• Atención al Cliente Claro HFC – Administrativo • Manejo de quéjas y resolución de problemas • Gestión de la información del cliente • Coordinación con otros departamentos para asegurar la satisfacción del cliente • Colaboración en proyectos y procesos del equipo

• Support the development of positioning and messaging for priority courses, audiences, and strategic themes • Conduct market and competitive research • Translate product updates, customer insights, research findings, and faculty feedback into clear, practical messaging that can be used across campaigns, sales conversations, and customer engagement • Support go-to-market planning and execution for priority courses, product updates, strategic themes, and key audience segments • Execute marketing campaigns that generate qualified engagement from higher-ed faculty and academic stakeholders • Create and manage email campaigns, nurture programs, course preview campaigns, webinar follow-up, reactivation campaigns, and targeted outreach • Collaborate with Sales and Customer Success to support course- and audience-focused messaging, enablement resources, campaign execution, and follow-up planning • Help develop faculty stories, customer quotes, testimonials, short videos, case-study content, and proof points • Build and manage HubSpot campaign assets, workflows, segmentation, nurture campaigns, reporting, and follow-up tracking • Personifies Lumen values of Commitment, Creativity, Generosity, Openness, and Belonging

• Define and drive global product marketing strategy, including value proposition, messaging, customer benefits, and competitive differentiation • Lead global product launches, announcements, and integrated marketing campaigns • Present at customer executive briefings and industry events • Develop sales enablement materials, including playbooks, presentations, and tools • Produce corporate press materials and analyst briefing content, including press releases and industry articles • Plan, write, edit, and publish content such as eBooks, website copy, blog posts, and social media content • Engage with press, media, and industry analysts as a company spokesperson • Develop partner enablement materials including how-to guides, branding guidelines, newsletters, and portal content • Create webinar strategies and supporting materials including slides, vertical briefs (e.g., retail, healthcare, manufacturing), and partner solution briefs • Collaborate closely with Product Management on sales and partner enablement content • Lead development of sales presentations, partner materials, and executive-facing decks • Produce solution briefs, white papers, customer references, case studies, and funnel-specific content • Develop storyboards and scripts for sales, customer, partner, and corporate videos • Create differentiated messaging and visual content for events, including banners, signage, brochures, and booth materials • Enable channel partners with campaigns, collateral, and digital demand generation content (email, web, landing pages) • Support analyst relations, including submissions, surveys, reports, and white papers • Create or oversee development of graphics, icons, and infographics (a strong plus) • Manage budgets and ensure fiscal responsibility across marketing initiatives

Role Description This position relies on outstanding people skills and the desire to uphold our mission “to protect every child and serve all working people and leave no veteran behind.” This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family. Qualifications - Excellent communication skills, including active listening and problem-solving - Ability to learn, adapt, and adjust on the go - Works well with others and individually - Possesses a strong work ethic and drive to succeed Requirements - Flexible Schedule with Weekly Pay - 100% Remote Position - Weekly Trainings lead by Top Leaders - Life Insurance - Health Insurance reimbursement - Industry-leading resources and technology Benefits - All interviews will be conducted via Zoom video conferencing. - (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) - We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. - These tools assist our recruitment team but do not replace human judgment. - Final hiring decisions are ultimately made by humans. - If you would like more information about how your data is processed, please contact us.