• Build and maintain strong, long-term relationships as the primary point of contact for your assigned clients. • Lead regular check-ins, business reviews, and strategic client meetings to ensure satisfaction and alignment with their goals. • Own the renewal process end-to-end, securing timely contract extensions and minimizing churn. • Proactively identify and mitigate risks to retention before they become problems. • Consistently meet or exceed renewal and retention targets. • Help clients achieve measurable outcomes by sharing best practices, insights, and guidance that maximize ROI. • Monitor client usage, adoption, and performance data to spot gaps or opportunities early. • Identify and pursue expansion opportunities within existing accounts to drive revenue growth. • Partner with sales, operations, product, and support teams to deliver a seamless client experience. • Maintain accurate account information, renewal forecasts, and expansion pipeline in CRM. • Report regularly on client health, retention metrics, and growth opportunities.

• Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. • We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. • We operate 3 business segments: - Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations - Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service - FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses • Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. • We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. • Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Asia Pacific.

• Serve as the primary strategic partner and advocate for our enterprise healthcare clients • Drive account retention, ensuring customer satisfaction, and fostering deep, trust-based relationships • Own the end-to-end retention strategy for a portfolio of enterprise healthcare accounts • Build and maintain executive-level relationships with key stakeholders • Identify expansion and upsell opportunities within existing accounts • Negotiate and support contract renewals • Monitor and analyze client health scores, product utilization metrics, and satisfaction indicators • Conduct regular business reviews • Serve as the first point of escalation for customer questions, concerns, and complaints • Accurately log all customer-reported issues, incidents, and service disruptions • Capture, document, and advocate for customer-requested system enhancements

• Serve as the primary strategic partner and advocate for enterprise healthcare clients • Drive account retention and ensure customer satisfaction • Foster deep, trust-based relationships across a portfolio of large-scale healthcare organizations • Own the end-to-end retention strategy for a portfolio of enterprise healthcare accounts • Build and maintain executive-level relationships with key stakeholders • Identify expansion and upsell opportunities within existing accounts • Negotiate and support contract renewals • Monitor and analyze client health scores and satisfaction indicators • Execute customer success plans aligning with customer goals • Conduct regular business reviews to assess progress against goals • Serve as the first point of escalation for customer inquiries and complaints • Accurately log all customer-reported issues in the company's CRM • Capture and advocate for customer-requested system enhancements • Facilitate regularly scheduled cadence calls and meetings with assigned accounts • Travel to customer sites as needed to strengthen relationships and conduct assessments