Role Description The Senior HRIS Analyst, well-versed in multiple software systems and an expert in Ceridian Dayforce, manages company-wide responsibility for the HRIS system and serves as a key member within the Human Capital Management team. The Senior HRIS Analyst leads the ongoing support and maintenance of the Ceridian Dayforce Human Resource Information System (HRIS) and provides expertise to support other HR-related systems. The Senior HRIS Analyst serves as a subject-matter expert and technical point of contact for all internal and external customers. Responsibilities include: - Ensuring data integrity - Leading system testing relating to updates and changes - Executing reporting - Conducting frequent data flow and process analysis - Defining opportunities for improvement Qualifications - Bachelor’s degree in business administration, Human Resources, Information Technology or related discipline - At least 5 years’ experience in Ceridian Dayforce and Ceridian Dayforce configuration - Advanced knowledge and understanding of payroll and/or HRIS systems - Strong acumen of Microsoft Excel, PowerPoint and Word - Expertise in report writing - Experience with Ultimate Software a strong plus - Experience in HR Analytics and cloud-based Document Management - Experience in Project Management and Systems Implementation - Ability to research and solve functional problems as it relates to user experience - Ability to communicate and coordinate effectively with management across various departments - Ability to juggle multiple, competing priorities while paying strong attention to detail - Demonstrated organizational, critical thinking, interpersonal, planning, problem solving, and business analytical skills - Ability to present findings and translate data into legible documents - Able to write and speak clearly, easily communicating complex ideas - Highly organized and able to manage time well and meet deadlines - Ability to maintain the highest level of confidentiality - Ability to work effectively and thrive in a fast-paced, multi-location, and high growth environment Requirements - Serve as the Ceridian Dayforce HRIS application system administrator - Serve as a super-user for HRIS for data entry, updates, troubleshooting, reports generation - Analyze, design and build ad hoc complex reports and documents - Provide specialized HRIS support and development services for human resources related applications - Provide production support for new and existing applications/interfaces - Review and analyze the effectiveness and efficiency of existing applications and systems - Identify and present solutions to improve utilization and efficiencies of various applications and systems - Perform application design, configuration, and integration - Plan, design, and implement additions, upgrades, replacements, or retirement of applications - Oversee and perform tests for existing and new applications - Assist in maintenance, troubleshooting, and design of HRIS and other human resources computer applications and systems - Actively participate in the analysis and implementation of solutions related to data integrity and consistency - Create, maintain, and monitor accurate workflows and forms within the system - Collaborate in preparation and delivery of system training to management and employees - Work collaboratively with systems vendors, finance (payroll), and other departments - Create and document Standard Operating Procedures - Lead, support, and assist with projects as assigned - Research and maintain up-to-date knowledge regarding use of Dayforce and other related HCM products - Manage projects and process improvement - Complete special projects as assigned Benefits - Comprehensive medical, dental, vision, and prescription coverage - Wellness program supporting overall well-being - Company-paid basic life and AD&D insurance - 401(k) plan with company match - Tuition reimbursement opportunities - Paid time off for vacation and illness - Six paid company holidays - Floating holiday - Company-paid training and computer equipment - Performance-based bonus program - Paid time off for volunteer activities - Employee referral bonus program - Career development and training opportunities, including leadership growth

Role Description The Installation Quality Analyst is responsible for owning the end-to-end analytical lifecycle supporting installation and service operations. This role goes beyond reporting and dashboard creation, requiring independent analytical ownership, including validating data, identifying root causes, and delivering decision-ready insights that drive measurable business outcomes. The Analyst will operate in a fast-paced, evolving environment and is expected to work effectively through ambiguity, proactively identify gaps and risks, and independently drive workstreams to completion with minimal oversight. What This Role Does: - Designs, implements, and continuously refines a quality assurance program that supports installation and service operations. - Develops and maintains performance measurement frameworks, including KPIs, scorecards, and sound evaluation methodologies. - Ensures quality program and reporting infrastructure are grounded in clear definitions, measurable standards, and consistent application. - Owns the full analytical lifecycle from problem definition through insight delivery, including: - Data sourcing, validation, and structuring - Exploratory data analysis and trend identification - Root cause analysis and hypothesis testing - Insight generation and recommendation development - Delivers decision-ready outputs that are: - Accurate, validated, and complete - Logically sound and aligned with underlying data - Structured for clear stakeholder interpretation - Translates data into actionable recommendations with defined business impact, including tradeoffs, risks, and expected outcomes. - Builds and maintains dashboards and reporting in Salesforce, Power BI, or similar tools with a focus on clarity, usability, and insight generation. - Performs recurring and ad hoc analyses to evaluate installation quality, agent and contractor performance, and operational efficiency. - Identifies performance gaps and proactively recommends data-driven solutions to improve quality, cost, and customer experience. - Ensures alignment between data, analysis, and conclusions by challenging inconsistencies and validating findings prior to delivery. - Performs data cleaning, validation, and quality checks to ensure integrity and reliability of outputs. - Applies structured analytical methods, including: - Descriptive and comparative analysis - Segmentation and cohort analysis - Metric design and KPI tracking - Identifies and resolves ambiguity in data definitions, measurement frameworks, and reporting structures while ensuring reproducibility and documentation of analytical processes and outputs. - Partners with cross-functional stakeholders, including Operations, Marketing, and Field Service to translate business questions into analytical frameworks. - Presents findings and recommendations clearly and confidently to stakeholders at multiple levels. - Proactively identifies and escalates risks, blockers, inconsistencies, and flawed assumptions using data-driven solutions and recommendations aligned with business objectives. - Independently manages multiple workstreams and priorities while maintaining visibility into progress, proactively communicating updates, and adjusting timelines with clear rationale to ensure timely and complete delivery. - Ensures all deliverables meet “ready for review” standards with minimal rework required. - Performs other duties as assigned. Qualifications - A high school diploma or equivalent is required; a bachelor’s degree in data analytics, statistics, economics, mathematics, or a related field is preferred. - A minimum of two (2) years of experience in data analysis, business analytics, or similar roles is required. - Strong analytical thinking and problem-solving skills, with demonstrated ability to interpret data and generate insights. - Experience working with data tools such as Excel, SQL, Power BI, Tableau, or similar. - Foundational knowledge of data analysis techniques, including data cleaning, validation, root cause, and exploratory analysis. - Strong attention to detail and commitment to data accuracy and completeness. - Ability to operate in ambiguous environments and take initiative to define problems and solutions. - Excellent communication and presentation skills, including ability to clearly explain data, insights, recommendations, and key project information to all levels of the organization. - Demonstrated ability to manage multiple priorities, set direction, and solve problems in a fast-paced environment. - Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives results. - Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. - Willingness and ability to work flexible hours as needed and travel up to 5%, which may include occasional overnight travel. - Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack). Preferred - Background in telecommunications, field installations, customer service, or related industries. - Experience with Salesforce or similar CRM platforms. - Familiarity with KPI design, performance scorecards, and operational metrics. - Exposure to statistical analysis, hypothesis testing, or experimental design. - Experience in quality assurance, operations, or customer experience environments. Physical Demands In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process. Employees may experience the following physical demands for extended periods of time: - Sitting, standing, and walking (95-100%) - Keyboarding (70-90%) - Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%) Work Environment 100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazardous driving and traffic hazards. Travel is required, approximately 5%, and may include overnight and out-of-state trips. Compensation $67,000 to $82,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package. Intrigued to learn more? When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like. Equal Opportunity Employer ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship. Protecting Your Candidate Experience At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind: - All legitimate ClearCaptions job openings are posted exclusively on this careers page. - Our recruiters will only contact you from verified @clearcaptions.com email addresses. - We will never offer a job through LinkedIn messages or any social media platform. - We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process. - We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com. We’re committed to a hiring process that is respectful, secure, and clear every step of the way.

Title: Senior Payroll Analyst Location: Hybrid - San Francisco, New York City, Austin Job Description: About Vercel: Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. About the Role: As a Senior Payroll Analyst, you’ll be a critical engine keeping our global payroll running accurately and on time. This isn’t a role for someone who wants to maintain the status quo. You’ll own multi-jurisdiction payroll execution across 34 US states and Canada, drive continuous process improvements, and serve as a key partner to HR, Finance, and Legal as we scale. This role collaborates closely with People Operations and Accounting. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team. What You Will Do: - Process full-cycle, multi-state US, payroll end-to-end across bi-weekly and semi-monthly pay cycles using ADP Workforce Now and Workday. - Work with third party providers to process Canada and LATAM payrolls - Reconcile payroll data between Workday HRIS and ADP WFN, ensuring accuracy of earnings, deductions, taxes, and benefits contributions before each pay run. - Manage multi-state tax compliance across all 34 active states including new-hire reporting, SUI/SIT registration, local tax setup, and year-end W-2/T4 processing. - Administer Canadian payroll in compliance with federal and provincial requirements (source deductions, ROEs, T4s, and year-end remittances). - Partner with HR, Total Rewards, and Finance to process payroll changes including new hires, terminations, LOAs, equity compensation events, and off-cycle payments. - Identify, document, and lead process improvement initiatives that increase accuracy, reduce manual effort, and scale with company growth - you’ll be expected to leave each process better than you found it. - Support payroll audits, internal controls reviews, and SOX-adjacent compliance activities as the company moves toward an IPO-ready finance posture. - Serve as a tier-2 escalation point for employee payroll inquiries, resolving issues with speed and professionalism. - Monitor regulatory changes in federal, state/provincial, and local tax law and proactively flag impacts to the team. - Contribute to the buildout of payroll infrastructure to support international expansion beyond the US and Canada. About You: - 4 - 7 years of payroll experience, with at least 3 years handling multi-state US payroll at scale (1,000+ employees). - Hands-on proficiency with ADP Workforce Now (WFN); you know it deeply, not just surface-level. - Experience with Workday as an HRIS, including integration data flows between Workday and a payroll processor. - Demonstrated experience processing Canadian payroll, including provincial compliance and year-end requirements. - A track record of owning and shipping process automations & improvementsStrong grasp of US payroll tax concepts: federal withholding, FICA, SUI/SIT, imputed income, supplemental wages, and equity-related taxation (RSUs, NSOs, ISOs). - Meticulous attention to detail paired with the ability to prioritize in a fast-moving environment. - Excellent cross-functional communication skills; comfortable explaining payroll nuance to non-payroll audiences. - Exposure to pre-IPO or high-growth tech environments. Bonus If You: - CPP (Certified Payroll Professional) or PCP (Payroll Compliance Practitioner) certification or aspirations to get certified. - Experience with equity administration platforms (Carta, Morgan Stanley/Shareworks) and their payroll tax implications. - Familiarity with global payroll vendors or PEO structures for EMEA or APAC populations. - Experience building or improving payroll runbooks, SOPs, and internal controls documentation. - Exposure to the Workday Payroll module (in addition to Workday as HRIS). Benefits: - Competitive compensation package, including equity. - Inclusive Healthcare Package. - Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. - Flexible Time Off. - We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base pay range for this role is $100,000 - $120,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Title: Process Improvement Analyst, Senior Specialist Location: Malvern, PA Charlotte, NC Dallas/Ft. Worth, TX Scottsdale, AZ Full time Job Description: Serves as a senior-level expert that leverages process improvement methodology (e.g., Lean, Agile, Human Centered Design, Six Sigma) to lead complex, cross-functional process improvement initiatives. Defines, designs, and implements scalable processes that improve client retention outcomes and strengthen the end-to-end client experience while elevating the capability of teams executing day-to-day interventions. Partners with senior leaders and subject matter experts across functions to drive alignment and influence decision-making while anticipating risks and opportunities. Acts as a thought leader by developing team capability and enabling consistent, high-quality execution across process improvement teams. Responsibilities: 1. Lead Client-Centric Process Design & Improvement for a Net-New Business Unit - Proactively identify, analyze, and improve processes with a primary focus on client retention and loyalty - Design processes that drive measurable, scalable client outcomes in an ambiguous environment, with high effectiveness and quality 2. Drive End-to-End Initiative Execution - Lead complex initiatives from ideation through implementation, defining scope, timelines, and success measures - Anticipate risks, remove barriers, and ensure timely delivery of outcomes 3. Design and Visualize Scalable Client-Centric Processes - Lead the visualization, definition, and implementation of new or enhanced processes to achieve improved client experience outcomes. - Ensure processes are scalable, repeatable, and aligned across teams 4. Influence & Align Across Stakeholders - Build strong relationships with senior leaders and cross-functional partners (service, product, analytics, operations) - Use data and insights to proactively influence decisions and align on process enhancements to improve client outcomes 5. Elevate Team Capability - Coach, mentor, and develop process improvement crew to strengthen execution and consistency - Build team capability in applying data, process improvement methods, and client-centric thinking - Serve as a thought leader and trusted advisor to the Head of Client Success Qualifications: - Minimum of eight years related work experience with progressive responsibility required. - Undergraduate degree or an equivalent combination of training and experience required. Graduate degree preferred. - Process improvement certification (i.e. McKinsey Lean training, Six Sigma certification) preferred. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.