• Provide Tier 1–2 support for Salesforce and RCA users, including intake, triage, troubleshooting, and resolution of incidents and requests. • Manage and prioritize a ticket queue with adherence to SLAs and clear communication with stakeholders. • Support onboarding/offboarding activities including user setup, licenses, roles, profiles, permission sets, and access governance. • Administer and optimize the security model: roles, profiles, permission sets, sharing rules, queues, public groups, and territories. • Maintain configuration across global processes: page layouts, record types, fields, validation rules, assignment rules, approval processes, and flows. • Maintain organizational hygiene through monitoring, audits, and proactive issue identification. • Support RCA quoting, pricing, contracting/subscriptions, amendments/renewals, and order handoff processes. • Troubleshoot quoting/pricing or contracting issues and partner with RevOps/Sales Ops on enhancements. • Support case lifecycle needs including routing, queues, SLAs/entitlements, macros, quick text, and productivity tools. • Maintain service dashboards and reporting; provide configuration support to operations teams. • Provide operational support for SPIFF workflows tied to compensation, including eligibility, crediting visibility, and user access. • Troubleshoot data or integration issues between Salesforce and SPIFF and support change readiness for comp-related updates. • Ensure all changes follow SOX‑controlled SDLC processes: request → approval → build → test → deploy. • Maintain strong segregation of duties (SoD) and proper role‑based access controls. • Document and maintain change management evidence including approvals, UAT sign‑off, release notes, and deployment validation. • Perform periodic access reviews and support internal/external audits. • Maintain data integrity controls for revenue‑impacting fields and objects. • Support control testing, remediation, and continuous improvement of documentation.

• Manage and coordinate complex calendars for 5 Senior Leaders, ensuring scheduling conflicts are resolved proactively. • Coordinate domestic and international travel, including itineraries, changes, and contingencies with precision. • Prepare, submit, and reconcile expense reports accurately and on time (up to 10% travel required). • Maintain systems, processes, and documentation that improve efficiency and clarity. • Take ownership of ad hoc projects as needed, driving them from conception to completion independently. • Serve as a key point of contact, maintaining great communication flow between leadership and internal/external stakeholders. Handle sensitive information with discretion and professionalism. • Multitask effectively in a dynamic, high-velocity environment where priorities can shift rapidly.

Role Description Sous l’autorité du chef du bureau RHC, vous êtes chargé de superviser et de coordonner l’activité de la section administration personnel civil dans les domaines relevant de votre responsabilité. A ce titre vous serez notamment chargé de : - Assurer de la bonne application de la règlementation relative à la gestion du temps de travail et des absences dans le SI GAETAN. - Réaliser la synthèse des différents tableaux déclaratifs relatifs aux éléments variables de rémunération (EVR) et d’exercer le contrôle de 1er niveau avant transmission de l’ensemble des documents au CSRH. - Contrôler la campagne L822-28 (retenue jours de RTT suite à maladie/accident) et la campagne CET (alimentation et droit d’option). - Réaliser une veille réglementaire en matière de maladies, d’accidents et de départs à la retraite. - Superviser le traitement des demandes de temps partiel thérapeutique, congé de longue maladie, congé de longue durée et congé de grave maladie. - Informer les agents sur leurs droits en matière de pensions et d’ASCAA. - Superviser le traitement des dossiers de retraite (travaux insalubres, amiante, invalidité…) avant transmission au CSRH. - Vérifier la complétude des déclarations de maladie professionnelle, accidents de service, de travail et de trajet avant transmission au CSRH. Vous assurez l’encadrement de quatre agents dont un est localisé sur le site de la presqu’île de Crozon. Qualifications - Expérience significative dans le domaine des ressources humaines au sein du ministère des armées. - Connaissance des statuts des fonctionnaires et des ouvriers d’Etat. - Expérience dans le domaine de l’administration du personnel civil (paie, gestion du temps de travail, pensions, accidents/maladie) fortement souhaitable. - Bonne organisation, adaptabilité et capacité à travailler en équipe et en réseau. - Maitrise des outils de bureautique (Word/Excel/Outlook) ainsi que des principales applications RH du MINARM (ALLIANCE, GAETAN, LIBELLUS). Requirements - Poste ouvert au corps des Secrétaires administratifs (tous grades) titulaires. - Dossier de candidature doit comporter: CV - Lettre de motivation et les 3 derniers entretiens d'évaluation. Elements de candidature - Documents à transmettre : CV et lettre de motivation obligatoires. Personnes à contacter - gsbdd-bsl.resp-mobilite.fct@intradef.gouv.fr - gsbdd-bsl.resp-mobilite.fct@intradef.gouv.fr

- Serve as the primary administrative support for the CX department during core business hours - Maintain accurate digital records, documentation, and internal trackers (tickets, renewals, contracts, onboarding checklists, etc.) - Prepare, edit, and format documents, reports, and presentations using Microsoft 365 - Manage shared calendars, schedule virtual meetings, and coordinate internal and customer-facing calls - Ensure information is well-organized and easily accessible across shared drives and collaboration tools - Assist with remote customer onboarding logistics, including documentation, scheduling, and internal handoffs - Track customer follow-ups, escalations, and action items to support timely resolution - Maintain accurate customer data in CRM, ticketing, or PSA platforms - Support customer communications such as service notifications, renewals, surveys, and follow-ups - Act as an administrative liaison between the CX team and technical teams using remote collaboration tools (Teams, email, ticketing platforms) - Track licenses, subscriptions, and customer-related hardware assets where applicable - Assist with vendor coordination, invoices, and basic procurement tasks related to IT services - Help ensure CX tools and systems are organized and kept up to date - Identify opportunities to streamline remote administrative workflows and improve team efficiency - Document and maintain CX processes, SOPs, and best practices in shared knowledge bases - Support virtual team meetings, initiatives, and CX projects as needed