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Lumos

Working towards a world in which every child grows-up in a safe and loving family.

Director – Construction Relations

DirectorDirectorFull TimeRemoteLeadTeam 51-200Since 2010H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

0

Seniority

Lead

5 yrs expEnglish

Job Description

Director – Construction Relations

Lumos

• Engage regularly with area VPs and Directors to ensure timely resolution of issues. • Attend city, town, community, and HOA meetings as necessary to address local concerns. • Collaborate with communities and HOAs in active build areas to promptly manage issues. • Partner with the Construction Success team to resolve ongoing issues efficiently. • Ensure teams are informed of field issues and work together to resolve them. • Focus on meeting consistent service levels and maintaining high-quality standards. • Track performance and document progress on key activities and metrics. • Resolve construction-related issues for residents and businesses, aiming for win-win outcomes. • Provide ongoing support and training for Customer Support teams. • Manage Systems Management Data and handle special projects as needed. • Monitor and report daily, weekly, and monthly KPIs.

Job Requirements

  • 5-7 years of experience in a customer support-centric environment.
  • Familiarity with call center metrics, call handling software, and tracking systems.
  • Proficiency with Microsoft applications.
  • Proven ability to lead projects while representing Customer Support.
  • Knowledge of Lumos operations and outside plant teams preferred.

Benefits

  • Comprehensive health, dental, and vision coverage.
  • Competitive compensation packages, including bonus options for eligible positions.
  • Paid Time Off & Paid Holidays.
  • Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
  • 100% employer-paid life and disability insurance.
  • Employee Assistance Program (EAP) with access to professional support for life’s challenges.
  • 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
  • Wellness program offering education and cash incentives for gym attendance and nutrition programs.
  • Employee referral bonuses.
  • Discounts on Lumos Fiber Internet for employees who live in our service areas.

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