineer who can take ideas from concept to production and own the full lifecycle along the way. You’ll design and architect backend services, build APIs, work deeply with databases, ensure quality through strong unit testing, and apply DevOps practices to deploy, monitor, and improve systems in production. We’re especially interested in engineers who already leverage AI to work faster and better. What you'll do You will design, architect, build, and evolve backend services that power critical parts of our platform. You should be comfortable turning ideas into reliable software that solves send user needs. You should care about shipping fast, measuring results, and improving over time in a high-ownership, high-autonomy environment. Qualifications - Design, architect, build, and maintain backend services and APIs using Python, Postgres, FastAPI, Temporal - Design and optimize database solutions - Write strong unit tests and help drive engineering quality - Apply DevOps practices across CI/CD, deployment, monitoring, and reliability - Take ideas from concept to production and continuously improve them - Use AI to accelerate development and improve engineering productivity - Troubleshoot production issues and implement durable fixes Requirements (must haves) General: - Excellent communication skills (English) - Ability to self-manage and operate with limited oversight - A desire to deliver a good experience for the end user and critical thinking skills to make it happen! - Strong systems thinking Technical Skills: - Expert-level Python - Experience designing and architecting backend systems and APIs - Experience with FastAPI or similar backend frameworks - Database design and query optimization skills - Experience building and supporting production-grade systems Our Stack - Python, FastAPI, Temporal, Postgres - Docker, Kubernetes, Pulumi - Vue.js fronten Compensation and Benefits At CargoSprint, we are “Empowering the People that make Global Commerce Happen”—and we know that starts with our CargoSpinter’s. That’s why we offer competitive pay and benefits designed to fuel our team’s success: - Health & Wellness: Medical, dental, and vision plans for you and your family - Future-Ready: 401(k) with company match - Work Life Balance: Generous flexible PTO program and paid holidays - Grow With Us: Professional development opportunities #LI-Remote Does this role sound like the next step in your career? We’d love to hear from you! If you don’t meet all of the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience—talent comes from many places, and skills are transferable. Our Commitment to an Extraordinary Work Environment At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self. Our CargoSprint Recruitment Team personally reviews every application.

About You You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you. You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology. Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry. About the role The role involves developing a deep understanding of customer needs, effectively communicating the value of our SaaS solutions, and building long-term relationships with customers. The Account Executive will work closely with the Vice President of Sales, Director of National Accounts, Marketing and Product teams to achieve targets and contribute to CargoSprint’s success. What you'll do - Drive growth by identifying, pursuing, and closing opportunities with current and prospective customers within the assigned territory (core of MIA and surrounding areas). - Manage the entire customer journey from lead generation to onboard (and beyond), ensuring accurate and up-to-date tracking of all activities and opportunities in the CRM (Salesforce) system. - Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders at prospective and existing customers. - Act as a trusted advisor, providing insights and recommendations to help customers achieve their business objectives using our product solutions. - Ensure a smooth handoff to the customer success team for onboarding, implementation, and long-term customer success. - Hold regular monthly customer business reviews using data and deep expertise to improve customer experience Qualifications - Proven track record of driving large scale growth with 3PLs, freight forwarders, NVOCC, Ocean Liners, Airlines, GHAs, and logistics providers. - Deep regional knowledge of local airports, seaports, local leaders and influencers. - Experience in logistics and/or supply chain technology, TMS, SaaS, and/or FinTech. - Intense obsession with customer experience and proven ability to drive value based growth while also helping shape internal roadmap through deep customer insights. - Strong use of CRM (ideally Salesforce) and data analytics tools to make data driven decisions for customers and the organization - Bilingual (English/Spanish) Compensation and Benefits At CargoSprint, we are “Empowering the People that Make Global Commerce Happen”—and we know that starts with our CargoSpinter’s. That’s why we offer competitive pay and benefits designed to fuel our team’s success: - The Total Compensation Range: $180,000 - $200,000; this includes annual base salary and commissions-based on experience & qualifications - Health & Wellness: Medical, dental, and vision plans for you and your family - Future-Ready: 401(k) with company match - Work Life Balance: Generous flexible PTO program and paid holidays - Grow With Us: Professional development opportunities Does this role sound like the next step in your career? We’d love to hear from you! If you don’t meet all the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience—talent comes from many places, and skills are transferable. #LI-EB1 Our Commitment to an Extraordinary Work Environment At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self. Our CargoSprint Recruitment Team personally reviews every application.

• Lead and mentor a distributed team of DevOps, SRE, and Database engineers. • Architect and operate secure, scalable, and cost-efficient Azure Cloud environments. • Implement and optimize CI/CD pipelines, infrastructure as code (IaC), and observability platforms. • Champion AIOps and AI-driven tooling (e.g., GitHub Copilot, Azure DevOps AI, intelligent alerting) to improve developer productivity and operational efficiency. • Establish and enforce SRE practices — SLIs/SLOs, incident response, on-call processes, and postmortems. • Oversee performance, scalability, and reliability of PostgreSQL, MySQL, SQL Server, CosmosDB, and Redis databases in production. • Partner cross-functionally with product and engineering teams to align infrastructure with business priorities. • Drive cost optimization, disaster recovery, and security compliance initiatives.

• Identify opportunities to improve appointments, validate concepts with terminals and truckers, and develop innovative solutions that drive operational efficiency • Lead efforts to modernize legacy scheduling and appointment systems, with an emphasis on usability, speed, and scalability • Own the appointments roadmap, prioritizing features that reduce congestion, improve capacity utilization, and accelerate driver turn times • Collaborate with cross-functional teams (engineering, UX, operations, sales) to define detailed product requirements for advanced rules engines and workflow orchestration • Develop comprehensive launch strategies, ensuring smooth adoption by terminals, truckers, and other stakeholders • Establish KPIs such as terminal utilization, appointment adherence, driver wait times, and customer satisfaction. Present results during business reviews • Build strong relationships with terminal operators, trucking associations, and other stakeholders • Stay ahead of developments in B2B scheduling, logistics optimization, and workflow automation to inform product strategy

About CargoSprint At CargoSprint, we “Build and Empower the Best Teams”! CargoSprint is made up of a world-class team of highly motivated individuals who are passionate about transforming the cargo industry. We have developed cutting-edge digital solutions that streamline cargo operations, enhance efficiency, and improve the overall experience for everyone involved. Our workplace fosters innovation, collaboration, and the drive to solve industry challenges. CargoSprint is dedicated to delivering game-changing solutions that connect the cargo industry like never before, and we are looking for driven, enthusiastic people who share our vision of innovation and excellence. If you think we are a great mutual fit , we want hear from you! About You You are passionate about the role and thrive on solving complex problems with a talented team of colleagues who both challenge and support you. You believe in lifelong learning, constantly honing your skills and staying on the cutting edge of technology. Most importantly, you want to engage your talents to make a meaningful difference by revolutionizing the cargo industry. About the role We’re seeking a hands-on Sr. Engineering Manager to lead our DevOps, Site Reliability Engineering (SRE), and Database teams. You’ll be responsible for building scalable, secure, and high-performing cloud infrastructure — with a strong emphasis on Azure Cloud — while fostering a culture of reliability, automation, and continuous improvement. What you'll do Lead and mentor a distributed team of DevOps, SRE, and Database engineers. Architect and operate secure, scalable, and cost-efficient Azure Cloud environments. Implement and optimize CI/CD pipelines, infrastructure as code (IaC), and observability platforms. Champion AIOps and AI-driven tooling (e.g., GitHub Copilot, Azure DevOps AI, intelligent alerting) to improve developer productivity and operational efficiency. Establish and enforce SRE practices — SLIs/SLOs, incident response, on-call processes, and postmortems. Oversee performance, scalability, and reliability of PostgreSQL, MySQL, SQL Server, CosmosDB and Redis databases in production. Partner cross-functionally with product and engineering teams to align infrastructure with business priorities. Drive cost optimization, disaster recovery, and security compliance initiatives Qualifications Compensation and Benefits At CargoSprint, we are “Empowering the People that make Global Commerce Happen”—and we know that starts with our CargoSpinter’s. That’s why we offer competitive pay and benefits designed to fuel our team’s success: Health & Wellness: Medical, dental, and vision plans for you and your family Future-Ready: 401(k) with company match Work Life Balance: Generous flexible PTO program and paid holidays Grow With Us: Professional development opportunities Does this role sound like the next step in your career? We’d love to hear from you! If you don’t meet all the requirements exactly, we encourage you to use your cover letter to tell us about your unique experience—talent comes from many places, and skills are transferable. #LI-EB1 #LI-Remote Our Commitment to an Extraordinary Work Environment At CargoSprint, we value diversity and inclusivity. We strive to create a welcoming and supportive community for employees from all backgrounds. Regardless of your gender, sexual orientation, physical ability, religion, ethnicity, race, or age, you will find a place where you can thrive and be your authentic self. Our CargoSprint Recruitment Team personally reviews every application.

• Architecture ownership for modern .NET platforms (C#, .NET 6/7/8, ASP.NET Core) • Design and evolution of distributed, event-driven systems • Legacy modernization strategy + execution • Performance and scalability engineering • AI-first engineering • Cloud architecture on Azure