Relocation Consultant Location: Frisco, TX 75034, USA Full-Time Hybrid Corporate Headquarters Job Details Description The Consultant is responsible for ensuring a positive relocation experience for the customer by managing the day-to-day administration of assigned client relocation programs, which include but are not limited to: coordination, approval and management of service deliverables, overall communication between and with customers, Altair Team Members and service partners, management of benefit and service expenses, and file and data management. ESSENTIAL JOB FUNCTIONS: - Takes temporary ownership of a caseload during team member absences or volume spikes, primarily home sale programs, with flexibility across other move types as needed. - Develops and maintains a strong working knowledge of assigned clients’ relocation programs, including policies, processes, and practices—managing clients with multiple policies and complex service offerings - Handle negotiations with real estate agents/brokers and sellers within the parameters of third-party home sale transactions to meet IRS regulations - Communicate the relocation road map, providing a comprehensive explanation of the relocation process, policies, and practices to the customer - Knowledgeable about Altair service partners; serve as primary point of responsibility and coordination between service partners and customer - Manage all data pertinent to each customer’s relocation file; document all relocation activities and transactions in the appropriate Altair information system - Understand and manage costs connected to relocation deliverables, maximizing the full intent of the benefit while minimizing expenses; - Understand and manage data by using appropriate reporting tools - Direct day-to-day activities for assigned Associate, as appropriate EDUCATION: High School diploma or the equivalent combination of experience, skills, training, and education required; Bachelor's degree preferred. TRAINING and EXPERIENCE: - 5+ years of experience as a relocation consultant - Real estate license preferred but not required; must have thorough understanding of home sale contracts and closing packages and associated documents/disclosures - Broad knowledge and understanding of domestic and international relocation - Comfortable switching between clients/policies frequently, as well as working without clear parameters at times - Must be highly organized, flexible and able to think quickly in changing circumstances - Able to quickly build relationships across the region, working smoothly with all resources - Strong knowledge of Microsoft Office Products, Word, and Excel and databases; knowledge of additional software packages is preferred; proficient with internal databases - Able to confidently and professionally communicate at multiple levels with customers, clients and service partners - Adept at interpreting, applying and communicating complex policies and service offerings - Excellent negotiating and persuasion skills - Strong project management skills; ability to manage multiple projects simultaneously - Calm under pressure; well-developed conflict management and consensus building skills - Able to make effective difficult business decisions based on factual information using good logic and common sense WORK/PHYSICAL ENVIRONMENT: Office setting and/or home office work environment. Team member must be able to operate standard office equipment. Most of the work time is spent sitting, and working at a computer, speaking on the phone to customers and service partners, and attending meetings, while working against multiple deadlines.

• Lead clients through end-to-end Dayforce WFM implementations, spanning requirements gathering, gap analysis, solution design, configuration, testing, rollout, and post-go-live support. • Configure and validate Dayforce WFM rules, including timekeeping policies, accrual plans, scheduling rules, pay code mappings, and workforce data integrations. • Create data mapping from source system(s) to Dayforce WFM, write functional specifications for customizations, and manage the testing and client acceptance of delivered solutions. • Create and maintain requirements documentation, design specifications, and project plans throughout the engagement lifecycle. • Engage clients with confidence, handle questions and feedback professionally, and build trust through consistent, high-quality delivery. • Escalate issues to peers, project managers, or practice leads in a timely and professional manner when needed. • Manage multiple client engagements concurrently, tracking your own time accurately, forecasting hours, and understanding and monitoring your own KPIs. • Present material and facilitate working sessions for client teams, demonstrating ownership of your work and a trusted advisor approach. • Provide best-practice recommendations to clients, drawing on growing Dayforce WFM expertise to help identify the right solutions for their needs. • Collaborate effectively with internal project teams, actively contribute as a team player, help others solve problems, and lead by example in day-to-day work.

• Serve as a trusted advisor by guiding clients in developing long-term cybersecurity and compliance strategies • Build and maintain executive-level client relationships, ensuring alignment with business objectives and regulatory needs • Act as the primary point of contact for complex engagements, managing expectations, providing insights, and delivering high-value recommendations • Identify and pursue opportunities to expand client engagements and contribute to business development efforts • Lead the execution of Clearwater's consulting services in compliance with Statements of Work (SOWs), methodologies, and client policies • Oversee key engagement processes, including Initial Engagement Meetings, Planning Sessions, Kickoff Meetings, and project completion presentations • Collaborate with internal teams to manage project scope, risks, and timelines, ensuring successful outcomes • Provide oversight and quality assurance for deliverables, ensuring they align with client goals and regulatory frameworks • Effectively communicate project updates and potential risks to management and leadership • Develop and drive thought leadership initiatives, such as white papers, blog posts, and speaking engagements at conferences and webinars • Contribute strategic insights to Clearwater’s solution offerings, keeping them aligned with industry trends and client needs • Actively participate in industry forums and professional networks to enhance Clearwater’s market position • Provide strategic mentorship to consultants, senior consultants, and analysts, fostering their professional growth and development • Lead internal knowledge-sharing initiatives to enhance the skills and capabilities of the consulting team • Collaborate with leadership to refine and optimize consulting methodologies and delivery processes • Identify opportunities for follow-on engagements and additional services by understanding client needs • Work closely with Sales and Client Success teams to develop client-specific proposals and solutions • Support pre-sales efforts by contributing technical and strategic insights during client discussions • Successful execution of client engagements within scope, budget, and quality expectations • Achievement of utilization targets and positive client satisfaction scores • Contributions to thought leadership through publications, webinars, and presentations • Internal process improvements and contributions to the consulting practice’s growth • Positive impact on business development efforts through client expansion and retention • Perform other duties within the scope of the role as assigned.

Role Description We are looking for a Senior ServiceNow Consultant who is far more than a platform administrator. This is a strategic, customer-facing role that sits at the intersection of deep technical expertise, hands-on development, and trusted advisory. You will serve as a subject matter expert (SME) across the full ServiceNow platform, owning complex implementations, guiding enterprise clients, and delivering solutions that drive measurable business outcomes. This role is ideally suited for a seasoned professional with a background in MSP or GSI environments who thrives in a fast-paced, multi-customer setting and can seamlessly shift between technical solutioning, platform development, and executive-level stakeholder engagement. Key Responsibilities - Platform Strategy & Advisory - Act as the primary ServiceNow SME and trusted advisor for internal teams and external enterprise clients - Lead platform strategy conversations, translating complex business challenges into scalable ServiceNow solutions - Conduct platform health assessments, maturity reviews, and roadmap planning sessions with customers - Drive adoption of ServiceNow best practices and governance standards across all engagements - Present technical architectures, recommendations, and project outcomes to executive and C-suite stakeholders - Consulting & Customer Engagement - Serve as the face of ServiceNow expertise in pre-sales, discovery, and ongoing delivery engagements - Facilitate workshops, requirements-gathering sessions, and solution design discussions with customers - Build and maintain strong client relationships, acting as a long-term strategic partner rather than a transactional vendor - Provide proactive guidance on platform capabilities, upcoming releases, and opportunities for expansion - Own customer satisfaction and escalation management from a technical perspective - Development & Technical Delivery - Architect, develop, and deliver enterprise-grade ServiceNow solutions, including: - Complex Business Rules, Client Scripts, and Script Includes - Flow Designer and IntegrationHub workflows and spokes - Custom applications and scoped app development - REST/SOAP API integrations with third-party platforms - Service Portal and UI Builder customizations - Lead end-to-end implementation projects from discovery through go-live and hypercare - Perform code reviews and enforce development standards across the team and with external partners - Own and govern update sets, release management, and deployment pipelines across environments - Platform Administration & Operations - Maintain deep ownership of the ServiceNow platform, including: - User, role, and access control management - Instance health, upgrades, patching, and performance optimization - Data management, import sets, and transform maps - Administer and support the ServiceNow TPSM (Third-Party Service Management) instance with an emphasis on Domain Separation and multi-tenant configurations - Ensure platform security, compliance, and alignment with ServiceNow architectural best practices - Maintain comprehensive documentation including solution designs, runbooks, and operational standards - ITSM & TPSM Excellence - Configure and optimize core ITSM processes: Incident, Problem, Change, Service Request, and Knowledge Management - Design and maintain domain-separated workflows and data models in a multi-tenant TPSM environment - Support integration points and service lifecycle processes specific to the TPSM/MSP delivery model - Ensure alignment between platform configuration and contracted service delivery obligations - Team Leadership & Partner Coordination - Mentor junior administrators and developers, fostering a culture of learning and technical excellence - Define technical requirements, review deliverables, and ensure quality standards are met when coordinating with third-party ServiceNow development partners - Collaborate with internal product, delivery, and onboarding teams to align platform capabilities with business strategy - Contribute to internal knowledge bases, playbooks, and delivery accelerators Qualifications - 5+ years of hands-on ServiceNow experience spanning both administration and development - Demonstrated track record as a customer-facing consultant or technical lead in an MSP, GSI, or service provider environment - Expert-level proficiency in ServiceNow development: JavaScript, Business Rules, Client Scripts, Script Includes, Flow Designer, and REST/SOAP APIs - Deep experience with Domain Separation and multi-tenant architecture in a TPSM or similar environment - Strong command of ITSM modules: Incident, Problem, Change, Request, and Knowledge Management - Experience leading full-lifecycle ServiceNow implementations from requirements through go-live - Proven ability to present complex technical concepts to non-technical executive audiences - Exceptional written and verbal communication skills with a customer-first mindset Requirements - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) Certifications (Strongly Preferred) - ServiceNow Certified Implementation Specialist (CIS) — ITSM, HRSD, CSM, or equivalent - ServiceNow Certified Technology Architect (CTA) - ITIL Foundation v4 or higher Preferred Experience - Experience with ServiceNow Now Assist / AI capabilities and the Now Platform AI roadmap - Familiarity with Agile/Scrum project delivery models - Experience contributing to pre-sales, solution scoping, and effort estimation - Exposure to complementary platforms (e.g., Jira, Azure DevOps, Salesforce, Microsoft 365) and integration patterns Core Competencies - Technical Excellence - Deep ServiceNow platform and architecture knowledge - Strong JavaScript and scripting fundamentals - Integration design and API proficiency - Customer & Communication - Executive-level stakeholder communication - Trusted advisor mindset and relationship building - Workshop facilitation and requirements gathering - Delivery & Leadership - End-to-end project ownership and accountability - Ability to mentor and elevate junior team members - Agile delivery and iterative problem-solving - MSP / Multi-Tenant Acumen - Domain Separation and multi-tenancy expertise - Managing competing priorities across client accounts - Service delivery and SLA adherence in MSP contexts Benefits - Competitive compensation and benefits package - Company perks including GoodLife gym membership and brand partner discounts - Company events, recognitions, and team celebrations - Meaningful career development, certifications support, and growth opportunities within Jolera’s expanding platform practice