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Customer Success Product/Project Manager
Location
Poland
Posted
38 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Product/Project Manager
Sigma Software Group
• Serve as the single point of accountability for escalations and strategic initiatives • Collaborate closely with account management, product, and engineering teams to remove blockers • Manage incoming requests and escalations, shielding research and engineering teams from disruptions • Identify quick-win improvements and prioritize initiatives for rapid deployment • Translate high-level goals into actionable deliverables with defined owners, timelines, and success metrics • Drive initiatives from kickoff to launch, maintaining visibility of progress across stakeholders • Own and optimize the product request management process • Influence cross-functional teams without direct authority, enforcing commitments and deadlines • Develop deep product knowledge to anticipate issues and align solutions with customer needs
Job Requirements
- 5+ years of experience in project management, product management, or customer success for SaaS enterprise products
- Proven track record of delivering measurable outcomes in ambiguous, high-pressure environments
- Ability to drive results without direct authority, leveraging influence and collaboration
- Strong prioritization skills, distinguishing urgent from important tasks effectively
- Experience working closely with product and engineering teams
- Understanding of organizational dynamics, including formal/informal power structures and competing priorities
- Skilled in negotiating resources and priorities across functions
- Adaptive communication style for diverse audiences
- Fast learner with strong technical aptitude to quickly onboard into complex systems
- Background in customer support or customer success is a strong asset
- Upper‑Intermediate English or higher WILL BE A PLUS
- Experience in cybersecurity or related technology domains
- Familiarity with autonomous governance systems and operational protocol enforcement
- Knowledge of enterprise SaaS architecture and infrastructure
Benefits
- Employees can work remotely
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