Role Description We are looking for a Director of Customer Success to support and expand our growing business activities. You will manage a Customer Success team and will be responsible for driving outcomes at the most strategic level within your team accounts and implementing a broad strategy for earning customer acceptance across the organization. You will be working closely with our Product, Implementation and Support, and Medical teams. Responsibilities - Build and maintain relationships with clinicians up to C-level executives and decision-makers after signing an agreement. - Work closely with our clients, and different external and internal stakeholders to drive successful implementation and to demonstrate the product value. - Be the voice of the clients and the internal focal point to advocate client needs. - Own client communications and account operation: Set up, facilitate, and lead F2F and virtual meetings with users, clients, and decision-makers to increase engagement and explore product opportunities. - Track, monitor, and manage accounts with specific KPIs clients on the CRM system, in addition to clients KPIs (Usage, engagement, upsell and retention, and client health). - Take part in product cycles, roadmap planning, and execution. Qualifications - 5+ years of successful experience in managing mid to large-sized health system accounts for Digital health companies (at least two different companies) with users, C-level executives, and/or decision-makers OR 5+ years successful management experience in mid to large-sized health systems participating in value-based care arrangements. - 3+ years of experience in managerial positions. - Must have experience with EPIC EMR. - Project management expertise, including navigation of complex, multi-stakeholder and multi-team execution within health system organizations. - Experience in managing customers' renewal process, with a high retention rate track record. - Experience deploying population health solutions in health systems, including change management, stakeholder management, and high acuity on navigating highly political and challenging organizational hierarchies. - Expert relationship management and expectation setting skills. - Ability to work independently as well as part of a team in a fast-paced environment. - Strong communication and storytelling skills. - The position requires up to 50% travel based on business needs. - Experience in sales - advantage. - Experience in both health system and digital health companies - advantage.

Role Description First Due is seeking a Director of Customer Success to manage a team of Customer Success Managers (CSMs) supporting a large, diverse portfolio of customers across the United States & Canada. This role is ideal for a leader who thrives in a scaled customer success environment, balancing team development, operational rigor, and customer outcomes. You will be responsible for driving retention, adoption, and growth across a cohort of customers while building a high-performing, metrics-driven team. Key Responsibilities: - Lead & Develop a High-Performing Team - Manage a team of Customer Success Managers supporting a large portfolio of customers - Provide ongoing coaching to improve customer engagement, product adoption, and commercial outcomes - Conduct regular 1:1s focused on performance, development, and account strategy - Foster a culture of accountability, ownership, and continuous improvement - Act as an escalation point for complex customer situations - Own Customer Outcomes at Scale - Oversee the health and performance of customers across the U.S. & Canada - Ensure consistent execution of the customer lifecycle, including onboarding, adoption, and renewal readiness - Proactively identify and mitigate risk across the portfolio - Drive strategies to improve retention, product usage, and expansion opportunities - Drive Performance Through Metrics - Own and manage team KPIs, including: - Gross & Net Revenue Retention (GRR / NRR) - Customer health and adoption metrics - Renewal and churn rates - Expansion performance - Monitor individual and team performance through regular reporting and scorecards - Use data to inform coaching, prioritization, and decision-making - Establish Strong Operating Cadence - Run weekly team meetings focused on performance, priorities, and best practice sharing - Lead structured 1:1s to coach CSMs on account management and strategy - Drive quarterly planning to align team goals with company objectives - Ensure clear visibility into risks, opportunities, and team progress - Operationalize and Scale Customer Success - Ensure consistent execution of customer success playbooks across the team - Identify opportunities to improve processes, systems, and efficiency - Leverage internal tools to monitor engagement and outcomes - Partner with leadership to evolve scalable customer success strategies - Collaborate Cross-Functionally - Partner with Sales, Support, and Product teams to deliver a seamless customer experience - Advocate for customer needs and feedback internally - Align on renewal strategy, escalations, and growth opportunities Qualifications - 5+ years of experience in Customer Success, Account Management, or related roles - 2+ years of experience managing or mentoring customer-facing teams - Experience managing complex customer portfolios - Proven ability to drive retention and growth in a SaaS environment - Excellent communication, coaching, and leadership skills Requirements - All applicants must be authorized to work for any US employer in the United States - Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time - Hiring is contingent upon candidates successfully passing a criminal background check - As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify Benefits - Comprehensive compensation and benefits package for eligible employees - Competitive pay - Medical, dental, and vision coverage - FSA/HSA - 401(k) - Flexible PTO - A fully remote workplace - Technology stipend - Opportunities for advancement - Other benefits and perks

• Responsible for the operational management of health and services for all corporate contracts • Ensures the departmental programs and standards meet all DOL, PRH, Center and corporate requirements • Implement policies, procedures, and programs for the delivery of health services • Conduct site visits to each contract for health and wellness audit • Develops and recommends health and wellness operational policies and procedures • Keeps VP of Operations promptly informed of all health and wellness problems or unusual matters • Conducts Monthly or Quarterly Accountability Meetings for each Health and Wellness Director • Performs other duties as assigned within the individual’s scope and capabilities

Role Description The Development Program Director assigned to Development Operations reports to the Vice Chair of Development Operations and partners closely with the Vice Chair to advance special operations projects. This role focuses on project management, cross-functional coordination, and operational excellence across the Development Operations vertical. - Serves as a key partner to the Vice Chair and operations team leaders. - Convenes stakeholders and coordinates across the vertical. - Ensures the successful execution of strategic initiatives. - Contributes to the development and refinement of strategic priorities for Development Operations vertical. - Synthesizes insights across initiatives and identifies opportunities for continuous improvement. - Operates with delegated authority to drive project execution and escalate decisions. - Focuses on cross-functional alignment and department-level coordination rather than direct ownership of individual functions. This assignment requires strong organizational, communication, and project management skills, along with the ability to foster cohesion and drive excellence across a complex operational environment. Qualifications - Strong organizational skills. - Excellent communication skills. - Project management expertise. - Ability to foster cohesion in a complex operational environment. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Company Description Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. - Employees are located at three major campuses: Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota. - Also at Mayo Clinic Health System campuses throughout Midwestern communities and international locations. - Each Mayo Clinic location is a special place where employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.