Role Description The Lead Collections Specialist assists with the supervision of Collection Specialists, ensuring compliant, professional, timely and accurate performance of all collection activities. The position provides staff with training to ensure proper execution of collection policies and procedures. - Assist management with the approval of collection department adjustments. - Meet with payer representatives and vendors to address outstanding issues. - Assist with documentation procedures, requirements for records and reporting compliance in accordance with state and federal rules and regulations and accrediting body’s conformance standards. - Provide training and orientation to new employees. - Review accounts with high balances to ensure timely billing, proper follow-up and accurate cash posting. - Review problematic accounts to determine how to resolve for zero balance resolution. - Run and record daily and monthly individual collector productivity reports for the manager. - Document account activity in a timely manner. - Ensure compliance with all state and federal billing regulations. - Review system work list, reports and/or ATB on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission. - Identify and document trends of denials, provide documentation with data and offer suggestions for process improvement. Qualifications - Required High School Diploma/GED - 2 years Patient Accounting Required - 1 year Hospital with Leadership Experience Preferred Requirements - Travel is required: Never or Rarely - Job Range: Lead Collections Specialist $15.75-$20.40 - Incentive: Not Applicable Equal Opportunity Employer It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Role Description Medical Billing Workers' Compensation AR Specialist will be well versed in all facets of an accounts receivable management system including but not limited to billing, claim corrections, reconciliation, Insurance refunds/credit balances, customer service, and follow-up. This includes reviewing claim information to ensure accuracy and provide feedback to the clinical and non-clinical areas regarding claim errors and/or denials. In addition, responsible for all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Medical Billing Workers' Compensation AR Specialist will work remotely. Essential Functions - Medical Billing Workers' Compensation A/R Clean up, Collections and Review. - Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction. - Mail correspondence to insurance carrier for payment of claims in the form of claim review and/or appeals according to carrier guidelines. - Review and monitor assigned accounts and all applicable collection reports. - Follow-up claim reviews and appeals with insurance carriers. - Scan and fax documents pertaining to patient accounts received from carriers. - Actively searches for solutions to problems and presents ideas and recommendations to Management. - Retroactive verification of eligibility. - Always attempt to verify inaccurate/missing information. - Other duties as assigned. Qualifications - High School Diploma or equivalent. (Required) - 1 year of experience in Workers' Compensation Billing and AR collections; preferably in physician office setting. - Medical Appeals and Denials: 1 year. (Required) - Minimum of 1 year’s knowledge of insurance verification and eligibility experience. (Required) - Spine/Orthopedic medicine billing knowledge and experience (Preferred) - Knowledge and experience with Athena EMR. (Preferred, but not required) Special Skills - Knowledge of medical and insurance terminology. - Attention to detail. - Ability to effectively communicate both orally and written. - Ability to work in a fast-paced environment. Physical Demands - Must have adequate visual acuity to read, the ability to interpret and understand written material. - Ability to sit for extended periods. - Repetitive movement of fingers and hands. - Reaching with hands and arms. - Ability to lift 10-20 pounds. - Read, evaluate, and interpret data. - Data entry. - Perform mathematical functions. Environmental Working Conditions - Continuously manage multiple tasks simultaneously and work as a part of a team. - Remote office environment.

Role Description Medical Billing Workers' Compensation AR Specialist will be well versed in all facets of an accounts receivable management system including but not limited to billing, claim corrections, reconciliation, Insurance refunds/credit balances, customer service, and follow-up. This includes reviewing claim information to ensure accuracy and provide feedback to the clinical and non-clinical areas regarding claim errors and/or denials. In addition, responsible for all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Medical Billing Workers' Compensation AR Specialist will work remotely. Essential Functions - Medical Billing Workers' Compensation A/R Clean up, Collections and Review. - Follow-up on all returned claims, correspondence, denials, account reconciliations and rebills to achieve maximum reimbursement in a timely manner with an emphasis on patient satisfaction. - Mail correspondence to insurance carrier for payment of claims in the form of claim review and/or appeals according to carrier guidelines. - Review and monitor assigned accounts and all applicable collection reports. - Follow-up claim reviews and appeals with insurance carriers. - Scan and fax documents pertaining to patient accounts received from carriers. - Actively searches for solutions to problems and presents ideas and recommendations to Management. - Retroactive verification of eligibility. - Always attempt to verify inaccurate/missing information. - Other duties as assigned. Qualifications - High School Diploma or equivalent. (Required) - 1 year of experience in Workers' Compensation Billing and AR collections; preferably in physician office setting. - Medical Appeals and Denials: 1 year. (Required) - Minimum of 1 year’s knowledge of insurance verification and eligibility experience. (Required) - Spine/Orthopedic medicine billing knowledge and experience (Preferred) - Knowledge and experience with Athena EMR. (Preferred, but not required) Requirements - Knowledge of medical and insurance terminology. - Attention to detail. - Ability to effectively communicate both orally and written. - Ability to work in a fast-paced environment. Physical Demands - Must have adequate visual acuity to read, the ability to interpret and understand written material. - Ability to sit for extended periods. - Repetitive movement of fingers and hands. - Reaching with hands and arms. - Ability to lift 10-20 pounds. - Read, evaluate, and interpret data. - Data entry. - Perform mathematical functions. Environmental Working Conditions - Continuously manage multiple tasks simultaneously and work as a part of a team. - Remote office environment.

Role Description The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential. Essential Job Functions: - Develop and direct credit/collections business processes. - Develop and implement credit and collections business processes to drive efficiency, improve cash flow, and reduce delinquency rates. - Establish a structured cadence for routine customer outreach, including reminder emails, collection calls, and service suspension notifications for accounts with balances outstanding over 60 days. - Process all accounts receivable transactions accurately and timely within the ERP system, ensuring proper coding, application, and reconciliation. - Collaborate closely with Sales and Operations teams to resolve collection barriers, align on customer account strategies, and ensure a unified customer communication approach. - Identify and provide practical solutions to client issues related to accounts receivable, including disputes, misapplied payments, and credit limits. - Maintain and regularly update the customer database, ensuring contact information, account details, and credit terms are current and accurate. - Conduct diligent and proactive follow-ups through email and phone to ensure timely payments and maintain professional relationships with customers. - Prepare accurate weekly and monthly reports, including cash receipts summaries and cash forecast reports, for senior management with clear, data-driven insights. - Compile and maintain a centralized document repository, keeping organized records of all customer communications, transactions, disputes, and resolutions for audit readiness and transparency. Qualifications - Proven expertise in Accounts Receivable and Collections, with a strong understanding of aging reports, DSO, and credit-to-cash cycles. - Strong reporting skills, with the ability to analyze trends, prepare dashboards, and present actionable insights to management. - Experience in staff management, including coaching, mentoring, and training team members to achieve departmental goals. - Hands-on experience with customer credit evaluation and authorization, ensuring compliance with company credit policies and risk tolerance. - Proficiency in cash application processes, including payment matching, unapplied cash resolution, and reconciliation activities. - Excellent written and verbal communication skills, with the ability to interact professionally with internal teams and external customers. - Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, and data analysis functions. - Strong numerical and analytical skills, with attention to detail and accuracy in financial data processing. Remote