• Be responsible for net new customer acquisition, managing an entire sales cycles to drive new revenue while maintaining the highest levels of customer satisfaction for accounts across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers. • Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs. • Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform. • Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce through proactive efforts and collaboration with your manager. • Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn • Be an owner to drive deals forward, knock down obstacles for our customers and internally, think outside the box and find the best solution for each customer, and recommend process improvements to support the whole team. • Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions. • Have world-class interpersonal and communication skills to make complex technical and financial details sound simple. • Ability to balance competing priorities and manage multiple projects/deals at the same time

• Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction • Work with customers across all verticals to understand their business and technical requirements • Work diligently with cross-functional internal teams (Sales Development, Marketing, Product, Engineering, Support) to address customer requirements • Passionate about what you do, able to think outside of the box, and have world-class interpersonal and communication skills to make complex technical and financial details sound simple • Ability to balance competing priorities and manage multiple projects/deals at the same time • Passion and ability for thinking outside the box, building out new processes, and helping the team to build a playbook along the way.

• Focus on acquiring new business and sell the Qualtrics Platform to key accounts. • Develop comprehensive account plans, from power maps to demand generation and closing strategies. • Manage relationships between Qualtrics and senior executives of both client and prospect companies. • Strategising internally with SDRs (sales development representatives), solutions consultants, partners etc to create demand and drive senior engagement in accounts. • Gain a thorough understanding of prospects' business issues and industry challenges to craft tailored solutions. • Build compelling business cases that demonstrate clear ROI and value for clients. • Maintaining a real-time understanding of Qualtrics' offerings and the competitive landscape to provide win-based proposals and pricing strategies.

• Report to an Area Sales Manager and own a broad book of businesses, from new prospects to growing existing accounts across the CIS region. • Manage the full sales cycle for prospects, from discovery and solution alignment through negotiation and close. • Support prospects by clearly articulating GitLab's DevSecOps value proposition and aligning it to customer business outcomes. • Analyze wins and losses, contribute to root cause analyses, and share lessons learned with account managers, marketing, and technical teams. • Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline. • Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement. • Provide account leadership and direction across pre- and post-sales, partnering closely with technical teams and customer success. • Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker.