IMS Nucleii

• Build and maintain strong, long-term relationships as the primary point of contact for your assigned clients. • Lead regular check-ins, business reviews, and strategic client meetings to ensure satisfaction and alignment with their goals. • Own the renewal process end-to-end, securing timely contract extensions and minimizing churn. • Proactively identify and mitigate risks to retention before they become problems. • Consistently meet or exceed renewal and retention targets. • Help clients achieve measurable outcomes by sharing best practices, insights, and guidance that maximize ROI. • Monitor client usage, adoption, and performance data to spot gaps or opportunities early. • Identify and pursue expansion opportunities within existing accounts to drive revenue growth. • Partner with sales, operations, product, and support teams to deliver a seamless client experience. • Maintain accurate account information, renewal forecasts, and expansion pipeline in CRM. • Report regularly on client health, retention metrics, and growth opportunities.

• Research, identify, and pursue high-potential enterprise and strategic account prospects. • Develop and execute account penetration strategies to establish relationships with executive-level decision makers. • Represent the company at industry events, conferences, and targeted networking opportunities to build brand presence and uncover opportunities. • Engage prospective accounts to understand their business priorities, challenges, and growth plans. • Qualify opportunities based on revenue potential, strategic fit, and long-term partnership opportunities. • Build tailored business cases and value propositions to align solutions with customer objectives. • Lead complex sales cycles, including proposal development, solution design, and contract negotiations. • Partner with internal stakeholders (product, engineering, operations, finance, and legal) to ensure solutions are viable and scalable. • Consistently meet or exceed new strategic account acquisition and revenue targets. • Secure executive-level buy-in and formalize long-term agreements. • Seamlessly transition new accounts to the Operations team for onboarding and ongoing relationship management. • Maintain involvement during early phases to ensure smooth implementation and customer satisfaction. • Provide market intelligence and competitive insights gathered through strategic prospecting. • Maintain accurate records of pipeline development, opportunity status, and closed business in CRM. • Report progress on new strategic account acquisition to executive leadership.