• Take end-to-end ownership of a diverse portfolio of rental vehicle claims across your designated region. • Investigate incidents and determine liability. • Manage complex customer disputes and negotiate recoveries. • Drive claims through to resolution while balancing commercial outcomes with exceptional customer experience. • Assess liability across a range of claim types, including single vehicle incidents, multi-vehicle accidents, theft claims and third-party matters. • Manage disputed claims and support the National Claims Manager with escalated or complex claims matters. • Respond to and manage AFIA complaints and other external dispute resolution matters within required timeframes. • Assist with tribunal-related matters, including preparation of evidence, submissions, and attendance where required. • Provide claims guidance and support to Branch Managers, Fleet Controllers and operational stakeholders.

Role Description We are seeking an experienced Bilingual Insurance Verification and Authorization Specialist to support our client's healthcare practice. The ideal candidate has strong hands-on experience handling insurance verifications, prior authorizations, and peer-to-peer review coordination in a U.S. medical setting. Fluency in both English and Spanish is required for this role. - Verify patient insurance coverage and benefits prior to appointments - Process and follow up on prior authorization requests - Call insurance companies directly to coordinate peer-to-peer reviews - Schedule patient appointments as needed - Manage fax communications using RingCentral - Communicate with the internal team via Microsoft Teams and DialPad - Maintain accurate and up-to-date records in DrChrono EMR Qualifications - Bilingual in English and Spanish -- fluent written and verbal communication required (non-negotiable) - Strong experience with insurance verification and prior authorizations in a U.S. healthcare setting - Experience calling insurance companies and coordinating peer-to-peer reviews - Experience scheduling patient appointments - Proficiency with DrChrono EMR required - Proficiency with Microsoft Teams required - Experience with DialPad for phone and text communication preferred - Experience with RingCentral for fax management preferred Requirements - Available Monday through Friday, 9:00 AM to 5:00 PM EST Benefits - Pay: $5 or $6 USD per hour depending on experience - Full-time contractor position (40 hours per week) - Schedule is Monday through Friday, 9:00 AM to 5:00 PM EST

Role Description Wir suchen aktuell: Senior Schadensachbearbeiter (m/w/d) mit 100 % Homeoffice Startdatum: Ab sofort Einsatzort: Deutschlandweit im Homeoffice Vertragsart: Festanstellung durch unseren Kunden Ihre Aufgaben: - Sie bearbeiten (Groß-)Schäden aus dem Bereich Sachversicherung (Wohngebäude, Hausrat) - Sie verantworten den gesamten Schadenabwicklungsprozess - Sie kümmern sich u.a. um die Reduzierung der Schadenaufwendungen und die Durchführung von Regressen Qualifications - Sie haben eine abgeschlossene Ausbildung oder Studium z.B. im Bereich Versicherungen und Finanzen, Jura/Recht, o.ä. - Sie bringen mehrjährige Berufserfahrung in der Schadenbearbeitung mit Requirements Treffen nicht alle Punkte auf Sie zu? Senden Sie uns dennoch Ihren Lebenslauf. Unsere Erfahrung zeigt, dass viele Kriterien bei der Besetzung einer Position entscheidend sind, nicht immer nur die Offensichtlichen. Benefits - Flexible Arbeitszeiten - 100 % Homeoffice/ remote Work (deutschlandweit) - 30 Tage Urlaub - Betriebliche Altersvorsorge - Gruppenunfallversicherung - Möglichkeit zur Workation - Weiterbildungs- und Entwicklungsmöglichkeiten - Individuelle Einarbeitung - Möglichkeit zum Sabbatical - Firmenkreditkarte - Job-Rad - Firmenevents - Corporate Benefits Company Description Unser Mandant ist ein weltweit führendes Unternehmen für Risikomanagement und Schadensregulierung. Es bietet hochwertige Dienstleistungen im Bereich Versicherungen, Risikoberatung und Schadensregulierung an. Mit einem erfahrenen Team und einem globalen Netzwerk unterstützt es Kunden dabei, Risiken zu managen und Schäden effizient zu regulieren. Im Rahmen seines Wachstums suchen wir motivierte Kandidaten (m/w/d), die zur weiteren Erfolgsgeschichte beitragen wollen.

Role Description Passionate adjuster who cares about the customer and their experience. - Empathetic. You exercise empathy and patience towards everyone you interact with. - Sense of urgency at all times. That does not mean working at all hours. - Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured's best interest. - Conflict enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. - Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. - Anti status quo. You don't just wish things were done differently, you act on it. - Communicative. (we'd love to know what this means to you) - And did we mention, you have a sense of humor. Claims are hard enough as it is. Reporting to the Team Lead, you will manage your own portfolio of credit hire and bodily injury claims across a mix of commercial motor accounts. - Be consistently dependable in achieving or exceeding individual goals and targets, and proactively overcoming obstacles in your claims handling. - Follow and apply best practices for claims handling across the full lifecycle, including claim intake, investigation, evaluation, settlement, and recovery. - Identify and flag trends, patterns, or process concerns within your own caseload to your Team Lead to support wider data analysis and improvement. - Ensure your handling of claims meets client and customer expectations at every stage of the claims process. - Escalate complex or high-value claims to your Team Lead in a timely and well-documented manner. - Maintain accurate and adequate reserves on all claims within your portfolio, in line with internal guidelines. - Identify and promptly report indicators of fraudulent claims activity to your Team Lead, and adhere to all legal and regulatory compliance requirements in your day-to-day handling. - Contribute positively to team culture, support colleagues where needed, and take ownership of your own professional development. - Maintain thorough and accurate claims records and documentation, and provide your Team Lead with timely updates on claim progress, emerging trends, and any concerns within your portfolio. Qualifications - 3+ years of experience in insurance claims handling, with exposure to motor claims preferred. - Hands-on experience in personal injury and/or credit hire claims, with a working knowledge of GTA and commercial credit hire agreements. - Technical Knowledge: A solid and developing understanding of motor claims processes, including familiarity with relevant Claims Portals, Civil Procedure Rules (CPR), and multi-jurisdiction claims handling. - Awareness of industry regulations and a commitment to following compliance guidelines and internal procedures in day-to-day claims handling. - Comfortable adopting and working within claims management systems and technology, with a willingness to embrace process improvements as directed by the team lead. - Consistent demonstration of quality and accuracy in claims assessment, documentation, and decision-making, with strong attention to detail. - High standards of integrity and ethics when handling sensitive customer and claim information, with a clear sense of personal accountability. Benefits - Generous health-insurance package with nationwide coverage, vision, & dental. - Retirement plan with employer matching. - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work. - Work from anywhere to facilitate your work life balance. - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! - Additionally, we will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role. - Work toward reducing and eliminating all the administrative work from an adjuster role. - Foster a culture of empathy, transparency, and empowerment in a remote-first environment. Company Description At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!