Title: Senior Specialist, Business Analyst, GDO - Patient & Site Engagement Location: Princeton, NJ, United States Job Description: time type Full time job requisition id R1603163 Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. The Senior Specialist, Business Analyst in the Patient & Site Engagement and Trial Feasibility & Forecasting Product Line in Global Development Operations IT (GDO IT) play a key role in bridging the gap between Clinical operations needs and IT solutions, primarily focusing on Patient Engagement. This is a hands-on role where the successful candidate will work closely with Global Patient Recruitment, Study and Patient Experience teams to gather requirements, design prototypes, work with Product Manager to develop and support the technology solutions throughout its lifecycle. Major Responsibilities and Accountabilities: - Serve as the system/business analyst on assigned initiatives in Patient & Site Engagement product line within Global Development Operations IT organization. - Develop effective business relationships with stakeholders to ensure successful delivery of technology initiatives and bring creative ideas to help solve pain points and business challenges. - Work closely with product managers and business stakeholders to solve business problems using AI first approach. - Create IT documentation artifacts in support of an agile technology implementations, including but not limited to requirements specifications, process diagrams, user acceptance test plans, traceability matrices, wireframes, training documents, and change management artifacts. - Prototype technology solutions using tools such as python, Jupyter Notebook, and Figma. - Use AI to generate SQL scripts to analyze data, identify gaps, trends and improvement opportunities to analyze data, identify gaps, trends, and improvement opportunities. - Generate relevant reports and visualizations. - Be the ‘Human in the Loop’ for AI products and Configure, test, and validate applications with engineering team. - Coordinate and execute user acceptance testing, validate requirements, and manage traceability matrices. - Participate in retrospectives, collect user feedback, and propose improvements to business capabilities. - Develop effective business relationships with stakeholders to ensure successful delivery of technology initiatives. Qualifications Minimum Requirements - Minimum education of a bachelor’s degree in computer science, computer engineering, life sciences, or related discipline is required. - Minimum of two (2) years of experience as a technical business analyst, preferably in pharmaceutical, clinical research, or healthcare settings is required. - Experience using Python or similar tools for scripting, automation, and analytics. - Proficiency in SQL, Python for data manipulation, automation, and reporting tasks. - Experience using business analysis tools (Figma, JIRA, MS Office, or comparable platforms). - Effective communicator with ability to drive conversations with technical and non-technical stakeholders. - Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment. - Collaborative team player with willingness to learn and adapt in a dynamic product ecosystem. #LI-Hybrid If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career. Compensation Overview: Princeton - NJ - US: $76,080 - $92,185 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include: - Health Coverage: Medical, pharmacy, dental, and vision care. - Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP). - Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support. ​Work-life benefits include: Paid Time Off - US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees) - Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day. All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown. *Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program. Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues. On-site Protocol BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role: Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

• Work with clients and technical resources to identify their business problems and develop the right approach and analytical solution • Plan and design simple to semi-complex business processes and system modifications • Make recommendations to improve and support business activities • Gather business requirements through a variety of techniques such as work sessions and interviews then analyze and document client complex business requirements and processes; communicate these requirements to appropriate parties • Create complex test case scenarios to be used in testing; monitor/oversee the testing of business applications to verify that all client requirements are incorporated into the system design • Develop business requirements documents/user stories to support the required modifications • May plan, allocate and monitor work of other business analysts • Understand simple to complex systems and related data to surface actionable insights, demonstrate sound judgment and decision-making skills • Assist in providing time estimates for project related tasks • Aid in updating process and procedural documentation • Develop basic understanding of technical development cycle of mobile application or web portals • Support QA, UAT and Release phases of the project via defect analysis, change maintenance, etc. • Any other task that may be assigned

Role Description The Senior Business Systems Analyst (BSA) will serve as a functional and technical expert in Oracle Cloud Time and Labor (OTL), supporting configuration, production operations, integrations, and continuous enhancement initiatives. This role partners closely with Payroll, Absence, HR, and IT teams to ensure accurate time capture, processing, and downstream payroll integration. The ideal candidate must be an OTL expert with a production troubleshooting mindset, strong cross-module knowledge, and the ability to diagnose real-world data and integration issues quickly. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Lead analysis, configuration, and support of Oracle Time and Labor (OTL) solutions - Support the Time Card lifecycle including entry, validation, approvals, and payroll integration - Own business requirements, functional design, and solution validation for OTL enhancements - Investigate and resolve production defects, data discrepancies, and integration issues - Partner with Oracle Support (using SRs) for defect triage and resolution - Perform root cause analysis across Time, Absence, and Payroll interactions - Manage ServiceNow Demands and Defects - Analyze interactions between Time & Labor and Absence Management - Ensure accurate handling of leaves of absence, pay codes, and eligibility rules - Support payroll integration validation and reconciliation - Lead functional testing for Oracle quarterly updates (e.g., 26A, 26B) - Develop test scenarios and coordinate/assign execution across teams - Coordinate defect tracking and validation during system releases - Support inbound/outbound integrations (e.g., time feeds from UKG WFM Pro or other time systems) - Validate data flows into Oracle HCM and downstream reporting tools - Partner with reporting teams (e.g., Power BI) to resolve data discrepancies - Maintain configuration workbooks and tracking of OTL changes - Define best practices for managing configuration and release artifacts - Drive continuous improvement in timekeeping and payroll processes - Facilitate working sessions with HR, Payroll, IT, and vendor teams - Support weekly governance and operational reviews - Provide recommendations on system improvements and industry best practices - Leverage enterprise-approved AI and digital productivity tools to streamline workflows, automate tasks, and drive continuous improvement - Evaluate emerging trends to inform solution design and strategic innovation - Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI. Qualifications - 5+ years of experience as a Business Systems Analyst, Systems Analyst, or in a related technical role - 3+ years of experience in Oracle Cloud Time and Labor (OTL) - 2+ years of experience in strong understanding of Oracle: Time entry, approval workflows, rules, pay codes, eligibility, and configuration - 2+ years of experience with production support and incident management, including Oracle Service Requests (SRs) and defect resolution Preferred Qualifications - Bachelor’s degree or equivalent experience - Experience in the healthcare industry, health insurance, or related clinical/financial platforms - Experience utilizing modern productivity tools or generative AI assistants to draft documentation, organize information, or enhance system analysis workflows - Experience writing SQL queries for data analysis, validation, and system troubleshooting - Experience with Oracle HDLs (HCM Data Loader) - Experience with Oracle Redwood Pages and Visual Builder Studio (VBS) - Experience with Oracle Fast Formulas - Oracle Absence Management expertise - Experience conducting functional testing for quarterly system releases Requirements - All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description The Business Analyst – Sales & Operations Planning (S&OP) plays a critical role in aligning client demand with workforce capacity and operational execution in a high-volume, field-based services environment. This position serves as a central analytics and planning partner across operations, staffing, and account teams to ensure programs are delivered accurately and on time. This role is instrumental in improving forecast accuracy, labor utilization, and overall operational performance while enabling data-driven decision-making across the business. - Translate retailer and client program requirements into structured labor demand forecasts across campaigns, store resets, product launches, and seasonal initiatives. - Analyze workforce supply and capacity across field teams, labor pools, and third-party partners to balance staffing with forecasted demand. - Support and facilitate weekly and monthly S&OP processes, coordinating inputs across operations, recruiting, finance, and account teams. - Perform variance and gap analysis to identify discrepancies between planned and actual execution, quantify impact, and recommend corrective actions. - Develop and maintain KPI dashboards tracking metrics such as fill rates, labor utilization, schedule adherence, and cost efficiency. - Partner with account management teams to incorporate client-specific needs, volume changes, and scheduling constraints into planning models. - Identify opportunities to improve forecasting accuracy, planning processes, and overall S&OP maturity. Qualifications - Bachelor’s degree in Supply Chain, Business, Operations, or a related field - 1–3 years of experience in S&OP, workforce planning, supply chain analytics, or a related function - Experience in service-based, staffing, or field operations environments preferred - Strong analytical skills with attention to data accuracy and integrity - Advanced proficiency in Excel or Google Sheets for modeling and forecasting - Experience with BI and analytics tools (e.g., Power BI, Tableau, Looker) - Familiarity with workforce management or scheduling tools (e.g., Kronos, Deputy, Replicon) - Understanding of S&OP or integrated business planning processes - Ability to translate complex data into clear, actionable insights for non-technical stakeholders - Strong organizational, problem-solving, and communication skills - Ability to collaborate across multiple teams and manage competing priorities - Basic influencing and stakeholder alignment capabilities Requirements - Fully remote, home-office environment - Standard Monday–Friday schedule, with occasional flexibility required for evenings or weekends to meet business needs - Quarterly field visits to observe retail or field operations firsthand Benefits - Supports 4–5 major projects annually - Collaborates with 30–50 internal stakeholders across operations, recruiting, and client services - Regularly participates in 15–25 cross-functional planning meetings per month