• Directly manage, coach, and develop a team of Merchant Success Managers (MSMs) supporting ShipBob’s strategic accounts. • Foster a high-performance, people-first culture focused on accountability, collaboration, and continuous improvement. • Conduct regular 1:1s, pipeline/health reviews, coaching sessions, and career development planning. • Own team performance across gross and net revenue retention, risk mitigation, margin health, and measurable customer experience outcomes (e.g., service levels, escalation drivers, and operational reliability). • Support and guide negotiations, renewals, and escalated conversations with executive stakeholders - grounded in operational performance, value delivered, and forward-looking plans. • Partner cross-functionally to shape customer strategies and steer execution across Operations, Product, and Revenue - addressing underlying operational performance issues while supporting retention and growth. • Guide your team in building strategic success plans, business reviews, and executive engagement plans focused on measurable service outcomes, product adoption, and mutual growth. • Act as senior escalation point and coach MSMs to manage service recovery, structured problem-solving, and clear stakeholder communication. • Oversee credit escalations and margin considerations with sound commercial judgment and alignment to ShipBob policies. • Identify, implement, and refine processes and playbooks that enable proactive, insight-led merchant engagement, reducing repeat escalations, and addressing key operational drivers. • Additional duties and responsibilities as necessary.

• Develop an understanding of the assigned District, including market potential, customer demographics, and competitive awareness. • Collaborate with dealerships to ensure quality experiences at all operational levels, fostering high customer satisfaction. • Build and maintain relationships throughout the dealer organization to achieve common goals and objectives. • Manage day-to-day activities, plans, goals, and financial resources. • Communicate customer and dealer needs effectively to relevant departments. • Contribute to the development of annual district strategies and individual dealer plans to support business objectives. • Drive district parts sales and effective stocking behaviors to meet Annual Operating Plan (AOP) targets through proactive dealer engagement. • Promote parts and service programs at dealerships to ensure comprehensive knowledge of company policies and procedures. • Advise dealership staff on service and maintenance practices for contracted products, enhancing service quality. • Support potential new dealerships in establishing their parts/service departments and assist in evaluating their capabilities. • Provide assistance during dealer termination processes as needed. • Support dealer performance through daily interactions, quarterly Parts/Service reviews, and action plan meetings. • Assist in creating actionable plans to encourage buy-in from dealer principals, parts managers, and service managers. • Ensure execution of action plan items to uphold compliance and drive continuous improvement. • Engage jointly with the dealer and dissatisfied customers to efficiently resolve complaints, ensuring timely responses and follow-ups on resolutions and satisfaction surveys. • Provide technical resources during challenging situations, demonstrating a commitment to excellent customer service.

• Enhance dealership operations and customer satisfaction • Manage daily operational activities and promote parts/service programs • Build and maintain relationships with dealership personnel • Support dealer performance through daily interactions and action plans • Engage with dealers and customers to resolve complaints

Role Description We are looking for an SEO Team Lead / Assistant Manager to drive scalable organic growth across traditional search engines, AI-powered search experiences, and generative discovery platforms. This role combines leadership, strategic SEO ownership, technical expertise, AI-first optimization, and automation-led execution. The ideal candidate has proven experience delivering measurable SEO growth, managing teams, handling enterprise SEO accounts, and building scalable SEO systems powered by AI, automation, semantic search, and data-driven insights. You'll act as a bridge between strategy, execution, innovation, and leadership — helping future-proof organic visibility across Google Search, AI Overviews (AIO), ChatGPT, Gemini, Perplexity, and other LLM-driven ecosystems. This is a remote position and requires strong communication skills, self-management abilities, and proficiency in remote collaboration tools. Qualifications - 5–7+ years of SEO experience with 1–2+ years in a leadership role. - Proven experience delivering measurable SEO growth across competitive industries. - Hands-on expertise in technical SEO, on-page, off-page, semantic SEO, and content optimization. - Experience with AI Overviews (AIO), GEO, LLM visibility optimization, and AI-assisted search ecosystems. - Strong understanding of how LLMs retrieve and surface web content. - Experience building SEO automation systems using Python, APIs, AI workflows, or automation tools. - Strong analytical and business-first SEO mindset. - Excellent stakeholder management and presentation skills. - Working knowledge of HTML, CSS, and JavaScript. - Ability to showcase proven SEO case studies, traffic growth, and enterprise SEO achievements. - Bachelor's degree in Marketing, IT, or a related field. Requirements - Own end-to-end SEO strategy for enterprise and high-value client accounts. - Translate business goals into scalable organic growth roadmaps. - Lead strategic planning across technical SEO, content SEO, semantic SEO, and authority building. - Present growth strategies, forecasting, and SEO recommendations confidently to stakeholders. - Stay ahead of Google algorithm updates, AI search evolution, and industry trends. - Lead, mentor, and upskill a team of SEO Specialists and Executives. - Review audits, keyword research, content briefs, reports, and implementation plans. - Build SEO SOPs, workflows, QA systems, and best-practice documentation. - Foster a culture of accountability, ownership, and continuous learning. - Lead advanced keyword research, entity research, and semantic topic clustering. - Ensure accurate intent mapping across informational, commercial, and transactional queries. - Identify SERP opportunities, content gaps, and topical authority opportunities. - Drive visibility across AI-powered search experiences including Google AI Overviews (AIO), ChatGPT, Gemini, and Perplexity. - Develop GEO (Generative Engine Optimization) strategies focused on semantic relevance and entity authority. - Optimize content for AI retrieval, summarization, conversational search, and answer-engine discoverability. - Guide teams on AI-first content structures and LLM-friendly optimization techniques. - Lead SEO-first content strategies and roadmap planning. - Ensure compliance with EEAT principles across all content initiatives. - Guide optimization for featured snippets, People Also Ask, rich results, and AI-ready content formats. - Collaborate with content, design, and development teams for holistic execution. - Lead advanced technical SEO audits and implementation strategies. - Oversee improvements in Core Web Vitals, crawlability, indexation, schema, and performance. - Build scalable SEO automation workflows using Python, APIs, AI tools, and crawler integrations. - Automate repetitive SEO tasks such as audits, reporting, metadata generation, and internal linking analysis. - Lead ethical and scalable link-building and digital PR initiatives. - Guide AI-assisted outreach and personalization workflows. - Monitor backlink quality and domain authority metrics. - Own SEO reporting frameworks, KPIs, forecasting, and business-impact tracking. - Build advanced dashboards using GA4, GSC, and Looker Studio. - Measure visibility across traditional SERPs and AI-generated search environments. - Use AI and automation to improve reporting efficiency and opportunity identification. Benefits - Competitive salary and leadership growth opportunities. - Advanced training in AI-driven SEO and automation systems. - Opportunity to lead high-impact enterprise SEO projects. - Ownership-driven culture with strategic decision-making authority. - Paid Time Off. - Work From Home. - Training & Development. - Performance Bonus. - Supportive & Positive Environment.