• Independently own generative and evaluative research across Consumer and Provider experiences, helping teams understand APFM's two core customers: families navigating care decisions and providers growing their businesses while delivering care. • Shape and maintain a practical research plan tied to product strategy, design priorities, marketplace questions, and leadership decisions. • Plan and run interviews, usability studies, concept tests, journey research, surveys, diary or longitudinal studies when appropriate, and lightweight mixed-method studies. • Help teams understand families navigating senior care decisions and providers managing lead quality, engagement, and conversion. • Synthesize findings into crisp, decision-oriented artifacts that influence roadmap, product and user experience direction, service design, and product strategy, connecting research to the broader care placement journey where family needs, provider needs, advisor workflows, AI capabilities, and business outcomes intersect. • Partner with Product, Design, Analytics, Engineering, Marketing, Operations, Sales, and customer-facing teams to connect qualitative insight with behavioral, funnel, marketplace, and business data. • Identify cross-squad patterns, unmet needs, trust gaps, high-risk assumptions, and experience risks before they become delivery problems. • Facilitate conversations that help teams align on what we know, what we need to learn, and what decisions should change. • Contribute to repeatable research practices so teams can learn faster without lowering the quality bar. • Use and improve lightweight rituals, templates, participant pipelines, and insight repositories that make Consumer and Provider insight easier to reuse. • Partner with designers and product managers on practical research planning, method selection, and evidence-backed decisions. • Model strong research craft and help teams choose the right level of rigor for the question, from rapid directional learning to deeper strategic research. • Experiment with AI-assisted workflows to accelerate research planning, desk research, transcript review, synthesis, pattern detection, and insight sharing. • Help APFM evaluate AI-enabled product experiences for trust, usefulness, clarity, safety, adoption, and edge cases in moments where families and providers need confidence. • Share what you are learning with Product, Design, Analytics, Engineering, Marketing, Operations, Sales, and research partners so the team gets better together.

Role Description CDI is looking for a Senior Impact Researcher to own our evaluation agenda end-to-end — designing and executing impact and efficacy studies, building the measurement systems and analytical workflows behind them, and translating findings into insight that reaches academic, practitioner, funder, and public audiences. This is a role for someone who cares as much about how research lands as how it's designed — combining deep methodological expertise with a genuine commitment to public-facing communication. You'll work at the intersection of rigorous social science and real-world organizational impact, contributing to both CDI's mission and the broader field of constructive dialogue. This role reports to the Senior Director of Research and Evaluation and works in close collaboration with three key peers on the Research and Evaluation team: - The Research Scientist, who brings subject-matter expertise in moral psychology, dialogue, and bridge-building; - The Senior Research Associate, who owns research operations, survey administration, and UX research; - The Senior Data Scientist, who owns the data infrastructure and reporting systems that evaluation workflows depend on. Responsibilities - Program Evaluation & Impact Research (50%) - Own CDI's impact and efficacy research portfolio, including pre-post evaluations, quasi-experimental studies, and randomized controlled trials conducted in partnership with university collaborators. - Lead all phases of evaluation work: research design, measurement development, data collection planning, analysis, interpretation, and reporting. - Develop, revise, test, and validate assessment measures, including self-report surveys, behavioral indicators, and emerging measurement approaches. - Build and maintain reproducible analytical workflows and documentation standards that support rigorous, auditable research. - External Communication & Field Contribution (30%) - Through various written and oral formats, communicate research findings to diverse external audiences, including university partners, funders, academic and practitioner communities, and the general public. - Represent CDI's research with accuracy, clarity, and appropriate nuance, in a manner consistent with CDI's values and nonpartisan commitments. - Contribute to CDI's external credibility and thought leadership in the fields of evaluation, dialogue education, and bridge-building. - Collaborate with Growth, Education, and Product teams to translate findings into program improvements and partner-facing materials. - Research Systems & Collaboration (20%) - Partner with the Senior Data Scientist to ensure measurement and data collection workflows are well-integrated into reporting infrastructure and stakeholder-facing outputs. - Collaborate with the Senior Research Associate on qualitative data collection, coding, and synthesis, and on the operational systems that support study execution. - Build evaluation fluency across the team by helping colleagues develop shared language around measurement concepts, study findings, and their implications. - Collaborate cross-functionally with Product, Education, and Growth teams to align evaluation priorities with organizational needs. Qualifications - 5+ years of experience leading applied social science research, including program evaluation or impact studies outside of purely academic settings. - Strong command of quantitative research design and advanced statistical methods (e.g., multilevel modeling, mediation/moderation, longitudinal analysis, experimental and quasi-experimental designs). - Experience designing and executing evaluations of interventions or programs, including in field (non-lab) settings. - Excellent written and verbal communication skills, including demonstrated ability to write for non-academic audiences. - Experience presenting or publishing research findings for practitioner, funder, or public audiences. Preferred - Experience with mixed-methods research, including qualitative data collection and synthesis. - PhD in psychology, education, or a related quantitative social science field. - Familiarity with higher education, civic learning, or dialogue/bridge-building contexts. - Experience programming in R; proficiency with reproducible research workflows. - Knowledge of implementation science or improvement science frameworks. - Experience collaborating with or advising product or education teams on measurement and evaluation. Benefits - Compensation: $130,000-$140,000 - A Mission-Driven Culture: we practice what we preach, so our work culture is characterized by intellectual humility, continuous improvement, and open-mindedness. - Remote-First: CDI was founded as a remote-first organization, and we work hard to maintain a strong team culture across vast distances. - Unlimited PTO: as well as 13 company holidays. - Remote Work Support: up to $500 reimbursed for home office equipment (like desks, chairs, or webcams) and up to $50/month reimbursed for home internet or cell phone expenses. - Other Benefits: employer-supported health, vision and dental plans, subsidized parental leave, 3% 401k match, short- and long-term disability insurance, life and AD&D insurance, $1,000 annual professional development budget. Role Specs - Reports to: Senior Director of Research and Evaluation - Schedule: Full-time, flexible within U.S. time zones - Target start date: ASAP - Location: Remote, must be based in the U.S. - Travel: twice a year for CDI's in-person gatherings, and approximately once a quarter to represent CDI at conferences or funder events.

• Plan and conduct generative and evaluative research across CEM product domains — including equity plan administration, ESPP, batch processing, broker integrations, admin reporting, financial reporting, and participant experiences • Select and apply appropriate research methodologies based on the question at hand — including usability testing, contextual inquiry, task analysis, card sorting, tree testing, diary studies, surveys, and moderated/unmoderated interviews • Design research studies that account for the complexity and specificity of equity compensation workflows • Recruit and screen research participants from relevant user segments, including equity plan administrators, finance and accounting teams, HR stakeholders, plan participants, and broker operations contacts • Manage research logistics end-to-end, including study design, participant scheduling, session facilitation, note-taking, and synthesis • Synthesize qualitative and quantitative research data into clear, actionable findings with specific design and product recommendations • Develop and maintain persona frameworks, journey maps, empathy maps, and workflow models specific to CEM's core user segments and equity administration contexts • Identify usability issues, friction points, and unmet needs across existing CEM workflows, categorizing findings by severity, frequency, and business impact • Conduct heuristic evaluations and expert reviews of CEM interfaces • Track and report on UX metrics — task completion rates, time-on-task, error rates, satisfaction scores — to establish baselines and measure the impact of design changes over time • Partner with Product Managers across all CEM domains to integrate research into discovery, prioritization, and validation cycles • Collaborate with UI Designers to translate research findings into design direction, validating concepts and prototypes through iterative testing before engineering commitment • Contribute research-informed input during PRD development • Participate in sprint reviews and QA walkthroughs • Support the platform modernization initiative by conducting foundational research that informs the UX vision and interaction model for the next-generation architecture • Present research findings to product leadership, engineering, Professional Services, and cross-functional stakeholders in clear, compelling formats that drive action • Create and maintain a research repository — organizing past studies, key findings, persona documentation, and journey maps • Advocate for user-centered design practices by making research visible, sharing insights proactively, and helping stakeholders build empathy for the end users they serve • Coach Product Managers and UI Designers on lightweight research techniques they can apply independently, extending research impact beyond dedicated study cycles • Participate in customer advisory sessions, onsite visits, and user group meetings to observe equity administration workflows in context and build direct relationships with end users • Partner with Professional Services to understand implementation pain points, onboarding friction, and common configuration challenges that signal underlying UX problems • Collaborate with Customer Support to analyze support ticket patterns, identify usability-driven issues, and prioritize research efforts toward the highest-impact problem areas • Support Sales in strategic engagements by providing user research insights, persona summaries, and UX case studies that demonstrate insightsoftware's commitment to customer-centered product development.

Researcher Job Description - Reports To: Charity Evaluations Manager or Research Manager - Hours: Full-time; 32-40 hours/week - Salary: $72,358 USD - Location: Remote but requires routine availability between 8-10 am PT - Paid leave (vacations and holidays): 6 weeks per year About Animal Charity Evaluators Animal Charity Evaluators (ACE) is a registered nonprofit that uses evidence and reason to help people do the most good for animals. We identify where donations can best help animals and award grants to promising projects around the globe. Our three core programs are Charity Evaluation & Recommendations, Movement Grants, and Meta-Fundraising. Position summary We are seeking a detail-oriented and strategic-minded individual to join our Programs team. As a researcher, you will keep up to date with developments and empirical literature relevant to effective animal advocacy, assess charities’ programs to find the most promising ones, and help share our thinking with the community to influence funding and decision-making. Leading up to each evaluation season, you’ll engage in literature searches, present and deliberate research findings with other team members with the goal of updating our stances on various interventions and theories of change, and refine our evaluation and grantmaking methods and processes (e.g., by developing quantitative models). During the evaluation season, you’ll apply these methods and models to assess grant applications and the work of charities selected for evaluation. This position offers an exciting opportunity to contribute to a robust understanding of effective ways to help animals. This includes using tools from a wide range of disciplines, such as economics, philosophy, statistics, and animal welfare science, to help make decisions about where animal advocates should allocate our limited resources. Key benefits of working on ACE’s Programs team include learning about the effective animal advocacy movement, developing a strong network, developing and using a variety of skills, some degree of control over what projects you work on and how you work, and more. The ideal candidate will have strong reasoning and communication skills and bring to ACE a relevant background in quantitative modelling and/or cost-effectiveness analysis, impact evaluation, social change/movement ecology, or a related skill set that complements our team. Key areas of responsibility - Find and engage critically with studies and research relevant to effective animal advocacy. We currently view farmed animal advocacy and wild animal welfare as the most effective ways to help the greatest number of animals, but we are actively considering other possibilities. You will be at the forefront of our research, helping investigate new, exciting opportunities for maximizing our impact and defining the direction of our Charity Evaluation and Recommendations and Movement Grants programs. - Produce written outputs from your research. You will translate research into charity reviews, blog posts, and other publications, and you will contribute to ACE’s research outputs, including our research library, research digest, and Better for Animals resource. - Contribute to ACE’s research strategy. We are continually learning new information and considering our direction as an organization. You will have the opportunity to provide meaningful feedback in strategic discussions and shape ACE’s future research direction. - Conduct charity evaluations. In collaboration with our team, you will conduct comprehensive assessments of charities worldwide, learning the intricacies of specific interventions and their implementations - Contribute to ACE’s Movement Grants program. You will assess grant applications and contribute to granting decisions. - Engage with external experts and other stakeholders. You will have regular meetings with others in the effective altruism and animal advocacy communities, gather external input on our methods and research, and represent ACE at conferences. - Identify and implement improvements to ACE’s evaluations and grantmaking. You will help refine the core aspects of our evaluative work; e.g., identify research topics that support charity evaluations, improve the accuracy of our methods, or implement process improvements that streamline our team, our evaluated charities, and our Movement Grant applicants. Sample projects - Charity Evaluations. You will participate in charity evaluations, including identifying promising charities, building theory of change and cost-effectiveness models, preparing reviews for publication, and selecting charities for recommendation. (Example review: The Humane League.) - Research for ACE’s Better for Animals resource. You will research, summarize, and integrate topics relevant to effective animal advocacy to inform ACE’s Charity Evaluations and Movement Grants programs. See our Better for Animals resource here. Qualifications Essential skills - Commitment to ACE’s mission to find and promote the most effective ways to help animals - Strong quantitative and qualitative reasoning skills - Excellent understanding of and comfort with methods for quantifying impact and uncertainty (e.g., cost-effectiveness analysis, probability distributions, and expected value calculations) - Excellent skills in spreadsheet software, especially Google Sheets - Ability to find, interpret, and critically analyze relevant empirical research - Shared commitment to increasing representation/diversity, equity, and inclusion in our movement and organization - High degree of professionalism, including discretion in handling confidential information - Ability to work remotely as part of a team - Strong attention to detail, with a commitment to high-quality work - Excellent written communication skills - Highly organized and self-motivated Preferred skills Note: we do not expect one person to be skilled in all the things listed below - Prior experience with economic/mathematical modeling: forecasting, modeling price elasticities, growth projections, etc. - Prior experience with systems-change evaluation and/or systems mapping - Prior experience with monitoring, evaluation, and learning - Specialist knowledge or practical experience working in a particular animal advocacy intervention or animal group (e.g., fish welfare, alternative proteins, farmed invertebrates) - Familiarity with the effective animal advocacy movement and funding landscape - Excellent oral communication skills - Demonstrated strategic thinking skills - Skills in data visualization - Solid understanding of social movements and social change - Familiarity with effective altruism and counterfactual thinking - AI fluency and the ability to use AI tools to enhance work efficiency Benefits Our team works hard, but we also make time for our families, animal companions, friends, hobbies, and of course, our own health. Full-time staff are eligible for the following benefits: - 6 weeks of paid leave, split between PTO and holidays - Uncapped sick leave - Flexible scheduling - A professional development stipend - Paid parental, family, and medical leave - Paid sabbaticals every 5 years - A health reimbursement plan (US employees) or health stipend plan (non-US employees) to offset private insurance costs - Disability insurance (US employees only)