Role Description Zurich is currently looking for an RCIS Crop Claims Field Adjuster II to work out of the state of Kansas. This incumbent will work from a home-based office. This position is scheduled to work 40 hours per week. Approximately 50% travel is expected to cover the territory. The ideal candidate will need to live and service within a 100-mile area of the following Kansas counties: - Cheyenne - Decatur - Graham - Greeley - Logan - Rawlins - Scott - Sheridan - Sherman - Thomas - Wallace - Wichita As a Crop Adjuster II, your primary responsibilities will include: - Completing field inspections and related responsibilities such as reading maps and aerial photos, measuring fields, storage bins, and discussing findings of crop loss with farmers on the most complex non-routine, problematic claims including controversial claims. - Conveying complex regulations and interpretations to claimants, agents, and industry people on claim situations. - Performing fact finding regarding crop damage, recording information and transmitting loss information to accurately determine potential indemnities. - Gathering relevant facts, utilizing applicable law and establishing basic principles of negligence. - Completing claim reviews and audits on lower-level adjusters as assigned. - Ensuring legal compliance by maintaining a strong working knowledge of regulatory and company policies and procedures. - Contributing to the team effort by accomplishing related results and participating on projects as needed. Qualifications - High School Diploma or Equivalent and 2 or more years of experience in the crop insurance and claims adjusting area. - Crop Adjuster Proficiency Program Certification (CAPP) required. - Reliable personal transportation and travel within territory. - RCIS Crop Adjuster Physical Requirements: walk in agricultural fields up to 3 miles, climb agricultural storage bins up to 25 feet, lift 25 lbs. to 50 lbs., work outdoors in varying temperatures/weather conditions. Requirements - Excellent verbal, written and interpersonal communication skills. - Strong organization and prioritization skills. - Intermediate Microsoft Office skills. - Experience providing technical training to other crop professionals. Benefits - Competitive pay and comprehensive benefits for employees and their families. - Pay range: $23.66 - $33.89, with short-term incentive bonus eligibility set at 5%. - Potential for bonuses and merit increases.

• Initiate the investigation of new claims • Make liability/coverage decisions • Evaluate and negotiate settlements of collision, specified perils, property damage, and liability losses as appropriate • Manage and oversee the work of outside adjusters, appraisers and experts • Establish contact with the insured and claimant within established protocol • Recognize coverage issues and bring them to the attention of the supervisor • Develop basic understanding of liability and coverage principles • Recognize state specific laws and claims regulations throughout the United States to insure proper compliance in claims investigation including sending and securing proper documentation • Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods • Summarize and make recommendations for disposition of claims in excess of the individual settlement authority • Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints • Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines • Maintain state license by completing continuing education coursework and/or work towards a claims designation • Handle small claim suits as needed

Role Description We are looking for a highly capable Senior Construction Technical Claims Specialist Team Lead to join our team and work from any of the following Argo offices: Albany, Chicago, Los Angeles, New York City, Omaha, or Richmond (VA). Alternatively, we can fill this role with a fully remote employee, except in the States of AK, DE, HI, KY, MI, MS, MT, ND, SD, or VT. This role will be adjudicating our most complex construction defect claims for our customers and contribute to providing superb results for our clients. Candidates must be able to work during standard business hours. - Working under limited oversight under broad management direction, adjudicate construction defect claims at the highest authority limits on assignments reflecting the highest degree of technical complexity, potentially with major impact on departmental results. - Conducting detailed information gathering, analysis and investigation to find solutions to issues that are numerous and undefined. - Reporting to senior management and underwriters on claims trends and developments. - Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage. - Investigating claims promptly and thoroughly, including interviewing all involved parties. - Managing claims in litigation. - Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution. - Properly setting claim reserves, taking into account how different policy wordings impact the claims reserving process. - Identifying loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management. - Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution. - Preparing reports for file documentation. - Applying creative solutions which result in the best financial outcome. - Negotiating highly complex settlement packages within scope of authority in order to settle claims in the most cost-effective manner. - Processing mail and prioritizing workload. - Responsible for telephone calls and written correspondence to/from various parties (insured, claimant, etc.). - Having an appreciation and passion for strong claim management. Qualifications - A deep knowledge of construction defect claims, along with an exceptional focus on customer service, typically achieved through a minimum of: - Seven years’ experience adjudicating construction defect claims with exposure of $100,000 or more. - Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating commercial general liability bodily injury claims beyond the minimum experience required above may be substituted in lieu of a degree. - Licenses in multiple jurisdictions. Applicants either need to possess a General Adjusting License in Florida, Texas or Wyoming or currently be licensed in multiple other jurisdictions. - Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable). - Ability to regularly exercise discretion and independent judgment with respect to matters of significance. - A strong focus on execution in getting things done right. - Must have excellent communication skills and the ability to build lasting relationships. - Exhibit natural and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking. - Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly. - Excellent evaluation and strategic skills required. - Strong claim negotiation skills a must. - Knows how claims reserving techniques are used and how to assess whether a claim reserve is accurate. - Ability to develop and maintain productive relationships with clients, business partners and organizational peers with a focus on timely and meaningful exchanges of information. - Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines. - Demonstrates innovative thinking and regularly shares ideas to help the team whenever possible. - Client focus – the ability to effectively determine specific client needs and to provide value-added solutions. - Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO. - Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis. - Proficient in MS Office Suite and other business-related software. - Polished and professional written and verbal communication skills in order to present information accurately and effectively. - The ability to read and write English fluently is required. - Must demonstrate a desire for continued professional development through continuing education and self-development opportunities. - Licensed Claims Examiner (Based on state) Must be licensed or have ability to quickly obtain a license in each jurisdiction requiring a license to adjudicate first party claims within 120 Days. Benefits - Competitive compensation package. - Performance-based incentives. - Comprehensive benefits program, including health, dental, vision, and 401(k) with company match. - Paid time off. - Professional development opportunities.

• Take end-to-end ownership of a diverse portfolio of rental vehicle claims across your designated region. • Investigate incidents and determine liability. • Manage complex customer disputes and negotiate recoveries. • Drive claims through to resolution while balancing commercial outcomes with exceptional customer experience. • Assess liability across a range of claim types, including single vehicle incidents, multi-vehicle accidents, theft claims and third-party matters. • Manage disputed claims and support the National Claims Manager with escalated or complex claims matters. • Respond to and manage AFIA complaints and other external dispute resolution matters within required timeframes. • Assist with tribunal-related matters, including preparation of evidence, submissions, and attendance where required. • Provide claims guidance and support to Branch Managers, Fleet Controllers and operational stakeholders.