• Deliver inspirational presentations and complex prototype demonstrations that validate software solutions and solve critical business issues for C-level prospects. • Consult directly with construction executives to analyze unique business processes and determine the ideal software fit for their accounting and project management workflows. • Partner with product development and consulting teams to document process gaps, influence product roadmaps, and architect innovative workarounds. • Orchestrate demonstration-deployment strategies across comprehensive financial and field entry workflow solutions.

Role Description JD Power Dealer Solutions, a leading provider of software solutions for the automotive industry, is seeking an Entry-Level Solutions Specialist to join our Automotive Dealer Solutions team and support our Inventory platform. In this role, you will play a key part in delivering exceptional customer support and helping clients maximize the value of our inventory management solutions. Our team is responsible for onboarding and implementing new clients, guiding them through the entire process from initial set-up and configuration to training and successful adoption. The ideal candidate is customer-focused, enjoys building and maintaining strong relationships, and thrives in a collaborative environment. They are highly organized, detail-oriented, and committed to ensuring a positive customer experience. Duties and Responsibilities: - Provide top-notch customer service and technical support via phone or email. - Troubleshoot and resolve customer issues related to the Inventory platform. - Collaborate with internal teams to identify and escalate complex issues. - Escalate issues to 3rd party partners in a professional manner. - Document customer interactions and maintain accurate records in our CRM. - Schedule Workbook calls with clients to obtain needed information to complete the setup workbook. - Move an order from initial setup through all the necessary steps to successfully complete setups in a timely manner. - Complete checklist to ensure setups are done with the highest quality in mind. - Stay up to date on new features and releases of our inventory management solution. Qualifications - 0-2+ years experience in B2B customer success, professional services, technical support or account management (or equivalent education). - Empathetic, positive attitude with a desire to help our customers reach their goals. - Strong communication, problem solving, analytical, public speaking and presentation skills. - Proficiency with technology and willingness to learn new systems and tools. Requirements This position has a starting salary range of $65,000 - 80,000 USD per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employee’s pay within the range is determined by a number of factors, including relevant skills, education, qualifications, experience, performance, business or organizational needs, and geographic location. Benefits JD Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Company Description - Our mission in the market we serve is clear: To power every auto-related decision through proprietary data, advanced analytics, deep industry expertise, and seamless workflows that connect insight to action. - We POWER Our Customer's Success. - We are Innovative, Collaborative and Grounded in Data. - We Make Things Easy. - We Get It Done. - We Start with Trust & Prove it Everyday.

• Working with companies to help educate and drive the Arctic Wolf Networks CyberSOC business value for customers • Deliver technical presentations and demos with a focus on the business requirements of the customer • Create an environment in which prospects become customers and customers become evangelists • Work through obstacles during the sales process, help the customer understand how Arctic Wolf addresses their requirements and concerns • Represent the voice of Arctic Wolf to the customers, and represent the customers' voice to Arctic Wolf • Assist sales qualification and own the technical architecture design

Role Description This role is responsible for building strong relationships with key customers and stakeholders, advising and influencing their strategic decisions, and tackling unique customer issues. The role collaborates with internal teams on account planning, sales strategy, and solution customization while mentoring junior team members. The role navigates technical customer challenges and works towards customer satisfaction and the organization’s growth. - Leads the design of complex, innovative, and strategic solutions that address unique customer challenges and align with the organization's long-term goals. - Fosters deep and strategic relationships with key customers and stakeholders, acting as a trusted advisor and influencing their business decisions. - Delivers compelling presentations and engages with executive-level customers, articulating the value proposition of the organization's solutions in alignment with the customers' business goals. - Develops and executes strategic account plans for high-profile customers, coordinating with sales teams to ensure long-term customer satisfaction and growth. - Leads the design and implementation of highly intricate integrations with third-party solutions, showcasing the organization's ability to seamlessly connect diverse technologies. - Tackles intricate technical challenges and unexpected customer issues with innovative problem-solving skills, demonstrating an ability to handle complex scenarios. - Leads or contributes to high-impact initiatives that drive revenue growth, improve operational efficiency, or enhance customer experience. - Identifies potential risks associated with complex solutions and develops strategies to mitigate them, ensuring successful project outcomes. - Organizes innovation workshops to explore new ways to address customer challenges and create novel solutions. - Acts as a mentor to junior team members, guiding their professional growth, sharing deep product and domain expertise, and promoting a culture of excellence and continuous improvement. Qualifications - Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. - Typically has 7-10 years of work experience, preferably in technical selling, consultative selling, account management, or a related field. - Active Top Secret (TS) security clearance required; TS/SCI preferred. Knowledge & Skills - Amazon Web Services - Application Programming Interface (API) - Cloud Computing - Cloud Services - Computer Science - Customer Success Management - Demonstration Skills - Enterprise Application Software - Extract Transform Load (ETL) - IT Infrastructure - Microsoft Azure - New Product Development - Presales - Product Management - Request For Proposal - Sales Process - Sales Prospecting - SAS (Software) - Software As A Service (SaaS) - Virtualization Impact & Scope - Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity - Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Compensation The on-target earnings (OTE) range for this role is $147,300 to $231,300 USD annually with a 80%/20% (salary/incentive) mix. Pay varies by work location, job-related knowledge, skills, and experience. Benefits - Health insurance - Dental insurance - Vision insurance - Long term/short term disability insurance - Employee assistance program - Flexible spending account - Life insurance - Generous time off policies, including: - 4-12 weeks fully paid parental leave based on tenure - 13 paid holidays - Additional flexible paid vacation and sick leave