• Build and maintain strong, long‑term relationships with key stakeholders across assigned accounts to support customer satisfaction, loyalty, and growth. • Develop and execute account plans to identify opportunities, generate demand, and identify greenfield and brownfield projects. • Present clear, customer‑focused solution recommendations that demonstrate how Emerson offerings address customer challenges and deliver measurable value. • Identify and pursue new business opportunities—from initial lead identification through purchase order—to maximize the full product and service portfolio • Collaborate closely with internal partners, including Business Development Managers, technical specialists, and support teams, to ensure alignment and effective pursuit strategies. • Apply thoughtful pricing strategies that balance customer needs with business objectives. • Monitor industry trends and competitive activity to anticipate customer needs and uncover new areas of opportunity. • Maintain accurate documentation of activities, forecasts, and account insights in CRM systems.

• Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers. • Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs. • Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform. • Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. • Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn • Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team. • Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions. • Have world-class interpersonal and communication skills to make complex technical and financial details sound simple. • Ability to balance competing priorities and manage multiple projects/deals at the same time

• Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction • Work with customers across all verticals to understand their business and technical requirements • Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements • Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple • Ability to balance competing priorities and manage multiple projects/deals at the same time • Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way.

• Focus on acquiring new business and sell the Qualtrics Platform to key accounts. • Develop comprehensive account plans, from power maps to demand generation and closing strategies. • Manage relationships between Qualtrics and senior executives of both client and prospect companies. • Strategising internally with SDRs (sales development representatives), solutions consultants, partners etc to create demand and drive senior engagement in accounts. • Gain a thorough understanding of prospects' business issues and industry challenges to craft tailored solutions. • Build compelling business cases that demonstrate clear ROI and value for clients. • Maintaining a real-time understanding of Qualtrics' offerings and the competitive landscape to provide win-based proposals and pricing strategies.