Virtual Staffing Solutions

Role Description The Intake Specialist will be the first point of contact for prospective borrowers and partners seeking information about loan products and services. This role is responsible for capturing and qualifying incoming inquiries, gathering initial documentation, and ensuring a seamless intake process that sets the foundation for a smooth lending experience. Key Responsibilities - Answer high-volume inbound calls from prospective borrowers, brokers, and partners, providing information about loan products and services. - Collect and verify initial borrower information, assess potential loan eligibility, and accurately record details in the system. - Guide callers through the initial stages of the loan application process, ensuring all required documentation is received and properly logged. - Qualify and transfer leads to the appropriate loan officer or department based on loan type, property, and borrower profile. - Conduct follow-up calls and emails to ensure incomplete applications or missing documentation are addressed promptly. - Maintain accurate and up-to-date records of all customer interactions, inquiries, and application statuses. - Adhere to company policies, lending regulations, and confidentiality standards when handling sensitive borrower information. - Provide a positive, professional, and helpful experience to every caller, reinforcing the reputation for fast and reliable lending solutions. Qualifications - 1–2 years of call center, customer service, or intake experience, preferably in financial services, mortgage, or real estate lending. - Strong verbal and written communication skills; ability to explain loan programs clearly and professionally. - Proficient in CRM systems, Microsoft Office Suite, and other intake or loan processing software. - Familiarity with loan origination, real estate, or hard money lending is a plus. - Excellent data entry and organizational skills with strong attention to detail. - Ability to handle a high volume of calls and multitask effectively.

Clinical Triage Nurse - Work at Home Medellin Colombia Application Deadline: 13 April 2026 Department: Operations Employment Type: Full Time Location: Medellin, CO Compensation: $1,300 / two weeks Description The Telephone Triage Nurse (RN) will be responsible for monitoring, answering, and responding to calls received through our emergency line outside of office hours. This individual will provide timely and appropriate guidance to patients in the critical postoperative period and, when necessary, escalate cases to the appropriate surgeon. Key Responsibilities - Answer and respond to all incoming calls to our after-hours emergency line. - Listen to the patient's concerns, gather relevant information to provide guidance on proper care, and determine when to escalate the case to the surgeon. - Respond to incoming emails related to postoperative cases and create cases in Salesforce. - Create, manage, and close patient cases in Salesforce. Skills, Knowledge & Expertise - Advanced knowledge of medical terminology. - Excellent verbal and written communication skills with diverse audiences (patients, family members, and physicians). - Superior listening skills with the ability to quickly comprehend instructions in emergency situations. - Ability to frequently synthesize patient data and implement an appropriate action plan based on the situation (strong critical thinking skills and good judgment).

Clinical Triage Nurse - Work at Home Medellin Colombia Application Deadline: 13 April 2026 Department: Operations Employment Type: Full Time Location: Medellin, CO Compensation: $1,300 / two weeks Description The Telephone Triage Nurse (RN) will be responsible for monitoring, answering, and responding to calls received through our emergency line outside of office hours. This individual will provide timely and appropriate guidance to patients in the critical postoperative period and, when necessary, escalate cases to the appropriate surgeon. Key Responsibilities - Answer and respond to all incoming calls to our after-hours emergency line. - Listen to the patient's concerns, gather relevant information to provide guidance on proper care, and determine when to escalate the case to the surgeon. - Respond to incoming emails related to postoperative cases and create cases in Salesforce. - Create, manage, and close patient cases in Salesforce. Skills, Knowledge & Expertise - Advanced knowledge of medical terminology. - Excellent verbal and written communication skills with diverse audiences (patients, family members, and physicians). - Superior listening skills with the ability to quickly comprehend instructions in emergency situations. - Ability to frequently synthesize patient data and implement an appropriate action plan based on the situation (strong critical thinking skills and good judgment).