• Position: Senior Credit Analyst (Credit Analysis experience in AU Mortgage) • The Credit Analyst is responsible for supporting mortgage brokers by managing the end-to-end loan processing cycle. • This includes collating client supporting documents, initial credit pre-assessment, credit proposal creation, preparing, reviewing, and submitting loan applications, liaising with the broker, clients, lenders and referral partners, and ensuring all compliance and documentation requirements are met to deliver a seamless customer experience. • Liaise internally with Directors, Mortgage Brokers, Broker Support Team • Liaise externally with Clients, Lenders and Banks, Solicitors and Conveyancers, Referral Partners, Real Estate Agents • Accurately prepare, review, and submit loan applications in a timely manner by referring to submission/application checklist and following company standardised processes. • Verify client information and documentation to meet lender requirements and compliance standards. • Liaise with lenders, solicitors, conveyancers, real estate agents, clients and referral partners to track the progress of applications and resolve any issues or delays. • Act as the primary point of contact for clients during the loan processing phase (pre-assessment to settlement). • Provide personalised guidance on mortgage options based on clients' needs and preferences collaboratively with the broker by referring to credit assessment checklists, following company standardised processes and completing company standardised pre-assessment/loan proposals. • Clearly explain mortgage terms, interest rates, and repayment plans to clients as necessary. • Provide updates and respond to client inquiries regarding their applications. • Guide clients through the document collection process, ensuring all necessary paperwork is received and complete. • Ensure all applications meet regulatory, lender and company compliance standards. • Review loan documents with clients to ensure understanding and accuracy. • Maintain up-to-date knowledge of lender policies, products, and industry regulations. • Follow credit assessment checklist and process. • Keep accurate records of all client interactions and document submissions in the CRM system. • Ensure client data is correctly filed in the database folder system to the company standard format and file naming conventions. • Build and maintain strong relationships with clients, lenders and external industry and referral partner contacts. • Provide ongoing support and guidance throughout the mortgage process, addressing any concerns or questions. • Complete regular annual product interest rate reviews (post settlement) with clients to ensure satisfaction and explore opportunities for future business. • Stay updated on industry regulations, market developments, and best practices through continuous education and training. • Obtain necessary licences and certifications as required to ensure compliance with regulatory requirements. • Attend regular online and face to face industry and lender training as required. **Team Collaboration** • Work closely with mortgage brokers to ensure a smooth handover from application to approval stages. • Immediately raise any concerns or queries on files in progress to the mortgage broker. • Provide feedback to brokers and management on process improvements or recurring challenges. • Participate in team meetings and training sessions as required. • Accuracy and timeliness of initial pre-assessment/loan proposal. • Accuracy and timeliness of loan submissions. • Client satisfaction scores and feedback. • Percentage of approved loans versus applications submitted. • Percentage of accurate loan submissions with nil errors/unnecessary submission rework. • Percentage of loan settlements meeting required deadlines. • Compliance audit results. • Submission and pre-assessment process audit results. • Completion of annual reviews.

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. NBCUniversal est l'une des principales entreprises mondiales de médias et de divertissement. Nous créons du contenu de calibre mondial, que nous distribuons à travers notre portefeuille de cinéma, de télévision et de diffusion en continu, et que nous faisons vivre par le biais de nos destinations de parcs thématiques mondiaux, de nos produits de consommation et de nos expériences. Nous détenons et exploitons des marques de divertissement et d'information de premier plan, notamment NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo et Peacock, notre service de diffusion en continu haut de gamme financé par la publicité. Nous produisons et distribuons des œuvres cinématographiques et des contenus télévisuels de premier plan grâce à nos puissants studios de cinéma et de télévision, notamment Universal Pictures, DreamWorks Animation et Focus Features, ainsi qu'aux quatre studios de télévision mondiaux regroupés sous la bannière Universal Studio Group, et exploitons des parcs thématiques et des expériences de calibre industriel à travers le monde par l'entremise de Universal Destinations & Experiences, notamment Universal Orlando Resort, domicile de Universal Epic Universe, et Universal Studios Hollywood. NBCUniversal est une filiale de Comcast Corporation. Visitez www.nbcuniversal.com pour plus d'information. Notre impact repose sur l'amélioration des communautés dans lesquelles nos employé• e• s, nos client• e• s et nos publics vivent et travaillent. Nous avons une riche tradition d'engagement communautaire et veillons à ce que nos employé• e• s aient l'occasion de servir leurs communautés. Nous défendons une culture inclusive et nous efforçons d'attirer et de développer une main-d'œuvre talentueuse afin de créer et de diffuser une vaste gamme de contenus reflétant la diversité de notre monde. Job Description ROLE SUMMARY & RESPONSIBILITIES The Senior Analyst role is a key role within Enterprise IT Operations, reporting directly to the Sr. Manager of Hub Sites. This position builds on core deskside and support capabilities, expanding the analyst's scope to include operational responsibilities that enhance end-to-end service delivery. The Senior Analyst will be equipped with increased access to systems and tools to directly carry out transactional tasks that were previously routed through engineering teams. The role is ideal for a technically adept support professional with strong troubleshooting skills, a customer-first mindset, and a desire to take ownership of critical service operations in a fast-paced environment. YOUR DAY TO DAY: - Provide advanced deskside and remote support to end users through independent analysis and judgment, ensuring timely resolution of all technical issues - Provision user accounts, mailboxes, licenses, and other service-related resources. - Configure and administer tasks across IT platforms. - Exercise autonomy in managing operational tasks and processes using internal tooling. - Partner with engineering teams to design and transition recurring activities into scalable workflows. - Maintain accurate documentation of procedures and task execution. - Contribute to continuous improvement efforts through feedback and process refinement. - Oversee technical aspects of onboarding and offboarding workflows with minimal escalation. RÉSUMÉ DU RÔLE ET DES RESPONSABILITÉS Le rôle d'analyste senior est un poste clé au sein des Opérations TI d'entreprise et relève directement du gestionnaire senior des sites pivots. Ce poste s'appuie sur les compétences fondamentales en soutien technique de proximité (deskside) et en soutien aux utilisateurs, tout en élargissant la portée du rôle afin d'inclure des responsabilités opérationnelles qui renforcent la prestation de services de bout en bout. L'analyste senior disposera d'un accès élargi aux systèmes et aux outils lui permettant d'exécuter directement des tâches transactionnelles qui étaient auparavant acheminées vers les équipes d'ingénierie. Ce rôle convient parfaitement à un professionnel du soutien technique possédant de solides compétences en dépannage, une approche axée sur le client et le désir d'assumer la responsabilité d'opérations critiques de services dans un environnement dynamique et en constante évolution. VOTRE QUOTIDIEN : - Fournir un soutien technique avancé aux utilisateurs, sur place et à distance, en s'appuyant sur une analyse et un jugement indépendants afin d'assurer la résolution rapide de tous les problèmes techniques - Approvisionner les comptes utilisateurs, boîtes aux lettres, licences et autres ressources liées aux services - Configurer et administrer des tâches à travers diverses plateformes TI - Faire preuve d'autonomie dans la gestion des tâches et des processus opérationnels à l'aide des outils internes - Collaborer avec les équipes d'ingénierie pour concevoir et transférer des activités récurrentes vers des flux de travail évolutifs - Maintenir une documentation précise des procédures et de l'exécution des tâches - Contribuer aux initiatives d'amélioration continue par la rétroaction et l'optimisation des processus - Superviser les aspects techniques des processus d'intégration et de départ des employés, avec un minimum d'escalades Qualifications - Proven experience in an IT support or deskside analyst role with strong troubleshooting skills - Familiarity with enterprise systems such as Active Directory, Exchange, and Microsoft 365 - Ability to analyze complex technical issues, identify root causes, and recommend long-term solutions - Ability to follow standard operating procedures and execute technical tasks accurately - Strong attention to detail and ability to complete service requests independently - Strong critical thinking and decision-making skills Ability to work autonomously, manage priorities, and deliver outcomes - Strong organizational and time management skills in a fast-paced environment - This position requires fluency in both English and French, including written and oral communication skills, to support collaboration and provide services to employees across Canada and the United States. DESIRED CHARACTERISTICS - Demonstrated ability to quickly adapt to new tools, technologies, and processes - Experience working cross-functionally with engineering or infrastructure teams ADDITIONAL REQUIREMENTS - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. EXIGENCES DE BASE - Expérience démontrée dans un rôle de soutien TI ou d'analyste en soutien technique de proximité (deskside), avec de solides compétences en dépannage - Connaissance des systèmes d'entreprise tels qu'Active Directory, Exchange et Microsoft 365 - Capacité à analyser des problématiques techniques complexes, à en identifier les causes profondes et à recommander des solutions durables - Capacité à suivre des procédures opérationnelles normalisées et à exécuter des tâches techniques avec précision - Grande rigueur et souci du détail, avec la capacité de traiter des demandes de service de façon autonome - Excellentes aptitudes en pensée critique et en prise de décision - Capacité à travailler de manière autonome, à gérer les priorités et à livrer des résultats - Solides compétences organisationnelles et en gestion du temps dans un environnement dynamique et rapide - Ce poste exige la maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit, afin de soutenir la collaboration et de fournir des services aux employés au Canada et aux États-Unis. CARACTÉRISTIQUES SOUHAITÉES - Capacité démontrée à s'adapter rapidement à de nouveaux outils, technologies et processus - Expérience de collaboration interfonctionnel avec des équipes d'ingénierie ou d'infrastructure EXIGENCES SUPPLÉMENTAIRES Hybride: Ce poste est actuellement assorti d'un mode de travail hybride, qui nécessite une présence au bureau d'au moins quatre jours par semaine. La Société se réserve le droit de modifier en tout temps les exigences relatives à la présence au bureau. Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

• Experiência na condução de processos de Recrutamento e Seleção de ponta a ponta para diferentes áreas e níveis hierárquicos; • Conhecimento em entrevistas por competências e atuação consultiva junto às lideranças para definição e alinhamento de perfis profissionais; • Vivência no acompanhamento e análise de indicadores de R&S, como tempo de preenchimento de vagas, qualidade das contratações e efetividade das estratégias de atração; • Domínio de ferramentas e plataformas de recrutamento e seleção; • Conhecimento em estratégias de atração de talentos, divulgação de vagas e mapeamento de mercado.

• Analyze operational performance and identify significant deviations that impact efficiency • Build tactical and strategic dashboards for clear visualization of KPIs • Identify bottlenecks and continuous improvement opportunities in the customer support operation • Support area leadership with structured analyses and actionable recommendations • Cross-reference data from different sources to generate a holistic, more complete view of the situation