• Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. • Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. • Conducts follow up calls with the customer to ensure satisfaction of work. • Responsible for meeting daily service repair needs and driving customer satisfaction. • Completes all scheduled maintenance within required deadlines.

• Responsible for meeting daily service repair needs and driving customer satisfaction • Installs, repairs and maintains equipment in the field; provides customer training as required • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis • Order, install, and return parts and manages repair parts cycle time • Reviews all logs for open issues and prepares formal reports to customers as necessary • Ensures that tools and test equipment are properly maintained and calibrated • Seeks to provide technical support to customers and other service professionals as required • May participate in site surveys, pilot program service activities, attend meetings • Maintains clear and concise business communication, both oral and written

• Responsible for meeting daily service repair needs and driving customer satisfaction. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Order, install, and return parts and manages repair parts cycle time. • Reviews all logs for open issues and prepares formal reports to customers as necessary. • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. • Ensures that tools and test equipment are properly maintained and calibrated. • Assesses product/equipment performance based on field support data; recommends modifications or improvements. • Seeks to provide technical support to customers and other service professionals as required. • May participate in site surveys, pilot program service activities, attend meetings. • Maintains clear and concise business communication, both oral and written. • Establishes and maintains a close relationship with senior level FSE’s and Product Managers to support customer needs and remain aware of current technical trends. • Exercises every available measure to control and minimize costs. • Travel, overtime, and work hours other than Monday-Friday may be required.

• Responsible for meeting daily service repair needs and driving customer satisfaction. • Installs, repairs and maintains equipment in the field; provides customer training as required. • Documents all inspections, maintenance, repair work and submits paperwork in a timely basis. • Order, install, and return parts and manages repair parts cycle time. • Reviews all logs for open issues and prepares formal reports to customers as necessary. • Participates in Service Sales opportunities and assists with promoting and implementing revenue programs. • Ensures that tools and test equipment are properly maintained and calibrated. • Assesses product/equipment performance based on field support data; recommends modifications or improvements. • Seeks to provide technical support to customers and other service professionals as required. • May participate in site surveys, pilot program service activities, attend meetings. • Establishes and maintains a close relationship with senior level FSE’s and Product Managers to support the needs of the customer and remain aware of current technical trends.