• We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. • This is a customer-facing role that will include some onsite customer visits in Japan. • You will be owning a wide variety of tasks: from support tickets to community support, helping with both pre- and post-sales customer activities, partnering with our Go To Market team on deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse. • Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers. • Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training. • Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers. • You will deliver excellent customer service as a front-line engineer and representative of ClickHouse. • You will build strong, trusted relationships with colleagues, customers, and partners.

• Provide supportive pre-sales technical expertise to sales teams and customers throughout the sales process. • Offer thoughtful technical input for bid proposals, project work, and documentation, while helping identify opportunities to expand value for existing customers. • Install and demonstrate products and equipment at customer facilities in a clear, customer-friendly way. • Collaborate closely with the sales team to recommend products and services that meet customer needs. • Stay current on company technologies as well as competitor offerings to support informed conversations. • Assists with technical issues at customer sites, brings any issues to the customers attention and work with key account manager to put together a plan for corrective action – ensures the sales account manager is kept informed out outcomes and follow up

• Provide L2/L3 technical support for production support • Handle incident management and problem management processes • Support application health monitoring • Collaborate with Development, QA, and DevOps teams for issue resolution • Participate in on-call support rotation

• Support day-to-day technical operations. • Assist in troubleshooting issues. • Provide first-level support to users. • Collaborate with cross-functional teams for timely resolution of incidents. • Contribute to maintaining system stability and user satisfaction.