Role Description As a Transitions of Care Nurse Care Manager, you are responsible for collaborating with a team of physicians, Advanced Practice Providers (APPs), and Interdisciplinary Team (IDT) members to manage an assigned patient panel and address each patient’s specialized needs based on their recent hospitalization. Your job duties will include: - Taking full ownership of patient care management within your panel. - Helping patients with kidney disease navigate the kidney care continuum and manage their chronic conditions post hospitalization. - Performing assessments to identify needs based on individual values, goals, and preferences. - Developing comprehensive care plans for each member. - Coordinating patient care delivery with Evergreen and our JV partner clinicians, network providers, contracted vendors, and community-based services. While this position is fully remote, you must be able to work 8:30am – 5pm in the Central time zone. Role Responsibilities - Managing the overall care management of patient panel by leveraging experience, expertise, and knowledge in both the nursing field and value-based care operations. - Establishing trusting and empathetic relationships with patients and families to provide clinical and emotional support. - Serving as an advocate and community liaison for patients to ensure proper and timely resources and support. - Performing assessments and identifying the needs of panel patients and caregivers. - Ensuring timely follow-up appointments, medication reconciliation, and referrals to necessary services. - Coordinating the interdisciplinary approach to achieving continuity of care. - Monitoring and evaluating the effectiveness of care management plans regularly. - Following evidence-based care management guidelines and established workflow protocols. - Collaborating with physician partners, community providers, APPs, and other clinical disciplines. - Identifying cost-effective measures for patients that support value-based care goals. - Facilitating patient and caregiver education on treatment options. - Supporting seamless transitions of care as patients move between care settings. - Actively participating in clinical huddles and patient care conferences. - Engaging in continuous organizational process improvement. - Preparing reports and other deliverables to communicate program changes or developments. - Collecting data to prepare and deliver reports on program success, patient outcomes, and patient/caregiver satisfaction. - Other duties consistent with this role, as assigned. Qualifications - Associate Nursing degree with an active RN license (compact license preferred). - 3+ years of care management experience. - 2+ years of Transitions of Care experience. - Chronic and complex care management experience. - Utilization management experience. - Intermediate skills with MS Office Suite of products including Outlook and Teams. - Able to work effectively in a primarily remote environment. Requirements - Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. - Cable, Fiber, or DSL connections hardwired to the internet device are recommended. - Evergreen will provide remote employees with telephony applications and equipment. - Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Compensation The pay range for this role is $90,000 to $103,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors. This role is also eligible for a quarterly bonus. Benefits - Paid time off starting at 4 weeks for full-time employees. - 12 paid holidays per year. - Medical, dental, vision and life insurance, including an HSA with employer match. - Reimbursement for continuing medical education for eligible roles. - A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure. - Paid parental leave. - A robust training and development program that starts with onboarding and continues throughout your career.

Role Description Sie haben Freude am Kundengespräch, arbeiten eigenverantwortlich und suchen ein Umfeld, das Ihre Leistung transparent honoriert? Wir stellen Ihnen einen erprobten Lead-Funnel zur Verfügung – Sie konzentrieren sich vollständig auf das, was zählt: die Beratung und den Abschluss. Als unabhängiges Unternehmen sind wir an keine einzelne Gesellschaft gebunden, was Ihnen echten Mehrwert für Ihre Kunden ermöglicht: Zugang zu über 500 Versicherungsgesellschaften, 470 Finanzierungspartnern und 38.000 Investment-Optionen. - Bedarfsanalyse & Beratung: Sie analysieren die finanzielle Situation privater Haushalte, decken Einsparpotenziale auf und entwickeln passende Konzepte zum Vermögensaufbau. - Digitaler Vertrieb: Sie gewinnen und betreuen Kunden via Videocall, Telefon und modernen Online-Kanälen – 100% remote. - Beziehungsmanagement: Sie bauen einen nachhaltigen Kundenstamm mit hoher Empfehlungsrate auf. Qualifications - Erfahrung im Vertrieb oder eine ausgeprägte Affinität zum Verkaufsgespräch. - Selbstständige, ergebnisorientierte Arbeitsweise. - Fähigkeit, komplexe Inhalte klar und verständlich zu kommunizieren. - Verhandlungssichere Deutschkenntnisse in Wort und Schrift. Benefits - 100% Remote – ortsunabhängig, flexible Zeiteinteilung. - Attraktive Vergütung mit leistungsorientierten Bestandteilen (ca. 2.350–7.830 € / Monat). - Mentoring-Programm, digitale Coachings sowie die Möglichkeit, IHK-Abschlüsse zu erwerben. - Firmenevents, Erfolgsbeteiligungen. Employment Type - Freie Mitarbeit (selbstständig) | Voll- oder Teilzeit möglich. Work Location - 100% Remote / Homeoffice. Application Process Jetzt bewerben: Lebenslauf genügt – kein Anschreiben nötig.

• Directly manage, coach, and develop a team of Merchant Success Managers (MSMs) supporting ShipBob’s strategic accounts. • Foster a high-performance, people-first culture focused on accountability, collaboration, and continuous improvement. • Conduct regular 1:1s, pipeline/health reviews, coaching sessions, and career development planning. • Own team performance across gross and net revenue retention, risk mitigation, margin health, and measurable customer experience outcomes (e.g., service levels, escalation drivers, and operational reliability). • Support and guide negotiations, renewals, and escalated conversations with executive stakeholders - grounded in operational performance, value delivered, and forward-looking plans. • Partner cross-functionally to shape customer strategies and steer execution across Operations, Product, and Revenue - addressing underlying operational performance issues while supporting retention and growth. • Guide your team in building strategic success plans, business reviews, and executive engagement plans focused on measurable service outcomes, product adoption, and mutual growth. • Act as senior escalation point and coach MSMs to manage service recovery, structured problem-solving, and clear stakeholder communication. • Oversee credit escalations and margin considerations with sound commercial judgment and alignment to ShipBob policies. • Identify, implement, and refine processes and playbooks that enable proactive, insight-led merchant engagement, reducing repeat escalations, and addressing key operational drivers. • Additional duties and responsibilities as necessary.

• Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness. • Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction. • Build and maintain relationships throughout the dealer organization to achieve common goals and objectives. • Manage day-to-day activities, plans, goals, and financial resources. • Communicate customer and dealer needs effectively to relevant departments. • Contribute to the development of annual district strategies and individual dealer plans to support business objectives. • Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement. • Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures. • Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality. • Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities. • Provide assistance during dealer termination processes as needed. • Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings. • Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers. • Ensure execution of action plan items to uphold compliance and drive continuous improvement. • Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys. • Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.