• Lead development and execution of a companywide reliability and maintenance roadmap. • Establish and guide cross-functional teams to support reliability initiatives. • Maintain accurate asset documentation and CMMS structure. • Implement PM, CBM, and RCFA processes to improve equipment performance. • Deploy predictive maintenance technologies on critical systems. • Track KPIs such as availability, OEE, MTBF, and schedule compliance. • Provide training that supports a reliability-focused culture. • Oversee budgeting, resource planning, and investment justification.

• Determines workflow design, metadata governance steps, dashboard requirements, and prioritization of operational enhancements within established SCG and BDLA frameworks. • Influences cross‑functional teams (SCG Ops, CI&A, MedTech, SCG Enablement) by translating needs into requirements and ensuring consistent interpretation of data products. • Accounts for the quality, accuracy, and usability of BDLA and Data Mesh outputs supporting SCG. • Influences SCG operational decisions by providing trusted data, dashboards, and enablement insights. • Lead operational execution of BDLA content workflows supporting SCG priorities, including content onboarding, lifecycle management, and training analytics. • Partners with business units and centralized teams to ensure BDLA learning pathways align to SCG account strategies and clinical transformation goals. • Monitors BDLA completion, adoption, and utilization metrics; translate insights into actionable summaries for SCG leadership. • Manage the operational use of Data Mesh insights for SCG, including assessment trends, indicators, engagement history, and clinical readiness signals. • Supports development and maintenance of standardized dashboards and reports used in SCG targeting, account planning, and operational reviews. • Ensures data products are documented, governed, and consistently interpreted by SCG stakeholders. • Takes a lead role in executing established operating plans for BDLA and Data Mesh within SCG. • Partners with SCG operations, analytics, and technology counterparts to ensure tools are used consistently and effectively. • Serves as the primary operational point of contact for BDLA and Data Mesh support within SCG. • Identify operational gaps, inefficiencies, or adoption challenges and recommend process improvements. • Supports recurring operational cadences (e.g., weekly ops reviews, enablement check‑ins) with reliable data and insights.

• The Manager of Technical Delivery leads a team of customer-facing technical professionals responsible for designing and delivering high-quality SaaS implementations. • This role ensures that technical solutions align with customer requirements, platform capabilities, and delivery best practices, while supporting scalable, predictable service execution. • Own your team and their full portfolio of projects, helping to mitigate risks proactively and unblock Implementation Engineers. • Drive consistency and quality across complex, multi-workstream SaaS implementations. • Serve as an escalation point for complex technical or project challenges during implementations. • Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring and staffing strategies. • Define and track KPIs, helping to highlight the performance of your team and identify areas of growth. • Deliver clear, executive-level reporting on resource forecasting, portfolio performance and trends. • Oversee a consistent delivery motion with low escalation risk and an engaged team.

• Own and manage syndicated data sources to track category, brand, and competitor performance. • Analyze retail sales trends, distribution, pricing, and merchandising to identify growth drivers and white space opportunities. • Partner with Sales to build category management stories and customer-specific presentations that drive retail buy-in. • Conduct consumer and shopper insights research (quantitative and qualitative) to understand behaviors, preferences, and motivations around charcuterie and entertaining occasions. • Develop dashboards, scorecards, and monthly reports that synthesize key performance metrics and actionable insights. • Support new product innovation and brand strategy with data-driven insights and category rationale. • Collaborate cross-functionally with Sales, Marketing, Innovation, and Finance to align data strategy with business goals. • Stay ahead of food and lifestyle trends relevant to charcuterie, snacking, and entertaining to anticipate shifts in consumer demand.