• Cover your allocated region and assist others in your team if needed • High completion rate for all jobs either installing or repairing water systems for our customers • Carrying out repairs to our water home systems. • Always identifying and fixing the issue first time, avoiding return visits • Ensure customers are delighted with their home water system returned to full working order • Install water systems in customers’ homes. • Ensure all work is completed to the highest standards, plumbing is error free and kitchen is left clean and tidy. • Set up and demonstrated the water system for the customer, ensuring they enjoy all the amazing features of our taap. • Positive and frequent communication with the scheduling and stock teams to ensure issues are swiftly resolved • Provide an awesome customer experience from the first call until leaving their property. • Go out of your way to drive positive reviews and customer recommendations • Follow all Stand Operating Procedures and defined processes, accurately recording information in our systems • Record all stock consumption accurately in our systems to ensure your van stock aligns to system counts • Complete all stock takes accurately and on time

• A hands on field-based role to repair our parcel lockers on client’s sites, task include Break-fix, Maintenance, software configuration, quality control, and providing technical support and training to employees and subcontractors. • Diagnosing and repairing faults and malfunctions of parcel locker machines (APMs) on site, ensuring minimal downtime and optimal performance. • Maintenance and modernisation of parcel locker machines, including implementing hardware and software upgrades to enhance reliability and efficiency. • Diagnostics, reconfiguration, and installation of computer software or firmware for computer, electronic, and electromechanical equipment, ensuring compatibility and security compliance. • Processing and reporting on assigned repairs using communication channels utilised within the organisation • Managing tools and components for parcel locker machines. • Handling systems for managing personnel-related matters. • Quality control of work performed by internal employees and subcontractors ensuring adherence to technical standards, contractual agreements, and company guidelines • Providing technical and substantive support to employees and subcontractors (including international ones) via communication and IT channels used within the company. • Participating in the development of solutions for new types of parcel locker machines. • Preparing and updating technical manuals and documentation.

• Execute installation, commissioning, calibration, preventative maintenance, and repair activities across a range of systems, ensuring reliable system performance • Act as a trusted partner to customers by managing on-site service activities, including system start-up and technical issue resolution • Document fault-finding data and provide structured feedback on product performance to customers and internal teams • Perform selected in-house service activities at the Delaware office as required • Ensure compliance with service procedures and maintain accurate records of system configurations, customer data, time, and expenses • Make informed decisions on equipment repairs in line with service level agreements and customer contracts • Collaborate with cross-functional teams to escalate complex issues to Product Support, Customer Support, and Hardware Resource Coordination • Travel extensively (up to ~80%) within the assigned territory to support installations, service, and customer needs

Title: Field Process Engineer 3 Location: Hillsboro United States Job Description: Upload resume Job descriptionAbout Lam Requisition ID 199646 Work Location Model On-site Flex Work Location Hillsboro-OR Work Country United States The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you’ll make At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups. What you’ll do - Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites. - Complete Design of Experiments (DOE) evaluations to characterize process window for new installations or recommended field hardware modifications. - Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations. - Develop new processes for small variants to existing customer applications. - Performs application related Project Management, including planning, defining problems and objectives, developing an approach, and providing recommendations. - Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges. - Represent Lam to our valued customers and deliver exceptional customer satisfaction. - Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs. - Provide technical instruction and mentoring for more junior engineers. Who we’re looking for Minimum Qualifications: - PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 5+ years of work experience. - Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. - Excellent communication, written and verbal, and customer relationship skills. - Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed. Preferred qualifications - In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE). - Foundational analytical, problem solving, and decision-making skills. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.