Role Description The Patient Access Manager is responsible for the daily operations of clinic-based patient registration activities across the organization. This role serves as a pivotal liaison between front-end clinic operations and Revenue Cycle support teams, ensuring seamless coordination that protects both the patient experience and the organization's financial integrity. Key Responsibilities - Operational Oversight - Oversees all primary patient access workflows, including but not limited to: - Insurance benefit verification and eligibility confirmation - Registration accuracy and data integrity across all patient encounters - Service pre-payment and upfront collections processes - Patient throughput and flow to minimize wait times and registration bottlenecks - Obtainment of required prior authorizations for scheduled and unscheduled services - Serves as an escalation point for complex registration, authorization, or collections issues, collaborating with payers, clinical staff, and billing teams as needed - Ensures compliance with all applicable federal, state, and payer regulations related to patient access, including HIPAA and CMS guidelines - Performance Management - Develops, monitors, and reports on patient access key performance indicators (KPIs), including registration accuracy rates, authorization approval rates, point-of-service collection rates, and patient wait times - Analyzes trends in registration errors, denials, and throughput to identify root causes and implement corrective action plans - Strategic Planning - Develops and executes strategic direction for long-range registration process improvement, identifying opportunities to leverage technology, automation, and best practices - Collaborates with Revenue Cycle leadership, IT, and clinical operations to evaluate and implement new systems or workflows that enhance efficiency and patient satisfaction - Participates in organizational initiatives related to patient experience, payer contracting changes, and system upgrades as they relate to patient access - Staffing & Workforce Management - Ensures clinics are appropriately and proactively staffed to meet registration volume demands, including planning for peak periods, leave coverage, and new clinic openings - Partners with HR on recruitment, selection, and retention of registration staff - Conducts regular performance evaluations and provides ongoing coaching and feedback - Training & Education - Provides comprehensive onboarding support for new registration staff, ensuring proficiency in systems, workflows, and compliance requirements prior to independent practice - Develops and delivers ongoing education programs to address process changes, payer updates, regulatory requirements, and identified performance gaps - Fosters a culture of accountability, continuous learning, and patient-centered service within the registration team Qualifications - Minimum 5 years of progressive healthcare leadership experience in a front office, patient access, or revenue cycle environment - Demonstrated knowledge of insurance verification, prior authorization processes, and point-of-service collections - Familiarity with healthcare regulatory requirements, including HIPAA and payer compliance standards - Strong analytical skills with the ability to interpret KPI data and drive performance improvement - Excellent communication, interpersonal, and team leadership skills - Proficiency with electronic health record (EHR) and practice management systems - Ability to travel up to 5-10% - This is a remote position. Benefits - 401(k) - 401(k) matching - Health insurance - Opportunity for advancement - Paid time off Company Description Founded in 1982 with a single location, American Family Care (AFC) pioneered the concept of non-emergency room care, providing treatment for injuries and illnesses in a convenient, lower-cost setting. Headquartered in Birmingham, Alabama, AFC has grown into the nation’s leading provider of accessible healthcare, with more than 400 company-owned and franchised centers across the United States, caring for over 3.5 million patients annually.

• Assist in managing a portfolio of API trading partners • Support performance tracking and alignment with CFC’s digital distribution objectives • Help maintain collaborative relationships with partner contacts • Support the preparation and review of partner performance reports • Support the onboarding process for new CFC products and brokers within partner platforms • Work with the Digital Relationships Leader to ensure CFC products are accurately represented • Assist in monitoring and analyzing key trading metrics across partner platforms • Contribute to identifying trends and opportunities to improve trading performance • Participate in training and development opportunities

• Serve as the liaison between the physician practice and various internal and external stakeholders • Partner and manage successful relationship(s) with Nephrologist(s) to build trust and physician satisfaction • Educates practices on all program requirements including participation and responsibilities for quality assurance (QA) and quality improvement (QI) • Provides analysis of clinical and operational data from multiple sources and determines current trends to develop QA and QI actions appropriate for value-based program needs • Collaborates with DaVita and IKC clinical leadership on key findings.

• Build and lead Upstart Bank's Product Quality program, establishing the frameworks, governance, and operating model used to evaluate whether lending products are producing accurate, compliant, and intended outcomes. • Design and implement quality methodologies, including product review checklists, sampling strategies, defect taxonomies, escalation criteria, monitoring routines, and quality reporting. • Evaluate product outputs across lending and servicing workflows, including disclosures, credit decisioning processes, customer communications, and other regulated product experiences. • Distinguish isolated product defects from systemic product failures by analyzing quality findings, identifying patterns, assessing customer and regulatory impact, and driving appropriate escalation paths. • Partner with Product, Engineering, and Compliance Program Management teams to investigate root causes, prioritize remediation efforts, and improve the reliability, effectiveness, and control environment of lending products. • Represent the Product Quality function in regulatory examinations, audits, governance forums, and cross-functional reviews while maintaining examination-ready documentation and workpapers. • Build, develop, and mentor a growing team of quality analysts, helping establish a culture of analytical rigor, sound judgment, continuous improvement, and proactive risk identification.