• Collaborate with software engineers and product managers to document REST APIs, SDK workflows, and cloud-based architecture. • Maintain and organize internal technical knowledge bases using Polarion.

DescriptionSilverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers, including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category. Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security. The Technical Support Team Lead sits at the intersection of hands-on technical work and people leadership — responsible for the day-to-day operations of a Technical Support Engineering team while staying close enough to the ground level to drive performance, team health, and individual development forward. Responsibilities - Own escalation triage and resolution — serve as the direct point of contact for customers and internal stakeholders when cases require leadership involvement, and take cases hands-on when the team needs capacity or a senior-level opinion - Lead regular 1-on-1s, weekly team check-ins, and performance reviews — maintain a clear pulse on individual performance and address friction before it becomes a pattern - Manage the on-call rotation end-to-end, including scheduling, tooling, and payments, and participate in the weekly management on-call to support engineers as needed - Stay technically current on Silverfort's platform and customer environments; identify recurring patterns across the queue and treat them as training gaps, documentation failures, or unresolved process decisions - Build and maintain internal and external knowledge base content that reduces ticket volume and keeps the team sharp - Partner cross-functionally with R&D, Customer Success, and Field teams to ensure clean handoffs, smooth deployments, and visibility into support trends that the business needs to act on Requirements - 3+ years in a technical support leadership or team lead role; 5+ years of hands-on technical support experience - Strong networking knowledge required; proven experience with Active Directory, Linux, and Windows environments - Familiarity with authentication protocols (LDAP/S, Kerberos, NTLM, SAML, OAuth); cybersecurity or identity background preferred - Experience with support tooling such as Zendesk, Jira, or Salesforce; able to diagnose complex technical issues independently - Strong written and verbal English communication skills; equally comfortable on customer calls and in leadership conversations - Available for coast-to-coast US coverage with flexibility as the role demands; willingness to travel up to 10%

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: - Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy - Provide input to help shape future content strategy for the product or business unit you help to support - Contribute to the continued evolution of ServiceNow's content development processes, DITA-based information model, and writing style and standards - Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications Basic Qualifications: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Understanding of content development life cycles and processes - 4+ years work experience in technical communication - Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly - Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture - Experience independently planning, creating, and delivering documentation in a fast-paced, globally distributed software development environment - Ability and eagerness to demonstrate leadership by mentoring other writers, adapting quickly to changing priorities, and helping diverse cross-functional teams collaborate effectively to deliver exceptional results Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Technical Pursuit Specialist Location: Peachtree Corners United States Job Description: Job ID 508779 Organization Smart Infrastructure Field of work Assurance Company Siemens Industry, Inc. Experience level Experienced Professional Job type Full-time Work mode Remote only Employment type Permanent Location(s) - Peachtree Corners - Georgia - United States of America Technical Pursuit Specialist Position Overview Siemens is seeking a highly motivated and technically skilled Technical Pursuit Specialist to support strategic opportunities within our Energy & Industrial Solutions (EIS) business. This role serves as the primary technical interface for assigned pursuits, translating customer requirements into Siemens solutions and driving the development of accurate, competitive, and timely proposals. You will play a key role in managing quotation requests for low and medium voltage switchgear, coordinating across internal teams, and ensuring alignment with customer expectations and Siemens standards. This is a high-impact position that contributes directly to our growth and customer success. Technical Pursuit Specialist This position will be remote in the continental US Role Description At Siemens Smart Infrastructure, We Create Environments that Care & We invite you to join us!  Siemens Smart Infrastructure is seeking a Strategic Pursuit Specialist, Electrical Infrastructure. This role will be reported directly to the Head of Strategic National Accounts.. What you will be doing: Strategic Bid Management - Lead and coordinate RFQs exceeding $5M, collaborating with Siemens Factory Teams (SFT) on downstream product integration. - Facilitate bid strategy meetings, define pursuit approaches, and ensure opportunity tracking and updates in Salesforce. - Monitor bid pipelines and follow up on key opportunities to maintain momentum and alignment. Technical Analysis & Proposal Development - Review project plans, drawings, and specifications to determine accurate equipment requirements. - Apply local electrical codes and standards to ensure compliant and optimized equipment selection. - Utilize internal quotation tools to generate technically sound and commercially competitive proposals. - Coordinate technical reviews and pricing processes in accordance with Siemens guidelines. Cross-Functional Coordination - Create and manage bid opportunities in Salesforce, maintaining clear and consistent communication across internal and external stakeholders. - Review addendums, address non-standard RFP terms, and ensure timely and complete bid submissions. - Collaborate with MAP and bid team portals to source specialized materials and manage buyout content. You will win us over by having the following qualifications: Basic Qualifications: - 7+ years of strong technical background in electrical systems, preferably in low and medium voltage switchgear. - 7+ years of proven experience in bid management, proposal development, or technical sales support. - Familiarity with local electrical codes and standards. - 3+ yeas proficiency with Salesforce and internal quotation tools. - Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Preferred Qualifications - Customer-focused mindset with a passion for delivering value. - Ability to thrive in a fast-paced, cross-functional environment. - Detail-oriented with a commitment to accuracy and quality. - Collaborative team player with a proactive approach to challenges. Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be located here: https://www.benefitsquickstart.com/siemens/index.html. The pay range for this position is $107,520 - $184,320 and is eligible for 25% Annual Incentive. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Create a better #TomorrowWithUs. About Siemens: We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Our Commitment to Equity and Inclusion in our Diverse Global Workforce: We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us. You'll Benefit From Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html The pay range for this position is $107,520 - $184,320 annually with a target incentive of 25 of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location. Equal Employment Opportunity Statement Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. Pay Transparency Siemens follows Pay Transparency laws. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Criminal History Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.