Role Description As a Renewals Specialist you are the technical bridge between "customer satisfaction" and "revenue growth." You aren't just processing renewals—you are a strategic "go-getter" who understands the technical DNA of our customers' environments. You will navigate complex software stacks, identify critical gaps in their Unified Communications (UC) and Contact Center (CC) ecosystems, and ensure our clients never miss a beat by articulating the high stakes of their maintenance and licensing coverage. What You’ll Do - Drive the Renewal Engine: Manage a high-volume portfolio (20–40 accounts per quarter), initiating engagement 120 days before expiration to ensure 100%+ retention. - Identify & Close Opportunities: Support Global Account Managers on "the big fish" while taking the lead on Enterprise and "Rest of Market" accounts, identifying deficiencies (like missing 911 routing) and upselling additional services and licenses. - Technical Discovery: Analyze complex software stacks across multiple releases and acquisitions to determine what needs renewing, what needs upgrading, and how to optimize the customer’s investment. - Strategic Collaboration: Act as the "technical scout" for Account Managers, arming them with data-driven insights and technical advice to maximize account value. - Customer Advocacy: Lead Quarterly Account Reviews (QARs) to track usage, offer architectural guidance, and provide basic technical support to ensure the solution is delivering maximum ROI. - Transactional Excellence: Own the quoting and ordering process for renewals and mid-contract expansions that don’t require field sales involvement. Qualifications - Solid background in Telecommunications, Unified Communications (UC), or Contact Center (CC). - Familiarity with the inner workings of Five9, Genesys, or similar competitors. - Comfortable with a high-activity cadence and creating urgency without breaking customer relationships. - Able to piece together a coherent renewal strategy from a messy spread of legacy licenses and acquired technologies. - Previous experience working with partners, as a contractor in the ecosystem, or within a high-volume renewal environment is a massive plus. Requirements - 5+ Years of Experience. - Bachelor degree or equivalent experience. Benefits - This isn't a "back-office" support role; it is a high-visibility, high-impact sales position. - Compensation for the growth you drive. - Autonomy to lead your own accounts while playing a critical advisory role on our largest global partnerships. - Remote home office based with strong preference for the Central or potentially Mountain time zones. Company Description Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic.

Role Description VIAVI’s experienced Systems Engineer is located in the North East part of North America, with preferred location of Eastern Canada. This role will be an essential member of VIAVI’s sales team and work closely with VIAVI’s strategic customers and industry experts for the FOPLT business Line. This role will report into John Winans, Sr. Director Sales for North America. In this role, the Systems Engineer will provide technical and strategic leadership and be responsible for developing solutions to our customers' needs which will lead to overachievement of a defined territory quota. This individual will also perform a critical role throughout the entire customer lifecycle, including: - Technical discovery - Qualification - Solution definition - Demonstration - Proof of concept - Automation project delivery Job Responsibilities: - Provide direct pre-sales and post-sales support to key customers. - Quickly develop a deep knowledge of customers' technical challenges that inhibit their ability to achieve stated product/service delivery objectives. - Demonstrate strength and experience in solution and value selling and the ability to build and demonstrate solid business cases that support the value proposition. - Develop customer advocates who sell and build consensus and the ability to influence key decision makers. - Establish strategic working relationships with assigned clients and understand each client’s technical and business needs. - Effectively work with internal/external teams to anticipate and qualify customer needs. - Provide technical demonstrations and presentations to customers. - Work with VIAVI Support and Engineering teams to help solve customer issues. - Identify customer requirements and communicate these requirements/feature requests to Product Marketing. Qualifications - Technical experience in Telecommunications/Data communications Industry and Test & Measurement. - Photonics experience and proficiencies with FOPLT/MAP solutions is preferred. - Viavi internship in FOPLT position is also considered applicable industry experience required for the role. - Understanding of product/service development processes in the Communications and/or Test & Measurement industry. - Self-motivated, working independently and willing to accept challenges. - Strong verbal and written communication skills. - Strong technical skills in networking, Photonics technologies, Layer 1 of the OSI model, and automation is desirable. - Ability to travel in Americas and overseas (up to 40%). Requirements - If you have what it takes to push boundaries and seize opportunities, apply to join our team today. - VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities. Benefits - Competitive benefits package including paid time off. - Health, life and disability insurance. - 401(k). - Bonus program. Company Description VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications. We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.

Role Description The BuySmart Support team is a key component of our support services strategy helping Customers across the US and Canada on issues and inquiries related to purchasing. The Resolution Specialist plays a key role with providing support to both Compass Sector Associates (internal customers) and our Foodbuy Members (external customers) with a variety of different support requests. The primary duty of this position is to provide support in a customer contact support environment. Managing calls, chats and cases with a sense of urgency with focus on customer support are essential in this role. Candidate must be able to work any shift within the hours of operation of 10am - 7pm EST Mon – Fri. - Interact with customers via inbound, outbound telephone calls, and requests through our Remedy system. - Provide support and education for our purchasing programs and processes, including pricing questions and quality assurance concerns. - Educate customers on where to buy products - food and non-food items. - Assess vendor performance relative to order accuracy, product quality, delivery, and customer service. - Use computer system to track, gather information, and troubleshoot for resolutions to customer inquiries. - Meet Service Level Agreements by assigning cases in the system and keeping customers updated on case status. - Provide guidance to customers using e-procurement platforms (MyOrders and/or OneSource). - Work directly with distributors and manufacturers nationwide to resolve customer questions and issues. - Escalate issues as appropriate to Supervisor/Manager. - Continually strive for ways to improve effectiveness and efficiency of support services. - Represent BuySmart Purchasing Support Desk in Supplier and Customer Meetings. - Support all Foodbuy purchasing programs, customers’ needs, and/or strategic initiatives. - Implement Foodbuy policies and procedures. - Work on special projects - independently and as part of a team. - Update shared site as information changes and share knowledge with the team. - Other duties as required. Qualifications - Experience in working with Case Management Software (i.e. Remedy) and Phone Queue technology (i.e. Cisco Agent). - Experience with working in a call center environment is a plus. - Completion of undergraduate degree and/or equivalent business experience in customer service. - Purchasing/procurement and/or hospitality/foodservice experience is a plus. - Strong knowledge of customer care techniques and processes. - Exceptional analytical and listening skills. - Collaborative – works well as a member of a team. - Creative problem-solving skills. - Demonstrated ability to multi-task while supporting inbound calls & cases. - Flexibility to adapt to ever-changing business needs. - Strong verbal and written communication skills. - High level of integrity and ethics. - Advanced computer skill sets in working with MS Office Suite (Word, Excel, PowerPoint, SharePoint, and Outlook). - Must maintain a consistent, high-speed internet connection to support real-time customer interactions. Benefits - Medical - Dental - Vision - Life Insurance/AD - Disability Insurance - Retirement Plan - Paid Time Off - Paid Parental Leave - Holiday Time Off (varies by site/state) - Personal Leave - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs)

Role Description The Financial Crimes Unit Specialist plays a critical supporting role in Onbe’s Risk & Compliance department by assisting in the detection and prevention of financial crimes, including money laundering, terrorist financing, and fraud. The Specialist will support the implementation and execution of Onbe’s transaction monitoring program by: - Reviewing alerts and identifying unusual or suspicious activity. - Escalating cases as appropriate. - Executing more complex investigations and identifying emerging patterns. - Contributing to refining detection logic and risk strategy. This position requires a strong attention to detail, analytical thinking, and a willingness to learn and grow within a dynamic Risk & Compliance function. Responsibilities include: - Reviewing transactional alerts and assessing for potential suspicious activity in accordance with Onbe’s policies and procedures. - Conducting detailed investigations using internal systems, third-party tools, and open-source data to determine the legitimacy of flagged transactions. - Documenting findings clearly and accurately, ensuring thoroughness and compliance with regulatory expectations. - Escalating cases involving potential suspicious activity to senior team members or Compliance Officers with relevant context and supporting evidence. - Supporting the drafting of Unusual Activity Reports (“UAR”) and/or Suspicious Activity Reports (“SAR”) under the direction of more senior staff. - Assisting in maintaining accurate records and case management logs for audit readiness. - Staying up to date on emerging trends in financial crime and evolving typologies through team training sessions and independent research. - Collaborating with cross-functional stakeholders as needed to gather information and resolve case-related questions. - Participating in regular team meetings and contributing to process improvement discussions. - Providing feedback on alert logic and rules to help improve typology effectiveness. - Mentoring and supporting team training initiatives. - Other duties as assigned. Qualifications - 2+ years of experience in financial services, compliance, or financial crimes investigations. - Working knowledge of financial crime typologies including fraud, AML, and misuse. - Bachelor's degree in Criminal Justice, Finance, Business, or a related field preferred. - CAMS or other relevant certification (or pursuit of such) is a plus. - Demonstrated proficiency with investigative tools, data analysis, and case management platforms. - Proficiency in Excel and SQL; ability to analyze and interpret transactional data. - Excellent written and verbal communication skills, especially for cross-functional and executive-level audiences. - Ability to manage multiple priorities and work with minimal supervision. - Effective communicator with a team-oriented mindset and focus on continuous improvement. - Strong analytical mindset and a detail-oriented approach to investigations and reporting. Requirements - The base salary range for this position is budgeted for $62,010-$70,000 with eligibility for an annual bonus. - The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Benefits - Medical, dental, and vision coverage. - Wellness programs. - 401(k) matching. - Unlimited PTO. - Work from anywhere. - Generous parental leave. - And more! Company Description At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we’re constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all. Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service.