• Drive profitable growth across the assigned region in alignment with business objectives • Develop and execute regional sales and marketing strategies • Identify regional growth opportunities and implement initiatives • Lead, coach, and influence independent or third‑party sales partners • Establish clear, measurable goals and conduct regular performance reviews • Manage regional promotions and programs within defined budgets • Build and maintain annual regional business plans • Collaborate across functions and take on additional responsibilities

• Lead one large program or multiple small programs that require multiple contributing project managers; personally manage complex and/or high-profile projects as needed • Consult on delivery strategies to ensure success, including frameworks, tools, processes, etc. • Oversee and/or create and manage detailed project plans based on the delivery methodology/framework chosen, project scope, constraints, risks, and dependencies. • Proactively manage your program/project budgets to ensure the work we’re planning to deliver can be accomplished. • Proactively identify and mitigate project risks before they become issues. • Be the primary point of contact for clients in delivery to not only deliver consistent status, communicate risks, and manage deliverables – but also to build strong client relationships and be seen as a delivery leader and consultant. • Fully understand the scope of work being delivered and consult with the team and client to manage to it consistently. • Support Client Partner and Business Development teams to estimate, pitch, and scope work to new clients. • Hold expert-level knowledge of standard PM tools, including Smartsheet and Atlassian suite (Jira; Confluence). • Lead a team of globally distributed cross-functional Horizontal designers, strategists, technologists, etc. to understand client objectives and successfully deliver solutions that achieve them. • Actively participate in initiatives that uplevel and mature the Horizontal Delivery team. • Mentor junior program managers and team members, fostering a culture of continuous learning and development.

Role Description The overall purpose of the role is to drive service excellence across the customer account by: - Creating and managing the programmes to deliver service quality improvement activities. - Creating and managing timely, accurate and insightful performance reporting data. - Collaborating with all key stakeholders to meet complex service agreements, to drive KPI compliance and to act when the operation is not performing. Reports to: RCC PM Manager Days & Hours of Work: Mon-Fri: 08:00 – 16:30, or such hours as deemed necessary to fulfill the requirements of the role. Travel: Minimum 10% requirement Accountabilities - Manage the overall scope of the customer programmes and drive a global approach where appropriate. - Develop a deep understanding of customers' business and gain customer trust & respect through the development of relationships with key contacts. - Exhibit strong leadership in managing the customer strategic relationship in the regions. - Drive process excellence and continuous improvements activities in a structured way. - Overall responsibility for KPI integrity and reporting at regional level. - Manage and communicate the activities around definitions, contractual obligations, business rules, prioritization and projects. - Continually and proactively identify and co-ordinate implementation of improvements to improve customer satisfaction. - Engage in root cause analysis for recurring operational / tactical challenges. - Prepare, conduct and follow up on the customer business review meetings. - Provide escalation management and support internal/external stakeholder communications. - Track, report and drive progress on customer initiatives. Key Accountabilities - Develop deep understanding of the contractual commitments & complex service agreements. - Responsible for the various operational reporting activities (performance & dashboard reporting, uplift reporting, system updates, KPI compliance etc). - Manage the KPI Programme, monitor service reliability and drive compliance to it across the various DGF products & stations. - Use of analytics to demonstrate areas for continuous improvements to strengthen the value proposition. - Identify & initiate Corrective Actions as required. - Drive continuous improvements and process improvements to ensure service exceeds agreed KPIs. - Regularly report on initiatives (including cost saving initiatives) and continuous improvements & quantify the value that we deliver through them. - Conduct the various DGF internal review meetings. - Prepare, facilitate and follow up on the customer business reviews. - Support co-ordination of IT projects. - Support the DGF RFQ process as required. - Lead any ad-hoc projects (IT projects, improvement projects etc). Competencies - Team Leadership: Builds a strong team and provides team members with the direction, resources, and environment needed for success. - Managing Relationships: Builds effective working relationships with different groups (e.g., colleagues, suppliers, etc). - Customer Focus: Utilises resources to exceed customer expectations. - Problem Solving: Delivers operational results by analyzing and solving problems in a structured way. - Supporting Change: Implements change through motivating and influencing others. Qualifications - Min 5 years of operational experience. - Min 3 years of direct customer engagement. - Experience in reporting/analytics essential. - First Choice or Six Sigma Certification preferred. - Project Management Certification preferred. - Demonstrated track record and in-depth knowledge of the DGF & Life Sciences business. - Self-directed working style / assertive. - Excellent analytical & problem-solving skills. - Ability to proactively identify value opportunities, take initiative and act collaboratively with internal and external stakeholders. - Results driven with excellent attention to detail. - Fluency in English is required.

Role Description The Regional EHS Manager serves as an EHS Business Partner to our Northeast & Southeast regions in the US and is responsible for driving a culture of safety, compliance, and environmental stewardship across multiple locations within the regions. This role provides leadership, technical expertise, and strategic direction to ensure all operations meet or exceed regulatory and company EHS standards. The Regional EHS Manager partners with operations, fleet, maintenance, and leadership teams to implement effective programs that protect employees, customers, and company assets. This is a remote position with up to 75% travel, primarily east of the Mississippi River, to our depots within our Northeast & Southeast regions. The position must be located in the US with the ideal candidate located in the Eastern or Central time zones. The base salary range for this position is $115,000 - $130,000 annually, plus a 15% bonus opportunity. Please note that the base salary will vary based on geographic location, market conditions, and the candidate's experience. Key Responsibilities - Lead the implementation and continuous improvement of EHS programs, policies, and procedures across assigned locations. - Conduct site audits, inspections, and risk assessments to ensure compliance with OSHA, EPA, DOT, and other applicable regulations. - Partner with regional and local leadership to identify safety trends, develop corrective actions, and monitor performance metrics. - Support incident investigations, root cause analysis, and the development of corrective and preventive actions. - Deliver and coordinate EHS training, including new hire orientation, safety meetings, and specialized regulatory training. - Oversee environmental programs including waste management, spill prevention, and sustainability initiatives. - Manage EHS data reporting and ensure accurate tracking of key performance indicators (KPIs). - Serve as a subject matter expert for regional leadership and field operations on EHS matters. - Promote employee engagement and accountability for safety through proactive communication, coaching, and recognition. - Collaborate with corporate EHS to align regional programs with company-wide strategy and compliance goals. Qualifications - Willingness to travel up to 75% within the regions. - 7+ years of progressive EHS experience, including multi-site or regional management. - Strong knowledge of OSHA, EPA, and DOT regulations. - Proven ability to lead, influence, and drive cultural change across diverse teams. - Excellent communication, presentation, and analytical skills. Preferred Qualifications - Bachelor’s degree in environmental science, Safety, Engineering, or related field. - Professional certifications such as CSP, CHMM, or CIH. Core Competencies - Strategic and hands-on leadership. - Risk assessment and mitigation. - Regulatory compliance and reporting. - Training and communication. - Data-driven decision making. - Continuous improvement mindset. Benefits - Comprehensive benefits including professional development. - Competitive health care coverage. - Incentives and a healthy work-life balance. - Award-winning workplace for driven team members. - Recognition as a “Best Place to Work” by the Minneapolis/St. Paul Business Journal. - Consistent spot on Minnesota’s Fastest Growing Companies list.