Role Description UX Research at Angi is embedded in a multidisciplinary team of designers, researchers, and content creators. We build experiences that span both sides of a two-sided marketplace — homeowners navigating big decisions and service professionals growing their businesses — across digital and in-person touchpoints. We're in a meaningful growth period. This isn't a role focused solely on optimizing existing flows. We're building new product surfaces, exploring new experience models, and using research to identify opportunities we haven't yet named. If you're energized by working in ambiguous, early-stage problem spaces and helping a team build from a strong point of view, this is a good team for you. This is a rare opportunity to do two kinds of research that most roles force you to choose between: - Co-define and execute blue sky and strategic discovery work alongside research leadership. - Own a portfolio of customer experience metrics programs. Together, these two workstreams give you something unusual: real influence at the front edge of product strategy, and the satisfaction of watching your research drive decisions you can measure. You'll report directly to the VP of Research — which means a short path to the conversations that matter and a genuine opportunity to shape how the research function evolves. Qualifications - 4–6 years of UX research experience, with a combination of consultancy/innovation firm experience and in-house product work. - Comfort operating in ambiguous, 0-to-1 spaces. - Familiarity with how product roadmaps, sprint cycles, and metrics work. - Skilled in qualitative methods (interviews, diary studies, concept testing, usability testing) with growing comfort in quantitative approaches (surveys, behavioral data analysis, A/B interpretation). - Strong, clear communicator. - Collaborative and reliable. - Curious about home ownership and home improvement. - Comfortable working in AI-assisted workflows. Requirements - Independently scope and execute research studies based on product decisions and risks. - Work across multiple data sources: qualitative interviews, usability sessions, concept tests, lightweight surveys, and secondary research. - Participate in and support generative and discovery research. - Synthesize across sessions to identify root causes and motivations. - Connect insights to near-term roadmap decisions. - Communicate findings clearly to product, design, and engineering partners. - Present to cross-functional partners and occasional director-level stakeholders. - Use AI tools to accelerate synthesis and research operations. - Contribute to team practice: share reusable frameworks, improve templates, mentor junior researchers. - Build trusted relationships with product and design partners. Benefits - Base salary band for this position ranges from $130,000 - $180,000, commensurate with experience and performance. - Eligible for a competitive year-end performance bonus & equity package. - Full medical, dental, vision package to fit your needs. - Flexible vacation policy; work hard and take time when you need it. - Pet discount plans & retirement plan with company match (401K). - The rare opportunity to work with sharp, motivated teammates solving unique challenges. Company Description For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. - Founded in 1995 as Angie’s List and rebranded in 2021. - Global company with 9 brands in 8 countries and employees worldwide. - Homeowners have turned to us for 300 million home projects and counting.

• Independently own generative and evaluative research across Consumer and Provider experiences, helping teams understand APFM's two core customers: families navigating care decisions and providers growing their businesses while delivering care. • Shape and maintain a practical research plan tied to product strategy, design priorities, marketplace questions, and leadership decisions. • Plan and run interviews, usability studies, concept tests, journey research, surveys, diary or longitudinal studies when appropriate, and lightweight mixed-method studies. • Help teams understand families navigating senior care decisions and providers managing lead quality, engagement, and conversion. • Synthesize findings into crisp, decision-oriented artifacts that influence roadmap, product and user experience direction, service design, and product strategy, connecting research to the broader care placement journey where family needs, provider needs, advisor workflows, AI capabilities, and business outcomes intersect. • Partner with Product, Design, Analytics, Engineering, Marketing, Operations, Sales, and customer-facing teams to connect qualitative insight with behavioral, funnel, marketplace, and business data. • Identify cross-squad patterns, unmet needs, trust gaps, high-risk assumptions, and experience risks before they become delivery problems. • Facilitate conversations that help teams align on what we know, what we need to learn, and what decisions should change. • Contribute to repeatable research practices so teams can learn faster without lowering the quality bar. • Use and improve lightweight rituals, templates, participant pipelines, and insight repositories that make Consumer and Provider insight easier to reuse. • Partner with designers and product managers on practical research planning, method selection, and evidence-backed decisions. • Model strong research craft and help teams choose the right level of rigor for the question, from rapid directional learning to deeper strategic research. • Experiment with AI-assisted workflows to accelerate research planning, desk research, transcript review, synthesis, pattern detection, and insight sharing. • Help APFM evaluate AI-enabled product experiences for trust, usefulness, clarity, safety, adoption, and edge cases in moments where families and providers need confidence. • Share what you are learning with Product, Design, Analytics, Engineering, Marketing, Operations, Sales, and research partners so the team gets better together.

Role Description CDI is looking for a Senior Impact Researcher to own our evaluation agenda end-to-end — designing and executing impact and efficacy studies, building the measurement systems and analytical workflows behind them, and translating findings into insight that reaches academic, practitioner, funder, and public audiences. This is a role for someone who cares as much about how research lands as how it's designed — combining deep methodological expertise with a genuine commitment to public-facing communication. You'll work at the intersection of rigorous social science and real-world organizational impact, contributing to both CDI's mission and the broader field of constructive dialogue. This role reports to the Senior Director of Research and Evaluation and works in close collaboration with three key peers on the Research and Evaluation team: - The Research Scientist, who brings subject-matter expertise in moral psychology, dialogue, and bridge-building; - The Senior Research Associate, who owns research operations, survey administration, and UX research; - The Senior Data Scientist, who owns the data infrastructure and reporting systems that evaluation workflows depend on. Responsibilities - Program Evaluation & Impact Research (50%) - Own CDI's impact and efficacy research portfolio, including pre-post evaluations, quasi-experimental studies, and randomized controlled trials conducted in partnership with university collaborators. - Lead all phases of evaluation work: research design, measurement development, data collection planning, analysis, interpretation, and reporting. - Develop, revise, test, and validate assessment measures, including self-report surveys, behavioral indicators, and emerging measurement approaches. - Build and maintain reproducible analytical workflows and documentation standards that support rigorous, auditable research. - External Communication & Field Contribution (30%) - Through various written and oral formats, communicate research findings to diverse external audiences, including university partners, funders, academic and practitioner communities, and the general public. - Represent CDI's research with accuracy, clarity, and appropriate nuance, in a manner consistent with CDI's values and nonpartisan commitments. - Contribute to CDI's external credibility and thought leadership in the fields of evaluation, dialogue education, and bridge-building. - Collaborate with Growth, Education, and Product teams to translate findings into program improvements and partner-facing materials. - Research Systems & Collaboration (20%) - Partner with the Senior Data Scientist to ensure measurement and data collection workflows are well-integrated into reporting infrastructure and stakeholder-facing outputs. - Collaborate with the Senior Research Associate on qualitative data collection, coding, and synthesis, and on the operational systems that support study execution. - Build evaluation fluency across the team by helping colleagues develop shared language around measurement concepts, study findings, and their implications. - Collaborate cross-functionally with Product, Education, and Growth teams to align evaluation priorities with organizational needs. Qualifications - 5+ years of experience leading applied social science research, including program evaluation or impact studies outside of purely academic settings. - Strong command of quantitative research design and advanced statistical methods (e.g., multilevel modeling, mediation/moderation, longitudinal analysis, experimental and quasi-experimental designs). - Experience designing and executing evaluations of interventions or programs, including in field (non-lab) settings. - Excellent written and verbal communication skills, including demonstrated ability to write for non-academic audiences. - Experience presenting or publishing research findings for practitioner, funder, or public audiences. Preferred - Experience with mixed-methods research, including qualitative data collection and synthesis. - PhD in psychology, education, or a related quantitative social science field. - Familiarity with higher education, civic learning, or dialogue/bridge-building contexts. - Experience programming in R; proficiency with reproducible research workflows. - Knowledge of implementation science or improvement science frameworks. - Experience collaborating with or advising product or education teams on measurement and evaluation. Benefits - Compensation: $130,000-$140,000 - A Mission-Driven Culture: we practice what we preach, so our work culture is characterized by intellectual humility, continuous improvement, and open-mindedness. - Remote-First: CDI was founded as a remote-first organization, and we work hard to maintain a strong team culture across vast distances. - Unlimited PTO: as well as 13 company holidays. - Remote Work Support: up to $500 reimbursed for home office equipment (like desks, chairs, or webcams) and up to $50/month reimbursed for home internet or cell phone expenses. - Other Benefits: employer-supported health, vision and dental plans, subsidized parental leave, 3% 401k match, short- and long-term disability insurance, life and AD&D insurance, $1,000 annual professional development budget. Role Specs - Reports to: Senior Director of Research and Evaluation - Schedule: Full-time, flexible within U.S. time zones - Target start date: ASAP - Location: Remote, must be based in the U.S. - Travel: twice a year for CDI's in-person gatherings, and approximately once a quarter to represent CDI at conferences or funder events.

• Plan and conduct generative and evaluative research across CEM product domains — including equity plan administration, ESPP, batch processing, broker integrations, admin reporting, financial reporting, and participant experiences • Select and apply appropriate research methodologies based on the question at hand — including usability testing, contextual inquiry, task analysis, card sorting, tree testing, diary studies, surveys, and moderated/unmoderated interviews • Design research studies that account for the complexity and specificity of equity compensation workflows • Recruit and screen research participants from relevant user segments, including equity plan administrators, finance and accounting teams, HR stakeholders, plan participants, and broker operations contacts • Manage research logistics end-to-end, including study design, participant scheduling, session facilitation, note-taking, and synthesis • Synthesize qualitative and quantitative research data into clear, actionable findings with specific design and product recommendations • Develop and maintain persona frameworks, journey maps, empathy maps, and workflow models specific to CEM's core user segments and equity administration contexts • Identify usability issues, friction points, and unmet needs across existing CEM workflows, categorizing findings by severity, frequency, and business impact • Conduct heuristic evaluations and expert reviews of CEM interfaces • Track and report on UX metrics — task completion rates, time-on-task, error rates, satisfaction scores — to establish baselines and measure the impact of design changes over time • Partner with Product Managers across all CEM domains to integrate research into discovery, prioritization, and validation cycles • Collaborate with UI Designers to translate research findings into design direction, validating concepts and prototypes through iterative testing before engineering commitment • Contribute research-informed input during PRD development • Participate in sprint reviews and QA walkthroughs • Support the platform modernization initiative by conducting foundational research that informs the UX vision and interaction model for the next-generation architecture • Present research findings to product leadership, engineering, Professional Services, and cross-functional stakeholders in clear, compelling formats that drive action • Create and maintain a research repository — organizing past studies, key findings, persona documentation, and journey maps • Advocate for user-centered design practices by making research visible, sharing insights proactively, and helping stakeholders build empathy for the end users they serve • Coach Product Managers and UI Designers on lightweight research techniques they can apply independently, extending research impact beyond dedicated study cycles • Participate in customer advisory sessions, onsite visits, and user group meetings to observe equity administration workflows in context and build direct relationships with end users • Partner with Professional Services to understand implementation pain points, onboarding friction, and common configuration challenges that signal underlying UX problems • Collaborate with Customer Support to analyze support ticket patterns, identify usability-driven issues, and prioritize research efforts toward the highest-impact problem areas • Support Sales in strategic engagements by providing user research insights, persona summaries, and UX case studies that demonstrate insightsoftware's commitment to customer-centered product development.