Title: Field Process Engineer 3 Location: Hillsboro United States Job Description: Upload resume Job descriptionAbout Lam Requisition ID 199646 Work Location Model On-site Flex Work Location Hillsboro-OR Work Country United States The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. The impact you’ll make At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups. What you’ll do - Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites. - Complete Design of Experiments (DOE) evaluations to characterize process window for new installations or recommended field hardware modifications. - Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations. - Develop new processes for small variants to existing customer applications. - Performs application related Project Management, including planning, defining problems and objectives, developing an approach, and providing recommendations. - Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges. - Represent Lam to our valued customers and deliver exceptional customer satisfaction. - Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs. - Provide technical instruction and mentoring for more junior engineers. Who we’re looking for Minimum Qualifications: - PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 5+ years of work experience. - Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. - Excellent communication, written and verbal, and customer relationship skills. - Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed. Preferred qualifications - In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE). - Foundational analytical, problem solving, and decision-making skills. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time. Our Perks and Benefits At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

• This position will include a company vehicle and all tools and test equipment required to do the job. • The Sr. Field Service Technician is responsible for post-sale installation, optimization, maintenance and management of highly technical communication systems. • Focus on maintaining optimal performance levels across an integrated system while taking a pro-active approach to system level alarms/errors. • Perform system hardware and software installation and optimization including advanced troubleshooting skills. • Manage system availability through routine system maintenance and performance monitoring. • Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of results. • Develop solutions to difficult technical problems encountered as part of system implementation, upgrades or support issues. • Team with System Manager, Engineering, Project Management, Sales, System Technologists and our Service Partners to effectively design, implement, optimize and cut-over advanced communication systems which meet or exceed customer expectations. • NG911 infrastructure installation, optimization and maintenance. • NICE Public Safety installation, optimization and maintenance.

• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. • Conducts follow up calls with the customer to ensure satisfaction of work. • Responsible for meeting daily service repair needs and driving customer satisfaction. • Completes all scheduled maintenance within required deadlines.

• Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Order, install, and return parts and manages repair parts cycle time • Reviews all logs for open issues and prepares formal reports to customers as necessary • Ensures that tools and test equipment are properly maintained and calibrated • Seeks to provide technical support to customers and other service professionals as required • May participate in site surveys, pilot program service activities, attend meetings • Maintains clear and concise business communication, both oral and written