Title: Process Improvement Analyst, Senior Specialist Location: Malvern, PA Charlotte, NC Dallas/Ft. Worth, TX Scottsdale, AZ Full time Job Description: Serves as a senior-level expert that leverages process improvement methodology (e.g., Lean, Agile, Human Centered Design, Six Sigma) to lead complex, cross-functional process improvement initiatives. Defines, designs, and implements scalable processes that improve client retention outcomes and strengthen the end-to-end client experience while elevating the capability of teams executing day-to-day interventions. Partners with senior leaders and subject matter experts across functions to drive alignment and influence decision-making while anticipating risks and opportunities. Acts as a thought leader by developing team capability and enabling consistent, high-quality execution across process improvement teams. Responsibilities: 1. Lead Client-Centric Process Design & Improvement for a Net-New Business Unit - Proactively identify, analyze, and improve processes with a primary focus on client retention and loyalty - Design processes that drive measurable, scalable client outcomes in an ambiguous environment, with high effectiveness and quality 2. Drive End-to-End Initiative Execution - Lead complex initiatives from ideation through implementation, defining scope, timelines, and success measures - Anticipate risks, remove barriers, and ensure timely delivery of outcomes 3. Design and Visualize Scalable Client-Centric Processes - Lead the visualization, definition, and implementation of new or enhanced processes to achieve improved client experience outcomes. - Ensure processes are scalable, repeatable, and aligned across teams 4. Influence & Align Across Stakeholders - Build strong relationships with senior leaders and cross-functional partners (service, product, analytics, operations) - Use data and insights to proactively influence decisions and align on process enhancements to improve client outcomes 5. Elevate Team Capability - Coach, mentor, and develop process improvement crew to strengthen execution and consistency - Build team capability in applying data, process improvement methods, and client-centric thinking - Serve as a thought leader and trusted advisor to the Head of Client Success Qualifications: - Minimum of eight years related work experience with progressive responsibility required. - Undergraduate degree or an equivalent combination of training and experience required. Graduate degree preferred. - Process improvement certification (i.e. McKinsey Lean training, Six Sigma certification) preferred. Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Title: Collection Service Analyst Location: USA - TX - Carrollton Job Description: HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE Job Purpose: The Collection Services Analyst is responsible for managing customer accounts to ensure timely payment of outstanding balances. This role works with customers and internal partners to resolve payment issues, reduce delinquency, improve cash flow, and maintain positive customer relationships while supporting the company’s credit and collection objectives. Job Responsibilities: ● Research and resolve customer disputes and issues. ● Gain access to and enter invoices for customers so we can obtain payment via a third party invoicing system. ● Consistent follow up to insure customer information requests have been satisfied and commitments have been met. ● Document all customer collection contacts (both internal and external), specifically promises to pay, agreements and information requests. ● Maintain customer contact (via phone and e-mail) regarding delinquent invoices, credit memos, invalid deductions, on account payments, customer disputes and terms discrepancies. ● Collect relevant information that is needed to affect payment, including obtaining copies of invoices, proofs of delivery, credit memos, details from a DFR and on account payments. ● Monitor a specific portfolio of accounts and initiates action to facilitate on-time payment of invoices and to recover delinquent receivable. ● Establish and maintain positive relationships with customers both internal and external. Additional Responsibilities & Qualifications: ● Strong customer focused orientation. Establish and maintain positive relationships with customers both internal and external. ● Strong organizational and project management skills. Work Experience: ● 3-5 years of related job experience. ● Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment. ● Basic experience of simple office/operational systems. ● Excellent verbal, written, people, and diplomacy skills are required. ● Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework. ● Proficient with Microsoft Office Suite. ● Strong customer service skills (friendly, courteous and helpful). Education: ● Bachelor's Degree Preferred What We Offer - Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc. - Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities. - Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions. - Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits. About Veritiv Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Title: Web Analyst Location: US-CLT-001 Job Description: Marketing Permanent Job Description Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Where you’ll be: This position will be based in the Charlotte, NC HQ; hybrid work policy model. All About the Role: The Web Analyst is a strategic, data-driven partner responsible for shaping the performance and optimization of Frigidaire.com and Electrolux.com. This role translates complex web and customer behavior data into actionable insights that drive conversion, revenue, and user experience improvements. Working cross-functionally with marketing, e-commerce, and IT teams, the Web Analyst ensures accurate tracking, develops forecasting models, and communicates clear, impactful recommendations to senior leadership. Success in this role requires strong analytical thinking, business acumen, attention to detail, and the ability to influence stakeholders through clear and compelling storytelling. Key Responsibilities: - Monitor and report on website performance KPIs (traffic, engagement, conversion) using GA4; deliver regular insights to stakeholders - Analyze user behavior and conversion funnels to identify drop-offs and optimization opportunities - Build and maintain dashboards and reports (e.g., Looker Studio) to track performance across channels and campaigns - Evaluate traffic sources and marketing channel performance, providing recommendations to improve conversion outcomes - Partner with media and marketing teams to assess campaign effectiveness and identify growth opportunities - Analyze regional and customer data to inform business strategy, including inventory and delivery impacts on conversion - Ensure data accuracy and integrity across tracking platforms; troubleshoot and support implementation with IT - Develop forecasts and present actionable insights and recommendations to senior leadership Minimum Qualifications - Bachelor’s degree - 2+ years of experience in web analytics, e-commerce, or digital marketing analytics - Proficiency with GA4 and dashboarding tools (e.g., Looker Studio) and strong Excel/Google Sheets skills - Experience analyzing and interpreting data from multiple sources to generate actionable insights - Familiarity with e-commerce KPIs, digital marketing channels, and conversion optimization principles Benefits highlights: - Discounts on our award-winning Electrolux products and services - Family-friendly benefits - Insurance policy plan - Extensive learning opportunities and flexible career path Please be advised that we are unable to offer visa sponsorship for this position at this time. Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability.

Manage and maintain donor databases, ensure data integrity through audits, analyze fundraising data for insights, and collaborate with teams to support strategic fundraising initiatives and optimize database systems.