Title: Collections Representative (AZ, 7/6 Start Date) Location: Glendale, AZ time type Full time Remote job requisition id JR101692 Job Description: Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring Collections Representatives to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of Glendale, Arizona. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: A team of customer assistance experts that are crucial to the operational excellence and world-class experience that we provide to our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do! YOU ARE: An excited professional that knows that working hard and having fun are two peas in the same pod! You are looking for an opportunity to join an organization that has an amazing corporate culture (seriously, it’s incredible), competitive pay, an even MORE competitive monthly bonus, and the opportunity to make an impact. YOUR DAY-TO-DAY: - Responsible for outbound and inbound calls, collecting on accounts that are past due - Provide top tier support and service to our customers THE DETAILS: - Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 7:30AM-4:00PM; 100% attendance required - Full Time Shifts Available: Monday through Friday, either 7:00AM-3:30PM, 9:00AM-5:30PM, or 10:30AM-7:00PM - Saturdays Required: 5:30AM-2:00PM - Compensation: $17.00/HR + BONUS YOU’LL BRING: - Customer Service and prior collections experience with impeccable interpersonal skills - Excellent verbal and written communication skills - Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously - Phone experience in a customer service/call center environment - High school diploma or GED equivalent, must also be 18 years or older - AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.  REQUIREMENTS FOR WORK FROM HOME: - You must be located within a 60-mile radius of Glendale, AZ - You must have a designated home-based workspace (preferably one that is quiet and free from distractions) - You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems) WE OFFER:    - Competitive Compensation - Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays + Paid Volunteer Hours - Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - Job required equipment and services Progressive Leasing welcomes and encourages diversity in the workplace. We do not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Progressive Leasing does business.

Role Description The Lead Collections Specialist assists with the supervision of Collection Specialists, ensuring compliant, professional, timely and accurate performance of all collection activities. The position provides staff with training to ensure proper execution of collection policies and procedures. - Assist management with the approval of collection department adjustments. - Meet with payer representatives and vendors to address outstanding issues. - Assist with documentation procedures, requirements for records and reporting compliance in accordance with state and federal rules and regulations and accrediting body’s conformance standards. - Provide training and orientation to new employees. - Review accounts with high balances to ensure timely billing, proper follow-up and accurate cash posting. - Review problematic accounts to determine how to resolve for zero balance resolution. - Run and record daily and monthly individual collector productivity reports for the manager. - Document account activity in a timely manner. - Ensure compliance with all state and federal billing regulations. - Review system work list, reports and/or ATB on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission. - Identify and document trends of denials, provide documentation with data and offer suggestions for process improvement. Qualifications - Required High School Diploma/GED - 2 years Patient Accounting Required - 1 year Hospital with Leadership Experience Preferred Requirements - Travel is required: Never or Rarely - Job Range: Lead Collections Specialist $15.75-$20.40 - Incentive: Not Applicable Equal Opportunity Employer It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Role Description Medical Billing Workers' Compensation AR Specialist will be well versed in all facets of an accounts receivable management system including but not limited to billing, claim corrections, reconciliation, Insurance refunds/credit balances, customer service, and follow-up. This includes reviewing claim information to ensure accuracy and provide feedback to the clinical and non-clinical areas regarding claim errors and/or denials. In addition, responsible for all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Medical Billing Workers' Compensation AR Specialist will work remotely. Essential Functions - Medical Billing Workers' Compensation A/R Clean up, Collections and Review. - Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction. - Mail correspondence to insurance carrier for payment of claims in the form of claim review and/or appeals according to carrier guidelines. - Review and monitor assigned accounts and all applicable collection reports. - Follow-up claim reviews and appeals with insurance carriers. - Scan and fax documents pertaining to patient accounts received from carriers. - Actively searches for solutions to problems and presents ideas and recommendations to Management. - Retroactive verification of eligibility. - Always attempt to verify inaccurate/missing information. - Other duties as assigned. Qualifications - High School Diploma or equivalent. (Required) - 1 year of experience in Workers' Compensation Billing and AR collections; preferably in physician office setting. - Medical Appeals and Denials: 1 year. (Required) - Minimum of 1 year’s knowledge of insurance verification and eligibility experience. (Required) - Spine/Orthopedic medicine billing knowledge and experience (Preferred) - Knowledge and experience with Athena EMR. (Preferred, but not required) Special Skills - Knowledge of medical and insurance terminology. - Attention to detail. - Ability to effectively communicate both orally and written. - Ability to work in a fast-paced environment. Physical Demands - Must have adequate visual acuity to read, the ability to interpret and understand written material. - Ability to sit for extended periods. - Repetitive movement of fingers and hands. - Reaching with hands and arms. - Ability to lift 10-20 pounds. - Read, evaluate, and interpret data. - Data entry. - Perform mathematical functions. Environmental Working Conditions - Continuously manage multiple tasks simultaneously and work as a part of a team. - Remote office environment.

Role Description Medical Billing Workers' Compensation AR Specialist will be well versed in all facets of an accounts receivable management system including but not limited to billing, claim corrections, reconciliation, Insurance refunds/credit balances, customer service, and follow-up. This includes reviewing claim information to ensure accuracy and provide feedback to the clinical and non-clinical areas regarding claim errors and/or denials. In addition, responsible for all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Medical Billing Workers' Compensation AR Specialist will work remotely. Essential Functions - Medical Billing Workers' Compensation A/R Clean up, Collections and Review. - Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction. - Mail correspondence to insurance carrier for payment of claims in the form of claim review and/or appeals according to carrier guidelines. - Review and monitor assigned accounts and all applicable collection reports. - Follow-up claim reviews and appeals with insurance carriers. - Scan and fax documents pertaining to patient accounts received from carriers. - Actively searches for solutions to problems and presents ideas and recommendations to Management. - Retroactive verification of eligibility. - Always attempt to verify inaccurate/missing information. - Other duties as assigned. Qualifications - High School Diploma or equivalent. (Required) - 1 year of experience in Workers' Compensation Billing and AR collections; preferably in physician office setting. - Medical Appeals and Denials: 1 year. (Required) - Minimum of 1 year’s knowledge of insurance verification and eligibility experience. (Required) - Spine/Orthopedic medicine billing knowledge and experience (Preferred) - Knowledge and experience with Athena EMR. (Preferred, but not required) Requirements - Knowledge of medical and insurance terminology. - Attention to detail. - Ability to effectively communicate both orally and written. - Ability to work in a fast-paced environment. Physical Demands - Must have adequate visual acuity to read, the ability to interpret and understand written material. - Ability to sit for extended periods. - Repetitive movement of fingers and hands. - Reaching with hands and arms. - Ability to lift 10-20 pounds. - Read, evaluate, and interpret data. - Data entry. - Perform mathematical functions. Environmental Working Conditions - Continuously manage multiple tasks simultaneously and work as a part of a team. - Remote office environment.