Role Description We are seeking an Operations and Governance Lead to drive operational excellence and robust governance across Perci Health. This role is responsible for leading cross-functional operations projects, managing clinical and corporate governance frameworks, and supporting data and research activities. It sits within the Operations function and directly contributes to Perci’s strategic goal of delivering safe, high-quality, and scalable cancer care. Key Responsibilities - Project Management - Manage and lead operational projects and support client initiatives, end-to-end, including tracking milestones, monitoring progress, and ensuring deadlines are met. - Maintain oversight of active projects including: CIPN, PMI recognition, Professional QA, Data Dashboard, Automations, new DPO set-up, and Product Governance (where resource is available from the product team). - Report project status clearly to senior stakeholders and flag risks or blockers in a timely manner. - Operations - Support the day-to-day operations of the business needs. - Lead and manage the implementation and improvement of operational processes to enhance efficiency and productivity. - Identify areas for process improvement and contribute to the development of practical, scalable solutions working closely with the Product and Technology teams. - Lead Monthly Operations Meetings: develop slide decks, facilitate discussion, and communicate next steps to relevant stakeholders. - Research and Data (ClinOps) - Support the Medical Director and Clinical teams with data pulls and analysis for clinical papers and publications. - Lead on ad hoc data requests (typically weekly), including senior leadership requests for potential clients and external partners. Please note: this is a temporary responsibility which will be moved to the data function in future. - Governance and Risk - Facilitate the Governance and Risk meetings (chaired by our Medical Director): develop presentation decks, record meeting minutes, and track follow-up actions to completion. - Facilitate Clinical Oversight Committee meetings, working closely with our clinical leadership team: develop presentation decks, record meeting minutes, and track follow-up actions. - Manage Zoho Drive — ensuring document governance, version control, and accessibility of all key organisational documents. - Review and manage all governance processes, ensuring risk reporting and key documents reflect any changes to process or policy. - Manage all non-clinical monthly audits (plus one clinical audit, with clinical sign-off), and lead on any new audit creation and ongoing management. - Serve as the escalation point for complaints management, ensuring timely, appropriate, and empathetic resolution. - Lead on allied healthcare professional onboarding, operational training (e.g., understanding our systems, processes and software) and ongoing compliance and quality assurance. Qualifications - Proven experience in an operations, governance, or project management role, ideally within a healthcare, digital health, or regulated environment. - Experience developing and maintaining governance frameworks, including risk management, audit processes, and version-controlled documentation. - High proficiency in productivity and document management tools (e.g., Zoho, Google Workspace, Microsoft 365, or equivalent). - Proven ability to manage complaints and escalations sensitively and professionally. - Demonstrated ability to manage multiple projects simultaneously, with strong attention to milestones, deadlines, and stakeholder communications. - Strong analytical skills, with experience supporting data analysis or producing data outputs for clinical, commercial, or operational purposes. - Excellent written and verbal communication skills, including the ability to produce clear, professional slide decks, meeting minutes, and reports for senior audiences. - A self-starter who can operate autonomously in a remote-first, fast-paced environment and proactively identify solutions. - Demonstrable commitment to diversity, equity, and inclusion, and an understanding of how to embed these principles into operational and governance processes. Requirements - Formal project management qualification. - Experience working in a digital health startup, oncology, or clinical operations setting. - Familiarity with clinical governance processes, including clinical oversight committees, quality audits, and regulatory compliance in a healthcare context. - Experience working alongside a Data Protection Officer (DPO) or supporting GDPR-related processes. - Experience working alongside a Clinical Safety Officer (CSO). - Knowledge of or experience with data dashboards and automation tools. Benefits - 30 days of annual leave per year, in addition to UK statutory and public holidays. - 3 days paid annually to volunteer with a charity or community group of your choice. - Access to the YuLife wellbeing app. - Company laptop and any additional equipment required for the role. - Access to Perci's pension scheme. - Income protection cover. - Enhanced company sick pay. - Enhanced maternity and adoption pay (primary carer): 20 weeks at full pay, 16 weeks at 25%. - Enhanced paternity and adoption pay (secondary carer): 6 weeks at full pay, followed by 6 weeks at 50% of pay. - Access to over 400 co-working spaces across the UK. - Remote first working, supporting genuine work-life balance. - Employee Share Option Incentivisation. Company Description Perci Health is reimagining how cancer care is delivered and experienced. As the UK’s largest virtual cancer clinic, we provide whole-person, end-to-end support - from risk reduction and early detection to rehabilitation and long-term recovery. We exist to close the critical care gap in modern cancer services, combining digital innovation with expert-led human care. Backed by Macmillan Cancer Support and invested in by over 35 of the UK’s leading oncologists and cancer surgeons, we are building a new model of care, one that’s proactive, personalised, and precision-led. We’ve pioneered Performance Oncology, a new standard of cancer care inspired by the principles of elite sport. Our multidisciplinary teams work collaboratively across more than 20 clinical specialisms to deliver personalised care plans that help people reduce risk, navigate treatment, manage side effects, and rebuild their lives. At Perci, you’ll join a compassionate, mission-driven team united by one goal: to radically improve outcomes for everyone affected by cancer. Our innovative virtual clinic makes specialist-led care more accessible, reducing avoidable complications and transforming lives. Founded by a cancer clinician and a digital transformation leader, Perci blends deep clinical insight with consumer-grade digital experience. Together, we’re setting a new benchmark for cancer care, proving that quality, compassion, and innovation can coexist. Help shape the future of cancer care. Welcome to Whole Human Cancer Care.

• The Analyst, Business Operations (FCO) is based in LATAM and owns the day-to-day operational flows that enable efficient, high-quality client onboarding • Own and drive end-to-end onboarding operational flows, identifying bottlenecks and implementing improvements to reduce onboarding cycle times • Track case progress across the pipeline and proactively follow up to keep cases moving without unnecessary delays • Collaborate with Growth, Finance Ops, and Product teams to streamline handoffs and eliminate process inefficiencies • Document and systematise all onboarding operational processes into clear, repeatable SOPs, built from the ground up to be automation-ready • Identify which parts of the onboarding workflow are candidates for agentic automation (e.g., document completeness checks, RFI generation, escalation routing) • Drive the transition from manual execution to AI-assisted workflows over time, acting as the operational domain expert who defines what the agent should do and validates its outputs • Prepare and submit Partner Information Forms (PIFs) and supporting documentation required by card schemes for partner onboarding and certification processes • Coordinate third-party reviews required by card schemes and other network partners, managing timelines, documentation packages, and follow-ups to ensure submissions are complete and on schedule

Role Description We’re now ready to expand beyond car ownership into adjacent verticals (home, motorcycle, RV, etc) to manage all of your physical assets in one place. You will own one of these new bets from 0-1. This is not a pure strategy role. You will be hands-on, standing up a new business line, including: - Scoping/sizing a new market - Research and analysis - Building a new product - Leading go-to-market - Testing and iterating - Eventually, building a team to scale it What you'll own: - Phase 1: Ramp on existing products. For the first few months, you will join an existing product team, and learn how we think about and develop products. You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions. - Phase 2: Build a new business. Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it. Qualifications - An entrepreneur at heart. - Tolerance for ambiguity. - Deeply curious. - Data-obsessed. Requirements - 5+ years experience at a consulting firm, investment bank, high-growth startup or equivalent. - Track record of independently owning ambiguous problems and delivering outcomes. - Strong analytical skills; comfortable running data analysis in SQL, Excel or Python. - Experience juggling multiple complex work streams without letting anything drop. - Comfort and ability to interface with executive stakeholders on a daily basis. Benefits - Comprehensive benefits package including health, dental, and vision coverage. - Paid time off. - Paid parental leave. - 401(K) plan with employer matching. - Wellness benefits. - Equity opportunities may also be part of your total rewards package. Company Description Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. - Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. - We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. - We have more than 5 million customers — and we’re just getting started. - Founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Role Description The Business Operations Specialist manages and improves core operational processes, governance workflows, and cross-functional initiatives that support effective program execution across the organization. This role owns key operational functions—including project review (PR) processes, scheduling coordination, and documentation management—while identifying opportunities to improve efficiency, consistency, and data quality. The Specialist works across teams to align stakeholders, streamline workflows, and implement scalable solutions, including process improvements and workflow automation. The role also supports Client Experience (CX) initiatives and performance measurement efforts, including KPI development and reporting, to enhance organizational insight and continuous improvement. Core Responsibilities - Initiative Operations & Governance: - Lead coordination and execution of project review (PR) processes across initiatives, ensuring alignment of timelines, materials, and stakeholder participation. - Serve as the central point of contact for PR-related coordination, communication, and issue resolution. - Monitor and resolve operational issues (e.g., support tickets), escalating risks and recommending solutions as needed. - Maintain governance workflows and ensure consistency and compliance across operational processes. - Client Experience (CX) & Operational Insights: - Support the development and delivery of Client Experience (CX) initiatives, including survey deployment, response tracking, and data management. - Analyze CX data and operational metrics to identify trends, risks, and opportunities for improvement. - Contribute to the development of CX-related materials, including training content, communications, and documentation. - Translate CX insights into actionable process and operational improvements. - KPI Development & Performance Monitoring: - Support the development and refinement of key performance indicators (KPIs) across Business Operations, including risk management and client experience metrics. - Compile, maintain, and report on KPIs to support leadership visibility and decision-making. - Ensure consistency and standardization of KPI definitions, data sources, and reporting processes. - Identify opportunities to enhance performance measurement and reporting efficiency. - Scheduling & Resource Coordination: - Develop, maintain, and optimize schedules across initiatives and operational workflows, aligning priorities, timelines, and resource availability. - Identify and resolve scheduling conflicts and workflow bottlenecks. - Improve scheduling practices to increase efficiency and visibility across stakeholders. - Documentation & Process Standardization: - Capture, synthesize, and document key decisions, risks, outcomes, and client-facing materials, ensuring clarity, accuracy, and consistency. - Maintain and continuously improve standard operating procedures (SOPs), templates, and documentation to support standardization and accessibility across teams. - Process Improvement & Operational Excellence: - Identify gaps and inefficiencies in operational processes and implement improvements. - Act as an owner of operational processes, ensuring scalability, consistency, and continuous improvement across initiatives. - Systems & Workflow Automation: - Design and implement workflow automations and system improvements (e.g., Power Automate, SharePoint). - Translate business needs into practical technical solutions to reduce manual effort and improve data accuracy. - Evaluate and enhance system usability and integration across tools. - Stakeholder Engagement & Communication: - Coordinate across cross-functional teams to ensure alignment on priorities, timelines, and deliverables. - Communicate process updates, expectations, and timelines clearly, and drive follow-through across stakeholders. - Build strong working relationships to support adoption of improved processes and tools. Qualifications - Bachelor’s degree (BA/BS) required; equivalent combinations of education and relevant work experience will be considered. - 3–5 years of experience in business operations, project operations, or a related field. - Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint. - Experience with workflow automation tools (e.g., Power Automate). - Demonstrated experience in process documentation and workflow design. - Familiarity with data analysis, KPI reporting, and performance measurement. - Experience supporting Client Experience (CX) programs, including survey tools, response analysis, and feedback synthesis. - Strong written communication skills, with experience developing training materials, operational documentation, and stakeholder communications. - Ability to synthesize complex information into clear, actionable insights. - Periodic travel to the Mathematica Princeton, NJ or Washington, DC office may be required. Requirements - To apply, please submit a cover letter and resume. - This position offers an anticipated base salary of $70,000 - $85,000 annually. - We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. - Any offer of employment will be contingent upon passing a background check. - Various federal agencies with whom we contract require that staff successfully undergo security clearance as a condition of working on the project. Benefits - Competitive salaries and a comprehensive benefits package. - 100 percent employee owned, providing financial benefits of ESOP holdings. - Opportunities to meet up with co-workers through coworking spaces where available.