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KNIME

Open for Innovation

Senior VP Client Delivery

Vice PresidentVice PresidentFull TimeRemoteSeniorTeam 51-200Since 2006H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

40 days ago

Salary

0

Seniority

Senior

Bachelor Degree15 yrs expEnglishCloud

Job Description

Senior VP Client Delivery

KNIME

• Ensure every signed contract translates into realized client value by leading a world-class post-sales organization across Customer Success, Professional Services, and Support - driving seamless implementation, strategic adoption, retention, and measurable outcomes globally. • Provide strategic leadership for the Customer Success, Professional Services, and Technical Support functions globally. • Own the global strategy for renewals and expansion to consistently drive Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). • Establish health scoring, early warning systems, and proactive intervention playbooks to reduce churn risk. • Build a scalable, segmented CS model - high-touch for strategic/key accounts and tech-touch for SMB/Mid-Market. • Direct the Professional Services organization for efficient implementation and rapid time-to-value across new and existing clients. • Drive PS revenue, utilization, and margin performance with strong project governance, risk management, and escalation protocols. • Oversee the global Technical Support function, ensuring timely, high-quality problem-solving and industry-leading support ratings. • Define and enforce SLAs, CSAT targets, and resolution benchmarks across all tiers and channels. • Implement support tooling, AI-assisted workflows, self-service resources, and knowledge programs to improve efficiency and deflect low-complexity tickets. • Recruit, develop, and retain leaders and individual contributors across all three functions, fostering a unified Client Delivery culture and clear career paths. • Collaborate with Sales to decrease ramp time, increase win rates, and align on renewal strategy and expansion pipeline. • Partner with Product to surface customer feedback and close the loop on product gaps; engage the VP Solutions on implementation scoping and pre-sales commitments. • Maintain executive-level dashboards tracking NRR, CSAT, time-to-value, ticket volume/resolution, and utilization. • Report regularly to the executive team and board on customer health, retention performance, and delivery capacity.

Job Requirements

  • 15+ years in post-sale customer-facing roles, with 5+ years leading multiple delivery functions (CSM, Professional Services, Support) at VP level or above in a global SaaS or enterprise technology environment.
  • Proven track record owning NRR/GRR targets of $50M+ and driving measurable improvements in retention, expansion, and time-to-value.
  • Demonstrated ability to scale international teams across North America, EMEA, and APAC and manage complex P&L responsibilities for service delivery, including PS as a revenue-generating function.
  • Strong record partnering with Sales to optimize win rates and streamline the transition from contract to implementation.
  • Deep understanding of SaaS customer lifecycle economics — CAC payback, LTV, NRR, GRR, and churn drivers.
  • Proficiency with CS platforms, ticketing systems (Zendesk, Salesforce Service Cloud), and PSA tools.
  • Strong commercial acumen with experience negotiating renewals and managing C-suite escalations; able to balance operational rigor with genuine customer empathy.
  • Bachelor's degree required; MBA or equivalent advanced degree preferred.

Benefits

  • Impact & Ownership: Lead a critical pillar of a global pioneer in Data Science and AI, with the autonomy to shape the future of our client delivery strategy.
  • Purpose-Driven Work: Help organizations worldwide turn complex data into actionable insights using our open and intuitive platform.
  • Global Culture: Join a diverse, international team of 30+ nationalities that values transparency, low-ego collaboration, and "quiet excellence."
  • Flexibility: Flexible working hours and a setup that supports collaboration across time zones.
  • Comprehensive Support: Benefits designed to support your well-being and professional growth, both in and beyond the workplace.

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Assistant Vice President, Retail Strategy

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Prosperity Life Group is a dynamic insurance and financial services organization. The company specializes in life insurance, annuities, reinsurance, and asset m

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Title: AVP, Retail Strategy Location: Virtual• Austin, TX, USA Req #269 Job Description: About Us: We’re a fast-growing, privately held insurance company on a path to becoming a leading U.S. retail platform. We believe every client and customer relationship holds the potential to become something great, and the same is true for our people. As we grow, we’re redefining how great talent connects with meaningful work, enabling our ambitious strategy while building a culture of high performance, creativity, and partnership. If leading national financial institution relationships, driving enterprise-level growth strategies, and building high-performing teams across life insurance and annuities distribution excites you, this role offers the opportunity to make a meaningful impact. 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We make hiring decisions based on merit and do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or any other protected status. We strive for a meaningful interview experience for all candidates. If you need an adjustment or accommodation due to a disability or medical condition during the hiring process, please let your recruiter know. Job Details Pay Type Salary Hiring Min Rate 160,000 USD Hiring Max Rate 190,000 USD

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Treasurer

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Notre organisation est attachée à promouvoir au quotidien un mode de travail collaboratif.

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Corpay logo

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Vice President40 days ago
Full TimeRemoteTeam 10,001H1B No Sponsor

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Job Closed