Role Description Peraton is seeking an experienced Systems Engineer to serve as our Secure Virtual Desktops Lead to join our national intelligence program that delivers engineering, application development, deployment, operations, upgrades, and sustainment of products and services to achieve our client’s global Enterprise IT Infrastructure missions. The candidate must have demonstrated experience with Virtual Desktop Infrastructure (VDI). This position serves as the team leader for engineers and administrators providing secure virtual desktops services. - Design, develop, implement, deploy, and maintain secure VDI environments and solutions. - Manage session hosts, master images, golden images, application layers, profile containers, and policy configurations. - Design and develop enterprise IT solutions across co-locations, data centers, and cloud environments. - Evaluate and incorporate emerging technologies into the VDI to enhance server performance. - Evaluate VDI user and client needs as well as their experience to determine need for enhancements. - Monitor VDI performance and resolve any issues. - Monitor tools that provide critical insights into workloads, depletion of resources, and peak loads of servers. - Ensure data accessibility and security. - Test and troubleshoot hardware and software issues for effective resolution that resolves root causes. - Assess network and server architecture for efficiency, improvements, or upgrades. - Create and maintain detailed documentation of the data center’s layout, systems, and processes. - Travel may be required within the National Capital Region (NCR) on an as-needed basis for customer or corporate requirements. Position is Contingent on Contract Award Qualifications - Active Top Secret/ Sensitive Compartmented Information (TS/SCI) clearance with ability to pass a Poly clearance. - Minimum of 8 years relevant experience with a Bachelor’s degree (Master’s degree and 6 years of relevant experience; High School Diploma and 12 years of relevant experience). - Certifications: SEC+ or CISSP. - Proven work experience designing/implementing VDI. - Familiarity with commercial off-the-shelf (COTS) solutions and their integration into enterprise environments. - Experience working in cloud environments. Requirements - Active TS/SCI with Poly clearances (preferred). - Experience in enterprise IT infrastructure, cloud solutions, and colocation services. - Analytical skills for cost-benefit analysis and IT strategy development. - ITIL or other applicable professional certifications. - Knowledge of tools such as Microsoft Office Suite, Visio, and Salesforce software. Benefits - Target Salary Range: $112,000 - $179,000. - Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. - Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Company Description Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

• Attend all daily training sessions • Run roll call and track attendance • Track homework submission and completion • Follow up with strategists via email and SMS until tasks are fully completed • Collect and organise all strategist homework • Maintain a daily tracker of submitted, outstanding, and overdue tasks • Proactively follow up with strategists who fall behind • Download daily Zoom training recordings • Correctly name, organise, and upload recordings to Google Drive • Confirm strategists start sessions on time and follow protocols • Audit Zoom sales sessions against scripts and internal processes • Audit deals in HubSpot and other systems • Categorise deals (Pass / Fail – Yellow Card / Fail – Red Card)

Role Description The Credit Balance Specialist plays a vital role in Digitech’s revenue cycle operations by ensuring that all refunds are processed accurately, timely, and in full compliance with payer regulations and organizational policies. This position is responsible for: - Receiving, reviewing, and processing refund requests in accordance with payer rules, internal procedures, and regulatory requirements. - Accurately posting and recording refund transactions in the billing system, ensuring proper documentation and audit-ready financial records. - Researching account histories to verify refund validity, payment sources, EOB details, and overpayment rationale. - Communicating with external stakeholders, including attorneys, no-fault carriers, workers’ compensation representatives, and the VA as needed to confirm refund details or request supporting documentation. - Interpreting and understanding Explanations of Benefits (EOBs) to determine refund justification and payment disposition. - Collaborating closely with internal teams, including Payment Posting, Billing, QA, and Client Services, to resolve discrepancies and ensure accurate account adjustments. - Ensuring refunds are processed within required timeframes, meeting daily productivity goals and departmental service level expectations. - Maintaining detailed, accurate notes documenting actions taken, communication, and financial adjustments. - Identifying discrepancies, patterns, or repeat issues and escalating them to the Department Manager for resolution or process improvement. - Handling mail, emails, and refund correspondence, ensuring proper follow-through and documentation. - Supporting compliance efforts, ensuring all refund processes meet HIPAA, payer, and internal standards. - Performing additional job duties as assigned. Qualifications - High School Diploma or equivalent. - Strong ability to multi-task and manage a high-volume workload while maintaining accuracy. - Collaborative team player capable of working effectively across internal departments and with external partners. - Professional, pleasant, and confident demeanor in verbal and written communication. - Ability to remain calm, organized, and focused under pressure. - High computer literacy, including ease working with dual monitors and navigating multiple systems simultaneously. - Excellent follow-through and problem-solving abilities. - Strong mathematical skills and comfort handling financial calculations. - Proficiency in reading and interpreting Explanations of Benefits (EOBs). - Strong attention to detail and commitment to accuracy. - Ability to meet deadlines and maintain high productivity. - Previous experience handling refunds, payment posting, or medical billing is helpful. - Dependable, punctual, and accountable with a strong work ethic. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

• Install the Operating System • Document the Core Processes • Own the Product Roadmap • Produce Early Revenue